Keep up the good customer service.
Ken G.
Customer Reviews for Quesnel Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the equipment where the initial booking is or give them more than 24 hour notice that it is not in the desired location
Destiny V.I did not personally attend in Quesnel as my son-in-law had to pick up the truck. I am 80 years old, living in Prince George and was told on July 28th that the truck would be in Prince George for pickup on August 16. I was not told that I could possibly have to drive 75 miles to get the truck and that I would be responsible to pay for the fuel to drive it the 75 miles to Prince George. Being informed less than 24 hours from pickup time that this is what UHaul expects is completely unacceptable!! My son and daughter have used UHaul equipment several times during the last several years and I can assure you that we will not be using them again. I have made several attempts to gain some compensation for extra fuel costs without success. I have repeatedly been "stone-walled" with "we do not guarantee location" and we 'follow our policies'. Also the supervisor's comment today was 'customers have to drive from Vancouver to Kelowna/Penticton to pick up vehicles and with no compensation'. I was also told that manager from Arizona head office would be contacting me to resolve the situation; but I kept getting "rerouted" to a rep in Vancouver area.
DON C.Uhaul is the worst rental company I have ever dealt with
Todd P.Great Service
Jerry M.If I reserve online, it would be nice to have only the need to pick up keys at the location rather than re-do everything via phone. The employees were lovely and trying their best but the system should be streamlined (I realize they have only had the business for two days but this issue occurred last year as well with previous owners). Please begin the rental with a full tank of gas. It is easier to fill to full than to the half-way mark.
Tracey D.The employees do the best they can with a system that does NOT provide any security for the customers. When you reserve months ahead, you NEED to rely on the availability of the requested product. There are many difficult parts to a move and they all rely on the fist step, THE MOVE!!!!
Deborah N.See previous comments!
Bruce C.Ask for a safety pin for the trailer and I was told by the attendant that I don't need one as long as it's locked in there's a reason why there's a hole on the top of the tongue where the ball goes on to put a safety pin in case that pops up you're not going to lose the trailer so that was very ignorant on their parts
Arvin S.The unit was clean, but not wiped or vacuumed out, just items taken out. The people we dealt with were very confusing, telling us different things and not professional at all. It was a lot of back and forth!
melissa P.Friendly personnel, I explained my situation about not being able to get the truck that I needed for the move and he told me that is not true about the 24 footer truck not been allowed to travel out of town.
Alvaro S.Local dealer was good to deal with
Tony M.I felt uncomfortable when I picked up the U-Haul because the employee left the building to stare at me until I drove away. He assumed that my husband would be driving but when he saw me get in the driver's seat it's like he was expecting me to crash or not know how to drive. I wanted to take a minute to figure out where all the controls were but it was hard to do that with someone staring me down. Well jokes on you man, it's 2022 and women drive now, shocker I know! I drove over 800 km without issue. Also the back of the truck was not swept out when we got it.
Rebecca L.The drop off was excellent, very friendly and accommodating
cindy R.The representation of this location, to the “U-Haul Corporation “ is very lacking in many ways. The trailer I rented was caked in mud from the previous rental. The operator of this location refused to have it cleaned, said it would be okay to use as it was. Not the way to treat your equipment. Not the way to treat your customers.
Moe F.Nav at Quesnel Shell was very helpful and professional. We enjoyed working with him and his staff. He was always available when we called to ask about the truck being ready and answered all our questions. Very good experience!!
Dorothy M.Not happy with U-Haul and impossible to get through to talk to anyone. I will not use them again
CURTIS B.The service was absolutely terrible, truck was dirty and stuck when I got there. Then after having confirmed a drop off location on my reservation they proceeded to change that making me drive an extra 20km which I'm paying for by the kilometer. And also the second location they chose was closed so I get charged an extra 20$ for convenience fee. Worst rental experience I've ever had. Felt like I was being scammed
Levi B.It is the second time I have used u haul and the service was excellent
LARRY F.An instruction /information sheet or help by on site staff. We did not know the side of the vehicle hauled would fold down . It took us about two hours to secure car to the trailer . It would have been so easy if we knew .
Elaine F.There is not a person there to do the rentals. It is all done over the phone from his house. Truck was dirty inside and out and was fuel on empty, and was told it was my responsibility to fill the truck. When I refused to take it and requested to have a clean one the same size, I was told I couldn't have one only that truck. They have you over a barrel and make you take it or leave it. Uhaul doesn't care there public image which sucks. The only good depot they had here closed because they couldn't get any equipment.
Ralph D.I have never been so disappointed with uhaul in thirty years. I dont think I will ever use uhaul again.
Michael S.When fuel is above what is asked We should be reimbursed You would charge me if I had below what was asked.
TRINA T.You guys suck
Sam D.I dealt with the Shell dealer direct and he was very good. However I got a call from U-haul in Vancouver suggesting that I get the trailer from another dealer in Quesnel and that they had no record of the dealer I was getting the trailer from. I gave them the address of the Shell dealer, I then got an email from Uhaul, not from the Shell dealer with the wrong trailer size and pick up time. The email directed me to a form regarding Covid asking me to fill it out but I needed a password. I gave up. I am requesting a written reply from Uhaul explaining what was going on as it tainted my experience, through absolutely no fault of the Shell dealer who was very good.. Dave McCulloch, Quesnel BC
Dave M.The ramp did not work had to load from ground as a disabled person it was very hard on me . When returning truck the woman was not understanding what to do and wanting me to do it I said no.
teresa H.Same at the end of my trip. The Quesnel location was super friendly fast and great with the service. I only can say way to go both locations that is a great service and I will be back.
JUERG F.Navjet the guy who assist us is very friendly and very helpful. The U haul that we reserve is unfortunately not available but he step up and manage to do all the hassles for us. Very convenient and we're so satisfied with his service. I will definitely recommend this location to my friends and to everyone.very happy customer here!
JOHN G.You accommodate my late arrival in PG with a friendly face. Great service.
Diane C.They phoned me a day before drop-off and said if I dropped the equipment off by noon I would get a $50 dollar rebate. I complied but no rebate. Attendant was confused and didn't know what procedures to follow.
WILLIAM I.The trailer brakes did not work. No problem for my 1 ton, but they should be looked at.
ronald T.This agent is rude, does not look at the reservation and argues, he also says mean things, accused me of lying, does not go over all the terms and conditions and any changes made, changed things after I had left. I would never do business with this guy or U-Haul for that matter after the way I was made to feel as if I was a beggar and U-Haul was doing me a favor.
murtaza T.The rims on the trailer I rented were badly rusted. I recommend replacing them. But I was happy overall with the rental
brent L.Awesome vehicle great service. Uhaul is awesome!!
Ryan B.Owners of store are friendly and professional gave very good service and helpful with loading
Bruce R.Have someone there who knows what they are talking about and what's needed before a vehicle goes out.
REBECCA O.We arrived and had pre booked the truck still had stuff in it it was filthy and took over an hour to get it from the planes time of pick up I had to travel 12 hours for my move and needed up with having to pay my movers for the time it took extra well they waited I was treated horribly and it was nothing but a gong show horrible horrible exoerimace
NAOMI M.The young man operating the facility when we picked up the trailer did not know what he was doing so the transaction was completed over the phone with his boss. He did not know how to secure the chains. The lower pair of lights on the trailer were not working; only the upper. Two of the tyres needed to be replaced before we began the journey. We noticed these issues after picking up the trailer. Fortunately the regional office in Vancouver was quick to authorize the tyre replacement.
CARL W.The couple running the shop were awesome! I wasn't able to back up the truck with the trailer to put it away, so they did it for me. They were very kind and polite.
Grant C.Their system was down when the unit was returned and I had to go and make sure they acknowledged receiving the unit because they didn't send confirmation Luke they said they would
Jacob F.We have to drive a total of almost 4 hours ( 1 hour ad 45 mins each way) to pick up this truck. Which is unacceptable considering I booked this rental 1 month prior. We got a small discount which was barely enough to cover gas for the two vehicles now that gas is over 140c/L. More annoying was cutting into our packing time that cannot be renumerated. Uhaul you need to do better! Will avoid using you in the future
Andrew C.A little un organized and stretch thin with only one worker doing pumps Convienience store and uhaul.
Ronald L.These guys are very good and a nice change from the old owner. very friendly and helpful, its a better store now that there here
RANDOLPH O.Very friendly
Stuart M.Enforce no smoking. Previous customers pretty much ruined the interior cab for non smokers. Brutal smelling that for hours. Also drop off was very inconvenient. Had to go well out of my way and pay extra gas costs.
JAMES P.Truck was not on time for pickup at 9am .instead pickup was at 330 pm .was over charged did not get deposit back for no reason. I paid cash no receipt I would like some one to contact me asap.my name is paul Gratton my number is 604 932 8876 ty
paul G.The truck was absolutely disgusting. Cigarette butts all through cab. Drinks spilled in cup holders and on dash and floor. Cab muddy. Cargo area unswept and muddy.
dustin M.Spent an hour booking online then another hour and a half at the store due to confusion over a fuel issue from previous customer. Truck cab was disgustingly dirty and definitely not sanitized from previous use.
Chris W.The back tire on the trailer was garbage and should not have been given out to use!
MELISSA M.Free coffee lol
Bradley F.I had done online check in and was still at the location for about 1/2 hr. The attendent didn't speak english and when I walked in he immediately called someone else - but didnt indicate that he was calling about the pick up. I had to give all my information again and had to pay more (although I thought I had paid everything online). I tried to acees my account and didnt show I had paid, didnt ahow I had done online check in it was usless for me. I am very disappointed with the whole experience.
Janice J.Marker lights didn't work on side of trailer. Staff was friendly and helped me hook up trailer. Will use this service again. Thanks
Edward E.Location was under construction. Ordered packing supplies on line and location had none. Truck had not been cleaned at all ,cigarette but a and beer cans in the cab. The back if the truck looked like some had been hauling wood in it and the out side was very dirty aswell With COViD you would have hoped that it was cleaned.. But had to take the risk that the last people were not sick.... Real not very happy with the lack of respect for the well being of the next renter.
joshua W.Great customer service and very helpful.
terry F.The staff went over and above to help us .. as we are seniors. They hooked up the trailer for us!!! Great Job
larry P.