Customer Reviews for Qwic Ship Postal Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Qwic Ship Postal Inc

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David C. on

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The person who owns this location was 30 minutes late and did not even apologize. Possibly the least professional interaction I have ever had.

MARY S. on

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Customer did not leave a comment.

NASIR O. on

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Excellent Customer service

Tessica D. on

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Customer did not leave a comment.

Federico F. on

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At the end of the day I did leave with the trailer I needed. They provided a service and the service was done. My moving accomplishments were met. The only thing I had an issue was their punctuality. I reserved a trailer online for 10am because their hours of operation stated they open at 10am. They did not arrive until about 10:30am. And because they arrived late I still had to wait another 10-15 mins for them to set up and open the business before i was attended for my rental. It was an inconvenience seeing that I had a personal schedule to keep. I understand being late to work at times but based on other reviews it's an ongoing problem that needs to be fixed. After all, this is a business that provides customer service, and to have returning happy customers the base line problem needs to be fixed. With the fear of the same situation happening again in the future, I will regrettably say this location does not have my business and I do not recommend this location to anyone else unless of course you dont mind waiting around. Side note: the owner did apologize and asked what she can do to make it better, but the deed was done.

Tarrance G. on

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Tracy C. on

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Bridgette S. on

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Andrew M. on

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The picking-up part of this rental was one of the most frustrating, unprofessional business experiences that I have ever had. We arrived at our preferred pickup location (1290 Pleasant Hill Rd, Lawrenceville, GA 30044) at our arranged time (8am) only to be told that our pickup location had changed without our knowledge and that our new pickup location opened at 10am. No one had told us anything about that change up until that point! No calls, texts, emails, nothing! Needless to say, that threw the plan off for the entire day! The staff at our preferred pickup location were callous and completely unwilling to work with us, said that someone should have called us, and told us to call the main U-Haul customer service number, which no one ever picked up on. So, we had no choice but to rearrange weeks' worth of planning. A U-Haul representative finally called us to confirm our new 10am pickup...at 9:30am! We were irate by that point. Moreover, when our new pickup time came, we broke away from actively moving and arrived at the place before 10am. The new pickup location opened 20 minutes late (10:20am)! Again, at this point, our stuff is now sitting on the curb ready to be loaded in a truck...and we're waiting for our already-amended pickup location to open! Our blood was boiling. The lady who finally came was quite nice and sincerely apologetic, but by then our plans were beyond derailed, all because changes to our pickup were never communicated to us ahead of time. The truck was fine, but we will never be using U-Haul for rentals again in the future. There are too many other rental options available to potentially subject ourselves to this again. We will also be relaying this story to our family and friends for their consideration.

Kelly L. on

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The location did not open at 9am as listed online and at the on the door of the business. There was also no key drop off.

GAIL V. on

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George S. on

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Michelle T. on

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AISHA M. on

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MARSHALL D. on

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Customer service was excellent!!

martisha R. on

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Buster S. on

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None, The young Lady was outstanding, very professional, helpful and courteous.

labrandon T. on

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Very friendly and great energy

renee Y. on

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Olivia R. on

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Madelyn M. on

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Tom K. on

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norma R. on

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Chase D. on

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Truck had significant damage and no gas. Airbag light was on in vehicle, crack in windshield stretched from one side to the other of the windshield. Keys were left in truck and nobody there to check in. Reservation changed so many times without my knowledge or consent. Bottom line my lawyer will be reaching out to uhaul in regards to a vehicle being used with an airbag deployment light on(this is illegal). My life should not be placed in uhauls hands without consent. Unacceptable and customer service couldn’t be worse. I suggest you call me immediately with a refund and direct apology.

Sharon H. on

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My pick up time was for 9am, the store didn’t open till 9:27am. After doing the online check in, the keys suppose to be under the seat but all doors was locked. I talked to someone at this number ?(770) 630-3978? and suppose to have a $50 credit. Don’t see it on my statement.

SERLENA Y. on

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Great clean fast courteous service!! Will continue to use!!

EMMANUEL K. on

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Customer did not leave a comment.