Customer Reviews for R R S LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

Backing truck out of parking spot was VERY tight. Drivers seat in truck was broken down severely. I’m 6’2” and had to reach up to steering wheel. Very uncomfortable. Steering wheel was 90 degrees off. Steering wheel blocked the speedometer. You can not see the speedometer at all. Other than these. Rental was ok.

Rating:

2.0

Almost missed the sign beside an empty parking lot. No one around and doors were locked. Not good.

Rating:

1.0

It was very difficult to find the location. There is no external signage and the building seems to be vacant and boarded up. It took 10 minutes to find the office once I found where to park the truck. There was nobody there and I had to call a number on a small sign taped to the door. Once I reached the guy he was helpful, but it was not a pleasant experience.

Rating:

5.0

I can't think of anything that would have made the experience better. It was quick and simple. I had one issue that was my fault and had to change drop off location hours before drop off and the phone service made that easy and quick.

Rating:

1.0

the online pickup was terrible! If my brother hadn't been here to nelp me, I would have gone to another service. Poor wi-fi connection and nobody to talk to. I want people and not online garbage!!!!!!

Rating:

3.0

They were going to meet me at noon for pick up and were not there.. I found out it was a internet pick up. I stood out in the cold for over an hour figuring it out.

Rating:

4.0

The guy that works this location is very nice. Every time we have needed a Uhaul the last 3 years this is where we have gone all but 1 time and that is just because he didn't have the size truck we needed and didn't have one coming to his location.

Rating:

5.0

Had trouble checking in with app. The store was supposed to be open at 9. Nobody showed up and nobody answered the phone number on the window. I never received a return phone call from them at all. I left a message and text message.

Rating:

1.0

Renting the truck and returning was a pain in the ass. Never before online was it a problem. Uploading all the information, then the computer not accepting my driver license. Just a pain.

Rating:

3.0

The center did not have the equipment I reserved, the movers asked for more money after I paid I full.

Rating:

5.0

Everything was mostly great! We added windshield wiper fluid to the truck but the truck still wouldn’t dispense the fluid. We appreciated the ability to rent online and get the truck within 15 minutes.

Rating:

5.0

It was great - no issues at all!

Rating:

2.0

Personal dislocation, Missouri professional. But the equipment I had to provide should’ve been in the scrap yard. Very rough condition but it was a clean

Rating:

2.0

It was just a creepy parking lot. No place to park the second time we dropped off. It was just the closest location to where we were.

Rating:

5.0

This guy came out immediately and went over hookup and use in great detail. Discussed damage in detail and showed me how old damage was marked. This guy was very good!

Rating:

5.0

It is a good service, the only thing to improve would be to have an office with customer service within a place for more convenience.

Rating:

4.0

Not sure this location was really set up to handle the 26' truck.

Rating:

3.0

Where you sit to drive up front was dirty. Not cleaned up for next rental, us. We took pics. Everything else was very good. Would rent again if necessary.

Rating:

3.0

The only way to know this place is uhaul is the few trucks and trailer parked there. I didn’t see any signage to verify what the place is

Rating:

3.0

Just a simple drop off location

Rating:

5.0

Easy to find, easy to get the truck and key and easy to return. First time renting after hours and I’m very pleased. Will rent from this location again if ever need be.

Rating:

2.0

The online process is cumbersome and did not work well.

Rating:

1.0

It isn't a normal U-Haul spot, just rentals in the parking lot. Luckily someone was there. The truck was smelly from a smoker and the truck itself was runned down, I won't want on long trip but for local it didn't concern me.

Rating:

4.0

Start the 24 hour time at the time the renter actually gets the truck. I made a reservation for 10am. There was a customer trying to rent a truck that day. We didn't get the truck til 11am but had to bring it back by 10am. It might only be an hour, but that hour could make all the difference. Also the process is extremely slow. I would think there is a way the process could be sped up by quite a bit. There man who processed our rental was very courteous and polite.

Rating:

5.0

It was a quick and easy pick-up and drop off. I would use this location again.

Rating:

1.0

Location was closed during regular business hours and failed to handle my previous reservation. Was unable to get key to truck that was rented/reserved due to location being closed. This resulted in wasted time and incurred financial loss to me.

Rating:

2.0

It was a good place to drop it off it was close

Rating:

1.0

The worker was a half hour late opening the place. The truck was a real winner!!! Not! The check engine light came on when I got 10 miles down the road, sounded like the door wasn't shut but it was, get to 65-70mile an hour and the truck started shaking and sounding like it was going to fall apart!! Very disappointed!!

Rating:

3.0

Put signs up for office location

Rating:

4.0

Owner was very friendly and helpful

Rating:

2.0

The internet was so slow. It took him awhile to sign me out and have me on my way.

Rating:

5.0

Get printer working

Rating:

5.0

Owner was very friendly and supportive! Will definitely use this location again.

Rating:

5.0

Very very friendly

Rating:

5.0

There is not a facility there, just a parking lot but very convenient

Rating:

4.0

We were glad to deal with this location.

Rating:

2.0

It was too expensive and the mobile pick up took forever. Overall it was just a bad experience.

Rating:

3.0

Dropped off after hours and called the next day to complete the transaction.

Rating:

1.0

Not open when advised they would be truck was beat and rough

Rating:

4.0

There was no UHaul office. A guy came out of a house after I called him. I did not know where to go to return the trailer. I saw a couple other UHaul vehicles in a parking lot and that was the only way I thought I was in the right place. The guy was very nice though.

Rating:

5.0

Very easy to park and return to.

Rating:

2.0

Door was locked at 9am when my reservation time was set. I had to call a phone number and then wait about 15 minutes for the person to come out. Did not have the furniture pads that I reserved.

Rating:

3.0

my reservation was moved without my knowledge. I had also reserved 2 dozen furniture pads, and only 6 were there.

Rating:

5.0

Only thing I can think to say bad was cupholders were a little dirty and I mean just a smidge lol but it was a great experience and thank you everything ran great truck was perfect size. Guy I picked up from was very friendly

Rating:

1.0

Where to begin. There was no one there even though they were supposed to be open. Thank god for mobile pickup. The truck ran like garbage. I’ve rented several over the years and this one was rough. I paid for furniture pads and a furniture dolly. I received none. No one was there to help. I called the number on the store front for U-Haul and it went to a voicemail box that was not setup for messages. Oh and I still got charged for those things so that’s awesome. 0/10 will never go there again. Probably will use a U-Haul competitor next time like Penske.

Rating:

3.0

Had the agent not come out to greet me it would have been a challenge to find the office entrance due to lack of signage to direct customers to entrance.

Rating:

3.0

Person at site is not readily available by phone and has not set up voicemails. My husband after checking out the third time on after hours box accidentally locked keys inside truck. Seems not customer friendly if charged $50 for such an incident and extra daily charges. Every person has a spare key to remedy this situation

Rating:

2.0

Difficult to know you're at the correct location. Poor signage Feels more like an overflow lot.

Rating:

3.0

Attendant very cooperative in spite of computer issues. Whole process went well