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LENA S.
Customer Reviews for Quik Shop & Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have proof of receipt and I was still charged 12$ Over.. I should've only been charged 26$ and was charged over 36$.!! secondly you advertise that as long as it's in town you don't charge per mile. While I was charged for going literally only 3miles.! I have never rented from here before and I will never again. For a first time renter this was poorly handled .
Alicia F.Took an extra hour to pickup because the employees don't know how to use the computers so they make you change it to a 24/7 pickup even during normal business hours
Lucas P.Showed up... truck had several damaged areas not marked, truck would not start because it was out of gas. Had to call UHAUL and get a new truck. Was 20 minutes late to my destination and impacted my schedule for the day. Very disappointed and will never use this location, and would definitely list this as a "reservation not guaranteed" so I would expect the $50 that is supposed to be paid when the item isn't guaranteed. Cause it wasn't available on time and required extra effort outside of my "phone" check in process.
Aaron P.Make easier to rent without the use of smart phone. Just non- electronic rentals.
Anthony L.Excellent experience throughout the entire rental
Favian O.Service person was very nice and helping during the rental process.
Lena S.Very easy to get in and out. Service rep was very kind.
LENA S.Everything was fine
DAVID C.Everything was great! I would definitely recommend to family members and friends
MICHELLE S.Amended my rental to include a utility dolly and never received it.
JEFFREY E.Nothing.
Steven O.The app did not work upon returning the truck, also provide more lighting for parked vehicles left during rental. Too dark and risks being burglarized.
TERRY H.Fast and Friendly help. I Will rent from there again.
JUDITE R.Worst service. Unpleasant, unprofessional service. Staff member was not honest about service and over charge for service.
LAKISHA S.U-Haul ruined our day. The man at the counter spent an HOUR trying to help me and his store customers. U-Haul had some sort of processing block on my account. They couldn't figure out how to fix it , uhaul spent one hour before giving me keys. I will NEVER use U-Haul again!
LAUREN W.Fast easy and convenient!!
KIMBERLY C.Seriously in this day and age to have a moving truck with crank up windows is ridiculous! Every time we had to talk to the people helping us I had to pull over and get out to talk to them instead of just rolling down the window and yelling out to them. I will check for electric windows next time! Is uhaul still in the dark ages? Otherwise it was a decent truck!
JANET A.We saw the equipment turned around without any covid sanitation between use. Car pulled to the right. Employee stated it could need air get trick was turned over to another renter.
DARIA V.My truck was ready. The representative was very friendly, helpful and professional. Overall, a very good experience. Thank You.
Steven H.Great experience! Great staff! This is the place to rent a UHaul for a pleasant, friendly professional experience!
linda M.Thé location was a contractor and was fine, but uhaul communicated inaccurate information via text (I.e., the truck & trailer return locations were two different places, but the text only showed one location). Another extra hour spent running around because uhaul didn't do their part.
Jennifer C.Nothing. The young man who helped me was so helpful. I would definitely rent from them again.
Kathryn R.You need to verify your equipment before assigning them for rental. I was told to pick up your truck in Stockton and when I arrived at the location your office called me and said there was a mistake. The truck is not available at the Stockton location and asked to pick it up from Modesto which is about 30 miles away. U-haul gave a 10% discount originally but never reimburse me for my trip and gas for changing the location from Stockton to Modesto and the mileage is about 50 miles with your staff error.
Federico A.I was not given any paperwork, I also paid for a dolly, it was not in the truck, nor was a ramp!
Denice L.