The truck was clean and ran OK, but there was a weird vibration around 40 mph. The 180 mile drive in it was one of the worst experiences in my life. I had done the full check out online but when I got there, they still asked all the same questions- which made picking it up take 30 minutes. The worst part is that they changed my return location without asking and I didn’t realize until I showed up at the place I expected to return it there. I also got charged for extra mileage even though the customer service rep said she was adding more because my pickup location got changed that morning. The mileage I started with was very questionable that I could make it fit. It is as if you guys design it that way. This trip ended up costing WAY more than I had originally anticipated and been quoted. Overall, my experience with U-Haul this time was absolutely terrible and I would rate it with a 1.
William P
Customer Reviews for Qwik Pack and Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was unable to complete self-service because UHaul was not setup beforehand. Onsite help was very quick to resolve though. The steering wheel is way out of alignment. I had to keep the wheel 45 degrees clockwise to drive straight.
NICKOLAS SI have rented trucks from this UHaul location for 10 years. I have always had excellent service with their trucks and their personnel. I will miss these guys so much when they move to Garner which I am praying won’t happen. I can’t say enough good about this place. Always a positive experience with them ⭐️⭐️⭐️⭐️⭐️
JANIE DAbsolutely nothing. As always U-haul makes the most challenging parts of moving, easy.
Mohammed Dcheck engine light was on and didn't get much explanation or information from owner. He could take a little more time to explain the process. Be a little more customer friendly.
Brett FGood
UDAYA SEverything went ok sign in pick up truck and on my way in 20 minutes
Donald GTruck drop off location instructions are confusing.
Abigail PDropped off after business hours. Could use better instructions on how to return and where to park. There is a drop box at the back door, but not very clear on how and where to drop off, yet there are on the front door where there is not a drop box.
Heleena MDirty equipment and vehicles; blankets not provided - told to get what I needed from a pile of unfolded blankets; did not have trolly reserved. Hours of operation inconvenient.
Cindy KWindshield wiper checks should probably be on a scheduled basis
Marianne SAdam was very nice and helpful.
Linda VExceptional customer service.
dawna oCustomer service was below par. Associate wasn't offering much help on check out. i.e. - just pointed to where the trailer was "down in front of the gas station", which I thought was weak - I don't know what the correct trailer is. In his defense, it looked like he was the only one there. Went to hook it up myself, and found the trailer wheels caught in a dip before the curb. I couldn't move trailer side to side. More help on hook up would've been nice. Then I pulled up back in front of office door for final check out - no words to see if I knew how to drive a trailer or words of advice, just "your good". He did check the lights after I mentioned it.
Christopher Hthe truck assigned, wrong keys, wrong truck, wrong mileage calculation, wrong dual calculation, wrong everything. Mobile checkout totally sucked! what’s the point waiting over 10 minutes in the rain for a f** live agent, who doesn’t even respond to you…. pointless! I do not recommend. The location gave me one vehicle and i spend over an hour for a seamlessly advertised handoff. It’s BS! It’s all a lie!
David BAdam was very helpful and made the check out and return a breeze. Highly recommend this location.
Shamika CI couldn't pick my vehicle up via 24/7. Web site and app were not working properly. It took me 45 min to get the the truck and left me outside in 33° temperature. I paid for 24 moving blankets and did not get them. The vehicle drop off was even worse, it was pouring down rain the app and website were not working properly again, I had to chat with 2 different people to get it done. Finally I used my wife's ios to complete it. The number of pictures required was ridiculous. It had me take a picture of the cargo area, after I took the picture in the downpour I had to climb up the bumper to get the pull down strap at which time me foot slipped on wet bumper and I hurt my hand. This was a horrible experience from start to finish.
Kevin LVery good professionals, also hired team to assist, worked on holiday, 90mins or thereabouts, successfully completed load, business owner took a few items for reuse for me. Thoughtful, considerate professional.
Joseph RGood experience
Rajesh BThe UHaul app seems to glitch a lot. We had to do the final order on the desktop site. Otherwise, it was great to use Uhaul services!
Alvin AThe reservation process was lacking, helpful instruction. Staff was friendly and provided basic rental information (i.e. general area where truck was located, return with fuel) but neglected critical information regarding truck identification and proper drop off steps for after hours. We dropped keys off before discovering the online mobile app process
RYAN TSold insurance I didn’t know the price of. Online pickup service didn’t work.
Dan SBe more clear about the pick up and drop off locations
Muhammad KService representative at this location was very rude.
Corinda HService person was rude. I reserved a dolly which I badly needed since I was loading the truck by myself. He said he did not have one and could not do anything about it. When I complained, he then said I could look in other trucks that were recently returned. Luckily I found one. I don't understand why there was not one set aside since I reserved it and paid for it with my reservation. While important to me, this did not seem to be a concern for the service person.
Martin VPlace looks like a storage closet. Don’t think I ever received my deposit back from these guys either. No other place requires a deposit which is weird too.
ALEXANDER CVery quick, easy, and convenient. Got an almost new truck that drove great
CONNOR JUnprofessional customer service.
Sridhar BThe mobile app could not launch the truck return process because I did not allow it to have location services permission when I installed it. Clicking on the return truck link simply refreshed the screen, and did not result in any error message, which was confusing. In the end I called U-Haul and they helped me change location services permission on my phone, and I was able to return using website https://uhaul.com/return . Other than the app issue, U-Haul was great!
Daniel TTrue customer service always!
SANDRA TI used the online before-hours checkout through the app - the payment system was down, which delayed me by 45 minutes. Not a good experience.
Michael MThe customer service is most definitely on point.
Okimah HNone
CARMEN RN/A you guys are doing well, is my second time renting from you guys in the last two weeks! Thx, Ricardo Morales
RICARDO AVehicle wasn't cleaned and they overcharge for mileage that you don't use. Disputed the amount and no one contacted us back about it. We were charged for it anyway. I will never rent there vehicle again.
Lorraine RYou are doing a great job, thank you!!!
CYNTHIA BThere’s a sign in system reserve a unit. It’s very efficient. Equipment is always in the top notch shape. Moving supplies are abundant.
EARL SWhile the staff were very friendly, the truck I received did not have enough gas to get home, so I had to purchase gas before even leaving the parking lot of the store (Staff did give me a heads up on me and inform me of the credit that would be applied to the rental for purchasing a certain amount of gas). The more I drove it the worse it sounded, and the cab smelled like cigarettes while the floor had food and trash was tucked behind the driver seat. What bothered me most, however, was that the self check in at the app wasn't working. When the staff helped me check in to start the rental, the cost of the truck + Safemove doubled from what the app had quoted me.
ZACHARY FDropped off using APP. Did not speak to anyone directly.
CHRISTOPHER HVery quick process. My first rental in over 25 years. Things have gotten much easier.
Rick DThis was the 2nd time I tried using the pick-up prior to opening from the app and both times I've had to return to the store. In this case, I picked up the truck, but immediately upon starting the vehicle had a tire sensor and low pressure light come on. I left it at the store and returned at 9am when they opened. The gentlemen was very nice, but said "It's no big deal. I can get you another vehicle, but it might have the same warning light." I kept the original vehicle since it only had 20K miles on it. The truck clean on the inside, but the moving pads I ordered were not in the back of the truck. It wasn't until I mentioned they weren't in the back was I informed "We don't have any". The gentlemen said he would remove them from my invoice. During our drive, it started to rain and I was surprised that only 1 windshield wiper worked. Luckily it was the driver side. I will most likely try another company next time I need a rental.
Kevin OPlease keep up your good work and attention to details
Basker NThe return process is complicated. The key return instructions says the drop box is across Wendy's however it is behind the store, which is otherside.
ranadheer kI never received a receipt when I returned the vehicle. I was told I would be sent one via email but never received it. Also when I dropped the vehicle off they didn't bother to come out and inspect it or check anything. Leaves you with an uneasy feeling.
RICHARD MStaff was rude, and not very helpful
James BClean the windshield and replace wipers when they are worn.
Dolores RVery unprofessional hospitality. Could be more friendly. There are no signs for the location drop.
NILESH CGas was less than 1/4 tank when we got it, had to be filled up halfway through moving. Interior cab was dirty, smelled like smoke, had ash and residue
Alexa D