Not sufficient information on drop-off checklist and instructions. I used the U-Haul app b/c the Quality Inn personnel were not versed in the process for returning the vehicle in person.
YVAN C
Customer Reviews for Quality Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never got my deposit back how do I get it back
Kevin SI contacted U-haul in Stratford Ontario on Ontario street January 14th. He told me if I got the truck back 1hour past the 24 hour rental, he would adjust it because of the weather. Snow squalls and strong winds meant I had to risk my life to drive 20 km in a storm. Then I got a bill for over 80 dollars for a second day of rental !!!!
kevin bSaturday pick up was only by cell phone. Could not access UHaul via my account. Had to download the UHaul app and start over which took a total of 45 minutes including difficulty to get it to accept driver's license photos and self image. Had been told over the phone there was a lock box, not that there was a lock on the back of the truck. Difficulty unlocking the lock. Overall a very bad experience picking up the truck. Returning the truck was simple as there was staff on site. Hard to understand why the pick up was so difficult as the truck is located at a Quality Inn. This is my 4th rental this year. The other 3 were simple and the pick up and return process was easy.
Chris LWe were to get the truck at 3:30 never left until 428. The guy had no clue what he was doing. Then couldn't fine the key. Then charged us gas money after we put gas in it. Because we couldn't get our full 4 hrs so never got everything moved. Now I have to pay some else to move the rest of my stuff.
KOVACS TLong wait time to get manager for equipment. Hotel staff can't help.
Jason EThis SHOULD NOT be a representation of uhal , they gave me absolutely nothing but problems . Spoke to me inappropriately, wouldn’t listen to uhal when I had them on the phone . And tried to take a photo of my credit card on his phone . Our original pick up location was Woodstock who called me AT THE TIME of pick up to let me know the truck wasn’t available and nearest was Stratford where we ran into the awful hotel employee / uhal employee. Which was 45 minutes both ways out of our way , and we were also there waiting 2-3 hours going back and forth ABOUT OUR RESERVED rental .
Flissha RI had to wait a long time for a service representative to come to the counter to help me and they wouldn’t help me attach the trailer. Otherwise the experience was fine.
Anthony FPoor pick up experience. No one at concierge to assit. Had to call in to customer service Poor drop off experience. I was over charged after drop off after confirming my earlier drop off would be noted and adjusted in my charge.
ALLISON EHad to dig hitch out of a snow bank/snow drift prior to hookup ourselves, this part was not so enjoyable.
Meagan SNo drop box or pick up box. Had to go in the building and wait for the key. The dolly I ordered was not in the car. The scratches and dents already present on the vehicle were not marked with the usual x sticker. The inside of the van had crumbs and mud.
Amirhossein ACharged me for insurance I declined online. No employee present when I picked trailer up.
Rick TThe Googled phone number for this location is someone's personal line. Wrong number! I was charged for insurance that I purposely opted out of. Never a uhaul employee on the premises. Very unprofessional.
Rick THaving to get everything set up online was a bit of a pain. Other than that it all went smoothly. Nice car trailer to use. It tows well. Will definitely rent one again.
jeff dWas overcharged $35 even though I left more gas in the tank than what I started with.
Chaney AI had reserved an inclosed trailer however when i went to pick it up was told they gave it to someone else and i had to use an open one.
Meghan COriginally ordered the truck in Tavistock but had to pick up in Stratford which added 30 kilometres to my cost
Andy JWish the gentleman at the front desk would have communicated with us clearly and more. He came, didn't say much, and then just stared at the computer. He seemed frustrated about aomething (maybe a technical issue) but didn't tell us what was wrong. We were also told that we wouldn't get charged until we came back with the van but my visa was charged before our trip even started. The back of the van was very dusty and dirty so I felt uncomfortable putting my things into it. We didn't have the time or resources to clean the cargo area so I had to just deal with putting my stuff in the back.
Doyle BThat is two questions: was it clean...yes, was it maintained...questionable. I found the transmission was jumpy, steering was sloppy (too much play in the wheel). The side mirrors were difficult to use, and the rear mirror was blocked by the grill panel installed. Maybe add a backup camera.
Carrie DMore signage on what/where to go.
Andrew HThe employee representing Uhaul was very unprofessional,rude,racist and discriminated against me. I was also over charged for my rental and gas. I called Uhaul to complain and was credited a refund. I would also like a credit on my next rental for extra money I payed for gas! Also for retribution for my humiliation and inconvenience. I also want to know what is done in reprimanding the Uhaul representative I had dealt with at Quality Inn Stratford ON Regards. T.Eppert
Theresa EOverall price was two much , i only had the vehicle for less than 6 hours , $240 and over $80 in gas. Every rental should come with 20-30 free miles and the gas tank should always be full for every new rental none of getting it at a quarter tank and trying to figure out how to bring it back at the same level, absolutely asinine.
Shawn W