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Carson G
Customer Reviews for Quick Lube LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hate the mobile process but the location and people there are great.
Karis WThe return my truck portion of the website was choppy and kept resetting. The instructions on the key drop box were different than the website, so we returned the truck and key and then found out later that we were supposed to submit a bunch of pictures at which point, it was too late. The return process was a little clunky.
Kristen MVery friendly place. It took a few minutes to check out.
Jerome FI look forward to working with this company in Emporia Kansas and the business manger also dose excellent Mechanic repairs on Vehicles.( great work).
Phillip PNice personnel at this location. Correct mileage & gas. Easy pick up.
Nicholas HNo place to park the trailer. Poor space management. Unclear boundaries of parking trailer. Had to figure it out and maneuver myself.
byron cDon't charge me (42 year loyal customer) an extra day for being 54 minutes late on my return.. 54 minutes compared to 24 hours 🤨. C'mon
Anthony RNice man
William KNothing
Kaesontae BJustin Hensley runs a great shop.
Shawn WPleasure to rent from Justin.
Marc GFast service and availability. Good equipment, good truck, everything worked great. Truck didn't have AC but it was nice outside that day.
Gregory WI was quoted one price and final charge was double the quote. A/C did not work in the truck.
Kay KWe checked out through the outside mobile- it was fast & convenient
stephanie kPlace was closed when we arrived
Beth WThis is a station with cars everywhere. I did find a spot to park in the back but everything was parked every which way.
ROBERT LNo help
Tom MIf doing the online drop off when the location is closed, tell the customer to check in before you put the key in the lock box. Tell customer they will need to take pix of the odometer, fuel gauge, etc.
Harlan STge equipment was not whT I reserved...well in advance. I ended up with a 26 foot truck which I did NOT want. They sent me to another location after a truck that wasn't even on the lot, luckily the guy there was just c loing up and was able to help straifhten things out(thanks Justin H!). Poor communication. I opted to use the app for check in however the first location did not set it up right do no key was available. Added soooo much extra stress to the day that was not necessary!
Kathryn WBoth my husband and I were at the chiropractor when finished , there was no Jack at all on the trailer and it was extremely heavy to lift especially being pregnant! Would never want to rent a Uhaul trailer again because of this !
JACOB STruck only had 1/2 tank, had left over food in glove box and carabineer on trailer pulled so far apart almost lost our antique truck we were towing. Set up reservation for our town had to drive 20 miles for pickup. Credited mileage, but not gas for truck or my vehicle having to drive to pick it up..very inconvenient when a local dealer was possible. Truck ran like a champ and drove great.
James LVery quick service and good rental prices.
DONNA S