Customer did not leave a comment.lornna J.
Queen Ann Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joseph K.
Everything went very smoothly. Doing the check in process ahead of time online made pickup quick and easy. Thank youDavid K.
The person who checked me out and helped me was great! I was a little nervous to drive the truck because of its size (and the unexpected snow the night before) but his demeanor put me at ease. The truck was very clean and free of snow when I got it. The brakes worked well.Olivia B.
Operator was quite rudetyler S.
This location is not suitable for a Uhaul spot even though Route 3 is right up the street. There's no parking. You have to park in the restaurant lot behind the gas station and hope your car is still there when you get back.ROBERT S.
Super fast and easy pick up and dropoff.Marcy F.
Blanket bag and hand truck seal were broken upon rental Made reservation 96 hours in advance of pick up, but when I arrived I was asked to take a smaller truck because "the system should not have let me make that reservation", so the truck was double booked that day. I was able to use the truck I reserved, but that's not something i need to deal with on top of the stress of moving. Also, it means that another person tried to get that truck and had to settle for something smaller. Ultimately he was friendly and helpful, but the system not functioning as intended created friction. Drop off was great. Friendly staff member took care of the whole thing and was very helpful. Not the first issue I've had with booking trucks and then the system doesn't reserve it.Daniel F.
Customer did not leave a comment.RONALD G.
Customer did not leave a comment.michael B.
The place was fine, except they my online reservation did not work. I booked the trailer online at this location. They did not have the reservation, but luckily still had a trailer to rent to me.BRANDONW S.
Easy drop off. Very helpfulwilliam V.
They've charged me extra fees that doesn't existPEDRO HENRIQUE M.
Customer did not leave a comment.Casey D.
The reservation was for a 17' truck with no insurance (my credit card covers) and the regional person got involved and said sorry no 17' foot truck 15 miles away or a 15' at this location. This location is next to my storage area and I like the franchise owner so I went with the 15' truck. I was able to fit everything in with one load. Everything is electronic so I never saw the contract until I finished and then I found out I had gotten charged for insurance. The regional guy appears to have created a new reservation with insurance versus taken my existing. The reason I know this is my reservation got logged as a pending transaction on my credit card for $32.xx ($29.95 plus some taxes). So the $14 insurance charge is in dispute.Philip F.
Customer did not leave a comment.Douglas C.
Best service in town!KATRINE H.
Customer did not leave a comment.VANCE C.
The person I was returning trailer to did not speak English well. He said to come back Monday for receipt. Made me uneasy. I did call Uhaul after taking pictures that I did return. It was checked in but it was a worry until it was confirmed checked in and a receipt emailed to me.JEAN B.
Customer did not leave a comment.Brian C.
Very nice customer service. Friendly and attentive to customer's needs.MARTHA G.
Customer did not leave a comment.martha G.
I've rented from this location multiple times, it's always fast and convenient.Rich F.
Customer did not leave a comment.Robert K.
Pleasant, fast and courteous service.John D.
Customer did not leave a comment.mike G.
Maurice was very helpful!Deborah V.
Customer did not leave a comment.Christopher L.
I didn't use furniture, but In my order had. I rented truck and utility dolly.Anderson C.
Customer did not leave a comment.VICTOR F.
Customer did not leave a comment.david P.
Supervisor was on site at time of pickup and was very helpful and obliging.joe V.
First my back door was frozen shut to start with. When i loaded and unloaded there was dirt all over my stuff from the truck not swept out.Jonathan T.
The owner is very helpful and courteous gentlemanDavid C.
Very efficientPeter H.
Today was the 2nd time in a week and we are very happy. Thank you.susan C.
Customer did not leave a comment.alan B.
Customer did not leave a comment.Chris J.
Overall an easy experience. I filled out the info on line. There was only one person there. As this was a gas station, hehad customers at the pump to handke as well. He did not explain anything nor asked for id. He gave me the keys, pointed to the van and I was off. Upon return a different person was there. I filled the tank and he said I was all set. I then received a text from uhaul telling me when the rental was due even though I had already returned it. I contacted uhaul and customer service handle the return for me. They said the rep was at lunch and would check out my return when he got back and I would not be charged any late penalties.Robert G.
Customer did not leave a comment.KARL K.
Drove 9 miles but was requeired to add 2.5 gallons of gas. Asked for a receipt but.was refused. When I questioned I was told "call Uhaul"Meredith Y.
Staff was very helpful and accommodating when the Uhaul app would not work.Robert P.
Customer did not leave a comment.brad D.
Maurice and the staff at this B.P. / U-haul location are always willing to help our busy Catering Company. We may or may not have a reservation but need another truck fast - they always do everything they can to help us. I would highly recommend this location and the business owner to anyone with a need for a truck !david C.
Customer did not leave a comment.Philippe F.
People were very nice but location was difficult to find. Needs better signage. Also Our 20 foot rental truck had a broken passenger side mirror that made it very difficult to see on the passenger side. When we rented the truck at a separate location we filled out a report saying whether we agreed or disagreed with pictures showing the condition we received the truck in. This was presumably done so that when we dropped the truck off at this location they'd know whether we had caused any damage. However this location was not aware of the online forms we completed or pictures sent in with them reflecting this, and spent a while trying to figure out if we caused the damage. They filed a report that we did but didn't charge us for anything so no harm and they were very nice in handling it. Would make sense though for these forms to be shared with the uhaul location receiving the truck, even if they are separately owned. This seems more like a uhaul company issue than the locations issue though.Justin P.
Customer did not leave a comment.Lawrence L.
Customer did not leave a comment.david C.
It's at a gas station so not as warm and fuzzy as the full service centers but quick and convenient. Perfect!David I.
Very easy process, everything was ready to go.Rich F.
Customer did not leave a comment.Timothy S.
Be more attentive when customer gets in truck. Also inform client of potential coverage fee. I was charged $20 extra for including insurance which i did not want.Danny O.
Customer did not leave a comment.edward K.
Customer did not leave a comment.Molly F.
Uhaul couldn't accommodate for the original reservation. Was given a smaller truck then what was needed. Had to drive 30 minutes to pick up vehicles. Long lines. Vehicle was clean and reliable.Michael M.
The app was very slow for checkin, I had entered all of my license info a day ahead of time but day of still needed to wait 30+ minutes as I put in my license info again and waiting to be approved. This cut in extra to my rental time and I was standing outside alone waiting to get into the key box. All else was great.Carly H.
Customer did not leave a comment.William W.
We picked truck up at 10 am. My son was handed keys without any ID without even stating his name, only truck size. Truck had been â€œpicked upâ€ on U haul app at 6:30 am (not by me). Seemed strange.Stephanie C.
Customer did not leave a comment.Loren B.
I cannot recommend until the charges for my 4 hour rental is corrected. I already emailed once and I just emailed again. I have charges against my account in the amount of $254.76. It should be around $110. The contract number is 21836622. My cell is 781-910-4445.Kim H.
Customer did not leave a comment.John C.
My experience with the location was flawless. HOWEVER - my experience with staff at U-HAUL was horrible. I received a call asking "when was I going to return the van. It was due back at the dealer 2 days prior". After explaining to the staff member there's an error in the system as the date she referenced was the date I picked up the van NOT the return date. All she kept telling me ( with quite an attitude) was "WHEN ARE YOU RETURNING THE VAN YOU ARE 2 DAYS OVERDUE". Reading her the information on my documentation was like talking to a wall. I asked for the recorded conversation be supplied to me, After nearly a 1/2 hour on hold was told she couldn't get through to 'that department' but confirmed she would call me back with an estimated date I would receive a copy of the conversation. NO SURPISE! NO CALL BACK! UHAUL corporate should take some classes from the rental location - as they are professional and VERY customer oriented.richard M.
Customer did not leave a comment.Peter G.
I do believe the advertisement to rent a truck for $29,95 is misleading when after a 3 hour rental it is more like $90.00 including mileage, insurance, tax and gas. The truck and the service was excellent.don M.
Sunday self check in wasn't great. The mileage cost must have been in tiny print but I NEVER would have paid $.79 / mile. It was rediculous.Katherine B.
I was pressed for time when I get into my vehicle gentleman told me I couldn't take it and had to take another one this vehicle was rented already when I returned later seven hours later the vehicle was still sitting there. Because it was brand new they didn't want to rent it to me. Very unhappy with locationRobert H.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Kimberly B.
What a great team! A small snag in the beginning (on my part) was expertly navigated into a very successful move. I highly recommend them!Linda P.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.david C.
Very easy - quick checkout and return processJanet P.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.David H.
OK for a quick drop off site and convenient location for us. But not a very inviting facility.Albert A.
Customer did not leave a comment.Edwin H.
Customer did not leave a comment.John S.
I liked the way the van was equipped with bright lighting in the back (could this be done on your trucks as well?), good mirrors, back up camera, etc.TIM S.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.james D.
Customer did not leave a comment.james C.
Was charged for gas after the dropp off. I left the gas tank at the requested level.Leticia G.
Very quick pickup and drop off. Gentleman was extremely friendly and helpful.GREG O.
Customer did not leave a comment.Robert Monty S.
Customer did not leave a comment.Leonard S.
It went so smoothly. Could't have asked for a better experience.sergio D.
We had an absolutely positive experience with Uhaul. Every time I called, a real person answered in a friendly manner and with an immediate answer. The truck ran very smoothly and the people at our drop off location / storage facility were wonderful and very helpful. Overall my moving experience from Boston to Chicago was much less stressful than I thought it would be because of Uhaul. Excellent service!sarah B.
Customer did not leave a comment.Stanley M.
Customer did not leave a comment.Josiah A.
Please let the Customer know whether or not a dolly is included with the move. Ours was not and would have made things soooo much easier.ayleene T.
Customer did not leave a comment.Tamara M.
The website was really difficult and not made the process extremely difficult. I will try the App next time.Michael K.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.MICHAEL M.
He charged twice on bank accountEdward P.
This experience was what a customer should expect and depend on.BRIAN A.
Customer did not leave a comment.Michelle C.
Customer did not leave a comment.edward O.
Tim it took for me to get the truck which i had done already onlineTIMOTHY K.
Only had a 2 x 3 sing on the ground and if a car is parked next to it you don't see the sign and you go right passed the storeRobert B.