Customer Reviews for Quality Plush
(U-Haul Neighborhood Dealer)

30 reviews

23320 N 18th Dr   Phoenix, AZ 85027

(623) 516-3388

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(623) 516-3388

23320 N 18th Dr
Phoenix, AZ 85027

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Corey W. 
Rating:
3.0

Night need to add a sign or have someone in the front office to let people know how to contact people in the back if that is where everyone working that day is at.

Eric G. 
Rating:
5.0

The equipment was not available where the reservation stated. I had to drive an additional 40 minutes each way to pick up. This is not the fault of Quality Plush-they did a great job. This is more of a scheduling and equipment management issue.

Michael L. 
Rating:
5.0

Alfredo l think his name was, was a super helpful guy. He went out of his way to help me and he fixed a mistake l made. He was such an awesome person ! This guy deserves a raise !!

Hank S. 
Rating:
5.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

Nothing. Pretty quick and simple.

Leo H. 
Rating:
5.0

Customer did not leave a comment.

DANROY B. 
Rating:
1.0

Never Uhaul asked for so many different things when you get to the location to pick up your vehicle online taking a picture of my passport how utterly ridiculous is that! Who the hell has their passport on them I cannot tell you how many pictures of my drivers license I had to give to Alfredo and also again when I got to the terrible questionable location. U-Haul expects women at 11 PM at night returning a Uhaul Location to get out of the truck where they warn you to be aware of your surroundings And take pictures of the truck and pitch dark Nighy time ... it even warned you on the app to be aware of your surroundings yet it ask you to get out and take a bunch of pictures of a vehicle that is absolutely stupid I would never rip from this location again. Clearly not knowledgeable about the use of the stupid app, in this day and age it should be a friendly usable app it should not ask for your drivers license again and a passport for god sake‘s get even have to have anything to go vote here in our country what the hell never never never again my estate sale friend recommended Uhaul she had no idea it was one of these offsite bullshit ones where they have no clue what they're doing nor do they care getting a hold of someone and getting disconnected at you how was a pain in my ass it was an hour and a half at the property ! Calling the head lady at Uhaul ! This location should not be a distributor dangerous and professional and repetitive information ask for repeatedly I ask again who the hell would have their passport with them? Total and complete bullshit

Laura W. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

Truck looked like it had been off roading. Odometer was off and the equipment I requested wasn't in the truck.

Clayton F. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
4.0

Nice

John H. 
Rating:
3.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Awesome

GARY B. 
Rating:
4.0

Customer did not leave a comment.

KIM S. 
Rating:
5.0

10 out of 10 I would definitely go back there and also recommend.

JESSE A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
1.0

Representative available at location, faster response time at mobil help-desk and longer window for check-in at location.

nadya J. 
Rating:
3.0

A sign near the main street to direct drivers to the building would be helpful.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

kelly H. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

This was 20 + miles from my original set pickup location. Huge inconvenience.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K. 
Rating:
3.0

Customer did not leave a comment.

Kattie H. 
Rating:
4.0

Alfredo was very helpful and accommodating.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great experience from beginning to end. Super helpful personnel at both pick up and drop off location, as well as getting a helpful online call back after making the reservation online. Uhaul has come a tremendous way in customer service.

steve P. 
Rating:
5.0

Nice location and owners and very friendly as well. Will use them again. Great location for us.

Gary E. 
Rating:
3.0

Have a printer and a actual office not very inviting

Briana C. 
No reviews have been submitted for this location.

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