The approval process on day of pick up takes way too long.Renee P.
Queen City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile pick up process has us waiting for 30 minutes to get â€œapprovedâ€. This is entirely too long to just be sitting in the parking lot trying to pick up a van.Jacob S.
Customer did not leave a comment.NATALIE C.
Customer did not leave a comment.TODD G.
Customer did not leave a comment.Brian B.
Ask about the vehicle and any maintenance/trouble items. I had to bring it up to the man at the counter, and he didn't note the feedback. Gentleman at the counter, however, was very helpful. He was willing to waive half of the mileage charge caused by equipment unavailability in Iowa.Kristy S.
Customer did not leave a comment.Carly H.
Customer did not leave a comment.Jordan M.
Transmission going out on truckLori W.
Customer did not leave a comment.EDWARD H.
Customer did not leave a comment.Petr V.
Customer did not leave a comment.Cynthia B.
Customer did not leave a comment.ROBERT H.
I had trouble figuring out that the lockbox on the gate next to the storage units was where keys were held, but that was kind of on me. Maybe be more clear on the mobile site that it's the lockbox in front of the building? Overall super easy to pickup and return.K W.
I don't know how it can get any easier. Did check in/out on the ap. U-haul worker at Queen City helped me get some pads. Extremely courteous and helpful.FRANK K.
Customer did not leave a comment.James B.
Customer did not leave a comment.Greg P.
Customer did not leave a comment.Sam S.
Customer did not leave a comment.Jerome G.
Customer did not leave a comment.Madeline B.
Truck reeked of smoke so we febreezed it.Cheryl R.
Very Friendly. Thanks Again, Guys. You are appreciated! They helped me out in a hard time. Kept smiles and dealt with all the changes with exceptional customer service.Amber R.
Customer did not leave a comment.Connie P.
The online check-in does not work effectively and has security questions/needs that are not required when you check-in in the store. This caused a 30 minute delay because I had to wait until the store opened to pickup the truck.LIVIA S.
Great customer service. Nice location. No complaints here!Tamara R.
The team at Queen City is friendly and helpful. Very very helpful and understandingHERMAN C.
Larger sign for the key drop would be helpfulDustin E.
Customer did not leave a comment.dimitrius W.
Customer did not leave a comment.David B.
They were closed when I made the drop off. Also, there was no visible sign stating this was a U-Haul drop off location. I only knew by seeing other trucks there.WILLIAM C.
Customer did not leave a comment.Aimee K.
Customer did not leave a comment.Elizabeth Q.
Customer did not leave a comment.JULIET B.
Customer did not leave a comment.joseph B.
Customer did not leave a comment.Larry P.
Put a Dolly in the truckJenita R.
The service rep and online reservation were both great.tony G.
Customer did not leave a comment.William W.
Customer did not leave a comment.Bruce M.
Employee came out without a mask onEdward M.
Very efficient and friendlyRICHARD R.
Uhaul smelled strongly of smoke. Had to go to three different locations for the equipment I needed. Very unsatisfied overall with UHAULKendall N.
Customer did not leave a comment.Todd N.
Took less than 1 minute to check truck back in.John M.
Customer did not leave a comment.Abigail T.
Nothing - service was great!Nick B.
Customer did not leave a comment.Kathryn P.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Chad L.
Customer did not leave a comment.Joel C.
Quick, easy, great, helpful employees.gina H.
Not related to the dropoff location but pertaining to the scheduling department. Initially I had scheduled a dropoff at a location very close to me. When I reviewed the contract at my destination, I saw that the dropoff had been changed to a location across town. I called to change it and spoke with someone named Evan in the scheduling department. I explained the situation and asked if we could change it. He was extremely rude and dismissive, and basically told me that I was out of luck, had to drive it to the new location because there was an booked rental there, and that it wasn't his problem and that I would just have to deal with it (I'm paraphrasing from memory, but the gist and extreme rudeness was there). After much calling around and working with other members of U-Haul, I got it straightened out, thankfully, but my experience with him specifically was terrible. I hope it was just that he was having a bad day, but he didn't even try to help me work it out, and I expressed several times that driving a trailer and 26 foot truck through downtown Cincinnati was not something I was comfortable with. Thankfully other members of the staff were helpful and we're able to work it out.Patrick H.
Excellent customer service , professional, congenial, & good equipment & customer service.Lori G.
Very nice and professional. They were very understanding regarding the multiple dollies and used blankets that were left in the truck when we rented. They were quick to send a contract and process the drop offAshley J.
Customer did not leave a comment.ossama A.
Service was fast & truck was great!Nick B.
Customer did not leave a comment.Fatima Z.
Customer did not leave a comment.John W.
Thank you very much!Janett G.
The folks at Queen City were friendly, knowledgable, and easy to work with. Thank you.dan F.
Customer did not leave a comment.Cheryl B.
Great job guys!Steven G.
Customer did not leave a comment.dimitrius W.
Worked out perfectly for my brief limited needs.Gunter S.
Customer did not leave a comment.Elizabeth B.
Customer did not leave a comment.Shavonte S.
Customer did not leave a comment.jay G.
Customer did not leave a comment.Candice C.
Great customer experience .Very efficient!!!shawnte R.
Customer did not leave a comment.Shawn C.
Customer service was quick and politeKraig R.
Customer did not leave a comment.Angela N.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Bonnie M.
They initially "lost" my reservation, and someone that morning had picked up the truck I reserved. But the rep kindly got me another truck - a larger one but he only charged me the same price as the one I reserved. All in all it worked out really well and the rep was nice and helpful, easy move.Kevin F.
Customer did not leave a comment.DONNA K.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Christine P.
I RESERVED A FURNITURE DOLLY BUT THEY DIDNT HAVE ONE WHEN I WENT TO PICK UP THE TRUCK.tHAT SAID THE LOCAL REPRESENTATIVE WAS VERY PROFESSIONAL AND SERVICE ORIENTED.JERRY R.
Check engine light was on in the van. Didn't bother me and I didn't note any engine problems but it may be concerning to your next customer.Matthew L.
Very friendly great experienceJackie S.
Vehicle was cleaned, dash had low tire pressure warnings on, plus warnings to check air pressure.robert R.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Dave Z.
Everything about the rental went smoothly. The agent at the U-Haul location was very professional and helpful. The truck was in surprisingly good shape considering it had more than 100k miles on it.Sarah M.
I have no issues with this location. I should have never had to go to this location. I specifically requested a location by my home, I made the reservation there, asked 3 times if I would be picking up my truck there and was assured that was the case. Yet, the day before I was supposed to pick up my truck, Uhaul changed the location of my pickup. When I went to that location #2, they said that they did not have my truck because a truck wasn't dropped off there (even though there were 3 other 10' trucks in the lot). So Uhaul made their problem my problem and sent me to this 3rd location. At location #2, they said that someone from Uhaul should have called me to let me know that my truck wasn't there. I did get the truck I needed, but because Uhaul is incapable of managing their trucks and reservations - the process was complicated from start to finish.Benjamin R.
There was no one there despite it being within business hours. The name of the location given was different that the actual building.Ann N.
Area was poorly marked, with not great signage and google maps took me to a different location. Trucks were parked in a completely different location than night drop slot - took me time to figure out where keys are dropped and more issues with the app and customer service.Mike B.
Better communication between location and reservation department.sal G.
Customer did not leave a comment.Jessica V.
Service was great! Friendly and efficient! My only â€œissueâ€ was locating the place, since Uhaul is in conjunction with another business it was a little difficult to find the place.Victoria A.
Customer did not leave a comment.Roger R.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.John F.
Customer did not leave a comment.Joe L.
Customer did not leave a comment.inas M.
We do not live in the Cincinnati area but found this convenient to our drop off and an efficient process.Jeff A.
My location was changed from what I initially booked, and then less than 24 hours before my move the new location called to push back my rental an hour. When we went to get the truck there was an oil light on. We checked the dipstick and there was literally no oil in the truck. We alerted the attendant, but he didn't have any oil or service ability at all at the location. We tried to ask for another truck but they didn't have another one for us. So we had to take the Unserviced U-Haul to a gas station and take care of it ourselves before going to meet our movers, for which we were then late. Since we booked them for a set amount of hours, I was then charged extra by the movers to cover the time I spent SERVICING A U-HAUL BY MYSELF. I'd never come back to this location.Amanda T.