nobody there .
Scotty L
Customer Reviews for RGs Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
provide education regarding the safe insurance of $25.00. my husband declined it but individual renting trailer out said he couldn't get it off the invoice. I spent over 90 minutes (most of them on hold waiting for a customer service rep) of time requesting a refund of this $25.00. We did receive the refund but this was a negative of the experience.
George GNo one in office when returning uhaul
william eUsed car lot. Location was closed.
Troy HCouldn’t find anyone to talk to. I myself am totally computer illiterate, probably my fault because I really didn’t know what to do but I appreciate the use and the lovely vehicle I got thank you
bruce nMy text stated a pick up location in Sioux Falls. However when I got there they didn't have the rental and said I had to go to Hartford. We get there and nobody is onsite. The rental truck was only half full. When I returned the truck, I returned it with a half full tank and was charged an extra fee for not being full. I feel like I got jipped.
Nancy KNothing! Great having this location, saves trips to Sioux Falls.
Aaron CPhone number was always busy. Business closed before their posted time. Ended up calling number on their sign and was told they “don’t deal with uhaul, but leave the truck” and they’d let someone know it was there.
Gina FTrailer did not have working tail lights on right side, did not have working brake lights on left side or bottom right side. Turn signals also were not working. There were no other trailers available in the requested size at this or any nearby location. This made for a very unsafe trip from Iowa to North Carolina, particularly during night time hours.
Lori BI was redirected to three different places. Hartford was rather inconvenient. I lived in Lennox. The service rep named Rhonda out of Fargo was rude. I was told one place by the original place I was supposed to pick up in Sioux Falls and she tried to argue with me. The person named Ryan who I dealt with was alright.
Alex MWe were charged more then the price that was arranged by the Uhaul person who made the reservation for me. No one was at the location when we picked up the truck. The person we talked to on the phone from the pick up location was polite!
Laura PAnswer the phone !!!!! Call when you are supposed too!!!!!!!
Steve V