Customer Reviews for Quality Rental
(U-Haul Neighborhood Dealer)

2,242 reviews

1633 E US 50   O Fallon, IL 62269
(A)

(618) 628-1177

Location Hours

  • Mon: 9 am - 3:30 pm
  • Tue-Fri: 8 am - 3:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 628-1177

1633 E US 50
O Fallon, IL 62269
(A)

Services at this Location:

Location Hours

  • Mon: 9 am - 3:30 pm
  • Tue-Fri: 8 am - 3:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

I had a great experience with the staff and service. Thank you.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

JIM V. 
Rating:
5.0

The owners were very kind and helpful.

Renee A. 
Rating:
2.0

The lady that I guess was in charge was very rude and unfriendly never would I go back there again

kevin C. 
Rating:
4.0

Great customer service/ expertice. This center will be the first I think of if I would need UHaul equipment again!

William S. 
Rating:
5.0

Customer did not leave a comment.

sandra W. 
Rating:
5.0

Customer did not leave a comment.

JIM V. 
Rating:
5.0

Customer did not leave a comment.

Norman D. 
Rating:
5.0

Customer did not leave a comment.

inez B. 
Rating:
5.0

Always easy to work with....

Roger R. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
4.0

Customer did not leave a comment.

DAN K. 
Rating:
5.0

Customer did not leave a comment.

JIM V. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Have more equipment on site so you can get what you want. I needed the auto transport and this location had one. I only needed it for 24 hours but would not have gotten it if I didm't take it for 4 days costing me 300.00 plus in extra fees. I have rented one for as little as 55.00 for 24 hours. I could not afford to dispute the charge and know I was taken advantage of and will not get couth in the situation again. I feel corporate should be aware of this and try to repair this kind of experience,

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
3.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Amazing people yo work with!

Stacey D. 
Rating:
5.0

Customer did not leave a comment.

rodell A. 
Rating:
3.0

The front door of location said no smoking, yet when you walk into location it was like the cigarette/cigarette smell tried to take over everything.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
2.0

The rates were not fully explained to me. The final invoice was a lot more than I expected. The couple leave a lot to be desired in being able to be personable and helpful in the rental arena. She is to soft spoken and you can hardly hear her especially with a mask on. The rate of $19.95 a day is very misleading with the mileage. I will use another rental company for the next time I need to rent a van.

judith D. 
Rating:
4.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Nothing

JIM V. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Stacey D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
3.0

No wifi at this location so I had to get a friend with data service to come with me since I don't have data. App would not let me login so getting the van took very long. Would be much better if someone was there to do the check out.

Lilia D. 
Rating:
3.0

I got charged twice and my father in law got charged too. I was asked if I had a card on file and they looked it up and I did but still charged him and then the drop told me 186 and some change then I still got charged 229 and some change for it.

William T. 
Rating:
5.0

Customer did not leave a comment.

ZERA H. 
Rating:
2.0

Customer did not leave a comment.

donald W. 
Rating:
1.0

Don't go there.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

PERSONAL were very helpful and assisted in getting ready to travel .

DENNIS K. 
Rating:
5.0

Had a minor issue with the JH truck when the worker hooked up the tow dolly. They went above and beyond to get it fixed as quickly as possible. Overall this move was a horrible experience for me using uhaul but this pickup location really was fantastic.

Tanner O. 
Rating:
5.0

The pickup location was fantastic. I go inside, process the paperwork with a worker and when I walk out front, her husband has already hooked everything up and I am able to leave immediately.

Tanner O. 
Rating:
5.0

Customer did not leave a comment.

nathan G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The workers at this location made a stressful move so much easier, very friendly and accommodating.

Kristen N. 
Rating:
5.0

All was great. Personal was very helpful

JIM V. 
Rating:
5.0

Fast and easy.

SEAN T. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Nothing great all around

Al K. 
Rating:
1.0

Very rude about the type of plug on the trailer

Jeff M. 
Rating:
5.0

Have used these folks several times and have always had outstanding service!

glenn M. 
Rating:
5.0

I have gone to this store to rent equipment a few times, and they are great! Very pleasant and reliable.

Rebekah S. 
Rating:
4.0

The gentleman that helped disconnect the trailer was friendly and helpful. From a previous time going to that location for a rental, the lady at the desk, may have been the owner, was not too welcoming. She seemed to be annoyed that I was in the store. So therefore, I would not recommend that location for pickup. I would use it again for drop off.

WALLACE N. 
Rating:
2.0

As soon as I walked in I could tell that someone smokes in the building and it smells like an overflowing ashtray. The man is not friendly and everything inside has at least a 1/4 of dust on it. I felt like I needed a shower when I left to get the smoke and dirt off me

Scott A. 
Rating:
1.0

Instructions told us to put the key in the drop box, but the drop box was locked. We looked around everywhere like lost puppies. The guy at the gas station who was supposed to get the keys from us just watched us struggling outside for 30 minutes. Then we thought well, we have no other ideas so we went to the gas station guy and he said he is supposed to collect them. So confusing and honestly a huge waste of time.

Charity S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

Rae K. 
Rating:
5.0

Great customer support from this location. Clear instructions and very helpful.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
3.0

Customer did not leave a comment.

debra S. 
Rating:
5.0

Everything was excellent.

jerome R. 
Rating:
1.0

When picking up the truck reserved at the previous location, the truck was unavailable. No one called to communicate that to me so I have to spend more money for a bigger truck. The truck cost more and required more gas. Which I feel was unacceptable being that I made a reservation weeks before

DELEA P. 
Rating:
5.0

Nothing. Keep everything the same.

Montez D. 
Rating:
5.0

No way to improve. The service was excellent!

Morgan Y. 
Rating:
5.0

Nothing, the couple running the place are fantastic and I'd recommend them to anyone!

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

VEERAKANTHA REDD B. 
Rating:
5.0

Second time in less than 6 months that I have rented U-Haul from Quality Rental, always a great transaction. Fast, friendly, and easy. Vans are well maintained. Next time I need to move something, this is where I will go. Thank you.

Randall B. 
Rating:
3.0

The lady that works there doesn't know how to deal with people. Needs to work on her interpersonal skills. The man was very helpful getting me set fit my move

William M. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE J. 
Rating:
2.0

The attitudes of the store owners are horrible. The only reason I use them is because the other local locations aren't available short notice.

Matthew C. 
Rating:
5.0

Fast friendly helpful.

james F. 
Rating:
5.0

Great staff don't change a thing.

Ralph F. 
Rating:
1.0

Choose a different location if possible - very unfriendly and rude couple run this location. Made several under the breath comments about U-Haul corporate being worthless.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Brian E. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

JIM V. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Great place to rent. Owners are friendly, efficient and very easy to deal with.

james J. 
Rating:
4.0

The only thing I was disappointed in was when I entered I was asked if myself or 5 year old daughter had masks. I replied no and thought that was the end of it until I was then told there were masks at the end of the counter for us to use. I also am still awaiting my receipt of transaction that was completed around 4pm today.

Shannon C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

My order included pads and a dolly, but they weren't loaded when I picked up the truck and because I used the app to take the truck, there was no way to get the pads and dolly.

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
3.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Great staff, friendly and helpful in every way.

Kevin T. 
Rating:
1.0

I rented the 20' truck online for this location. I came from England and need this location due to its close proximity to my storage. I showed up and the truck wasn't there. Instead, the owner sent me to a location 30 minutes out of my way, wasting over an hour of my load time to go pick up the truck. This is a horrible way to treat a customer. I needed it at that location…that's why I picked it. She told me by renting online, pickup locations aren't guaranteed. This is a crap way to treat me. I rented online cause I was doing it all from over 3,000 miles away in England. Then when I picked up the truck, the AC was broken. I was told I had to call the roadside assistance to get it fixed. I had to wait over 3 more hours to get it fixed. It was a complete disaster and I had a tight timeline to execute my move. U-Haul destroyed my timeline. Very poor service.

michael A. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

They were very nice and great customer service!! Will rent from them again.

DANETTE SUE M. 
Rating:
4.0

The store itself could use some cleaning. The people were amazing, but the style felt fussy and dingy.

Karen N. 
Rating:
5.0

Customer did not leave a comment.

kevin O. 
Rating:
5.0

Customer did not leave a comment.

Roosevelt J. 
Rating:
1.0

Workers were very rude and upon arriving they made us feel like we were inconveniencing them the entire time. We were told we could've dropped the keys and left but we wanted to ensure the truck and moving equipment was returned and checked in on time so we didn't get a late fee. The worker was also complaining to us about the employee from the store we picked it up from saying that she didn't update our contract properly and now she had to fix it all and issue our refund for a furniture dolly that wasn't provided to us and how it was messing up her inventory. None of that was my fault or problem but the employee made me feel as if it was. Overall it was not a pleasant experience and I couldn't wait to leave the store. I will not be doing business there in the future.

PAIGE B. 
Rating:
5.0

Nice large lot to drop off truck.

Danette M. 
Rating:
5.0

Fast, no nonsense rentals. Husband and wife team work well together and he always helps me connect trailers when needed. I will always go to this location first before looking anywhere else.

Sean W. 
Rating:
5.0

The owners were extremely helpful and friendly!

Cherie S. 
Rating:
4.0

Customer did not leave a comment.

andrew O. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
3.0

Customer did not leave a comment.

KRISTEN M. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
No reviews have been submitted for this location.

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