Customer did not leave a comment.Shelley D.
Customer Reviews for Quesnel Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Micheal S.
Customer did not leave a comment.Bob S.
Same at the end of my trip. The Quesnel location was super friendly fast and great with the service. I only can say way to go both locations that is a great service and I will be back.JUERG F.
Navjet the guy who assist us is very friendly and very helpful. The U haul that we reserve is unfortunately not available but he step up and manage to do all the hassles for us. Very convenient and we're so satisfied with his service. I will definitely recommend this location to my friends and to everyone.very happy customer here!JOHN G.
You accommodate my late arrival in PG with a friendly face. Great service.Diane C.
They phoned me a day before drop-off and said if I dropped the equipment off by noon I would get a $50 dollar rebate. I complied but no rebate. Attendant was confused and didn't know what procedures to follow.WILLIAM I.
The trailer brakes did not work. No problem for my 1 ton, but they should be looked at.ronald T.
Customer did not leave a comment.corinna S.
Customer did not leave a comment.robert A.
Customer did not leave a comment.JAMES M.
This agent is rude, does not look at the reservation and argues, he also says mean things, accused me of lying, does not go over all the terms and conditions and any changes made, changed things after I had left. I would never do business with this guy or U-Haul for that matter after the way I was made to feel as if I was a beggar and U-Haul was doing me a favor.murtaza T.
The rims on the trailer I rented were badly rusted. I recommend replacing them. But I was happy overall with the rentalbrent L.
Awesome vehicle great service. Uhaul is awesome!!Ryan B.
Owners of store are friendly and professional gave very good service and helpful with loadingBruce R.
Have someone there who knows what they are talking about and what's needed before a vehicle goes out.REBECCA O.
We arrived and had pre booked the truck still had stuff in it it was filthy and took over an hour to get it from the planes time of pick up I had to travel 12 hours for my move and needed up with having to pay my movers for the time it took extra well they waited I was treated horribly and it was nothing but a gong show horrible horrible exoerimaceNAOMI M.
Customer did not leave a comment.carlos P.
Customer did not leave a comment.wayne J.
Customer did not leave a comment.tracey D.
The young man operating the facility when we picked up the trailer did not know what he was doing so the transaction was completed over the phone with his boss. He did not know how to secure the chains. The lower pair of lights on the trailer were not working; only the upper. Two of the tyres needed to be replaced before we began the journey. We noticed these issues after picking up the trailer. Fortunately the regional office in Vancouver was quick to authorize the tyre replacement.CARL W.
The couple running the shop were awesome! I wasn't able to back up the truck with the trailer to put it away, so they did it for me. They were very kind and polite.Grant C.
Their system was down when the unit was returned and I had to go and make sure they acknowledged receiving the unit because they didn't send confirmation Luke they said they wouldJacob F.
Customer did not leave a comment.DONNA W.
We have to drive a total of almost 4 hours ( 1 hour ad 45 mins each way) to pick up this truck. Which is unacceptable considering I booked this rental 1 month prior. We got a small discount which was barely enough to cover gas for the two vehicles now that gas is over 140c/L. More annoying was cutting into our packing time that cannot be renumerated. Uhaul you need to do better! Will avoid using you in the futureAndrew C.
A little un organized and stretch thin with only one worker doing pumps Convienience store and uhaul.Ronald L.
Customer did not leave a comment.Loretta E.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.charles O.
Customer did not leave a comment.Bradly C.
Customer did not leave a comment.ryan M.
Customer did not leave a comment.Otto P.
These guys are very good and a nice change from the old owner. very friendly and helpful, its a better store now that there hereRANDOLPH O.
Customer did not leave a comment.Megan R.
Very friendlyStuart M.
Customer did not leave a comment.DONALD I.
Enforce no smoking. Previous customers pretty much ruined the interior cab for non smokers. Brutal smelling that for hours. Also drop off was very inconvenient. Had to go well out of my way and pay extra gas costs.JAMES P.
Truck was not on time for pickup at 9am .instead pickup was at 330 pm .was over charged did not get deposit back for no reason. I paid cash no receipt I would like some one to contact me asap.my name is paul Gratton my number is 604 932 8876 typaul G.
The truck was absolutely disgusting. Cigarette butts all through cab. Drinks spilled in cup holders and on dash and floor. Cab muddy. Cargo area unswept and muddy.dustin M.
Spent an hour booking online then another hour and a half at the store due to confusion over a fuel issue from previous customer. Truck cab was disgustingly dirty and definitely not sanitized from previous use.Chris W.
The back tire on the trailer was garbage and should not have been given out to use!MELISSA M.
Free coffee lolBradley F.
I had done online check in and was still at the location for about 1/2 hr. The attendent didn't speak english and when I walked in he immediately called someone else - but didnt indicate that he was calling about the pick up. I had to give all my information again and had to pay more (although I thought I had paid everything online). I tried to acees my account and didnt show I had paid, didnt ahow I had done online check in it was usless for me. I am very disappointed with the whole experience.Janice J.
Customer did not leave a comment.Paul F.
Marker lights didn't work on side of trailer. Staff was friendly and helped me hook up trailer. Will use this service again. ThanksEdward E.
Location was under construction. Ordered packing supplies on line and location had none. Truck had not been cleaned at all ,cigarette but a and beer cans in the cab. The back if the truck looked like some had been hauling wood in it and the out side was very dirty aswell With COViD you would have hoped that it was cleaned.. But had to take the risk that the last people were not sick.... Real not very happy with the lack of respect for the well being of the next renter.joshua W.
Customer did not leave a comment.sabina T.
Customer did not leave a comment.Deanna H.
Great customer service and very helpful.terry F.
The staff went over and above to help us .. as we are seniors. They hooked up the trailer for us!!! Great Joblarry P.
Customer did not leave a comment.Cindy W.
Customer did not leave a comment.DRACY H.
Customer did not leave a comment.Peter O.
Customer did not leave a comment.Renee H.
Customer did not leave a comment.Dirk D.
Customer did not leave a comment.Tyler L.
Again, typical gas station. But I was blindsided by an unexpected, unadvertised covid cleaning fee that they charged to cover the costs of sanitizing the truck. I'm all for clean rental equipment, but why not include it in the initial price. Between this and the contract shenanigans, I will try harder to find uhaul alternatives in the future.Breann K.
Since the new owners took over this place, it is actually enjoyable to be there. The new owners are wonderful.DALTON S.
Customer did not leave a comment.Brian P.
Under new management so big improvement from previous owner. Excellent service and very helpfulDenise M.
Customer did not leave a comment.Laurel L.
Nothing, fast and friendly from this dealer.Richard M.
Not a thing my experience was excellent the gentlemen there were very polite and helpful.Donna J.
The clerk was very helpful and very nice.Jordan B.
Not the fault of therental place but the bearing was broken- which we found out when broken down on highway for 4 hours and had to be towed. Lights were burnt out. Hitch coupler was broken and we had to fix it so we could attach to our truck. Spoke to Yanniel roadside MGR and we have an email stating we would get a credit for this and no credit on our card. Emails teplied by us to Yanniel are not getting a response. Please look into this and respond backdanilel K.
Customer did not leave a comment.Joseph O.
Customer did not leave a comment.casey P.
Customer did not leave a comment.Caroline M.
Excellent serviceBobby-Jo K.
Customer did not leave a comment.JANET K.
Customer did not leave a comment.Randy G.
The new managers are wonderful. They are so new that they kept apologizing for the learning curve they were experiencing. Very kind, wonderful smiles.NANCY K.