I chose to pickup in Woodstock but once I arrived it told me I was in the wrong location. Once I got to the location, my location through the app was not syncing therefore I had to check in through the website.
Margaret W
Customer Reviews for RS Equipment & Fleet Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very satisfied. Nothing to change
DAVID SVery convenient location. Friendly and professional service.
HOWARD LUhaul Staff were knowledgeable and efficient. I like the email receipt option. It worked very well for me. No cutting trees!!
Susan CThe ratchets for the tie down straps were extremely rusty and hard to operate. A little WD40 goes along way…
Joel TAlways great service and extremely professional.
JAMESMATHEAU TAlways easy. A simple check-in and out system. Highly recommend to anyone needing a rental truck or trailer.
Terry BWhen I had reserved the truck the automated system would not allow me to select to drop it at the location nearest to my destination. The gal at the pick-up spot remedied that before I left, saving me both time and money. Thank you!
Melissa MThank you the Strasburg, VA office for helping us with our move! The women working there was extremely helpful and courteous. I recommend renting from this location for all your moving needs.
Scott AOutstanding folks, really went the extra mile to have me ready on time!
JAMES OHi, This is the second time renting from this location in the past 2 years. Great friendly service and easily accessible location. If I need to rent again, this would be my first choice. Thanks
Steve SProfessional, easy equipment check-out and check-in. Great customer service.
Terry BGreat customer service!
William REverything is OK at this location
Orlando PI noticed a $25 insurance fee. I know I clicked on No thanks and didn;t need additional insurance as NJM will cover me. How can I get the $25+tax refunded. As for recommending U-Haul to friends depends on your response to the refunded. thank you.
Walter BExcellent experience. Friendly, helpful, and hassle free.
Terry BThe guys at the shop were awesome! They made sure the equipment was ready and that I was prepped for the trip. It was wonderful that they cared about my safety.
Kimberly SNothing, just don't EVER let Lee Ann Zirkle leave because she is GREAT!!!!!
Sharon hGreat service from this place! I've rented a number of times from this location. The equipment was not dirty, but you could tell I had not been thoroughly cleaned in some time. Since I left it cleaner than I when I picked it up, it wasn't exactly a pristine, I suppose. It was certainly clean enough to drive in and to move things without getting ourselves or the objects dirty. One issue, and it's not with the location, but the equipment, is that the 10-ft truck has a very small driver cockpit, both for your feet and in leg length. I'm 6 ft 2 in, 220 lb, so anybody bigger than me might want to think about a bigger truck, or at least sit in one before you take any sort of long trip, to be sure. I can't imagine driving any longer than a couple of hours in that cockpit. Regarding the survey questions, as in was this location excellent, above average, or average, I think that's pretty unfair, because most U-Haul locations are pretty well kept. So an average marking denigrating a score by less than an appropriate number of stars is not reflective of the language of the question. Thank you for being there, U-Haul!
BRYANGLENN Hmini truck are not available
Getnet GThis location was great! LeAnn was super friendly and very helpful! I will be renting from them again.
Rusty PThey are awesome highly recommend them!!!❤️
Tamela STruck Share 24/7 made moving very easy
Matthew CI have no complaints. Even with the online system down this time, there was no delay with getting me in a truck and on my way. Rented trucks from this location several times. Rented a cargo van once as well! All good!
Steven JUhaul not available at time of my reservation. Uhaul dirty inside upon pickup and I returned clean and was charged a cleaning fee after the fact. I returned Uhaul early and more gas than received. Customer service was terrible. Don’t recommend Uhaul.
andrew RSuper friendly and professional. Convenient location. Extremely pleased!
penny aI would tell everyone about them. Great job
RONALDKEITH DDropping off, no problems. Nicer folks for sure!
Steven SLearning excellent, very helpful 👍.
Cheryl CVery helpful, easy to access location and equipment, fast processing on check in and check out, friendly office staff and great help with connecting and disconnecting trailer.
Leonard ZLady was personable, nice.
kenneth mI have used this location multiple times when moved throughout the area and helped other people move. The employees are very quick with paperwork, knowledgeable and helpful. I will continue to use this location and refer others to it as well.
Brandon GTruck was clean and ran very good
Wayne SVery nice folks. Prompt and professional service. Trailer clean and ready to go.
David SVery nice customer representative
Patricia MPeople were nice and the equipment was ready for pick-up. Drop off after hours using the Web application was easy. Overall great experience!
Donald EBest Services
Syed JThe truck was filthy with grasses. The air conditioner was inoperable.
Brenda DLee Ann Zirkle was GREAT!! In fact that is the only reason I followed through with the rental. The Van was VERY Dirty!!! I was surprised that it look like it had not even been cleaned before I picked up the van. Lee Ann was wonderful and the only reason I didn't cancel my reservation.
Sharon HUgh an hour standing beside the truck watching spinning circle of death as your app won’t load to the next step and switching to your website same thing and finally web page not available. 109 mosquito bites later I gave up and dropped the keys in the return bix
Sharon HI wouldn't recommend U-Haul in general. A simple in town move with fees and fuel wound up costing over $250. Don't be fooled. You'll wind up paying more than you expected. Hire someone and pay less.
Matthew SWe paid for a dolly and there was no dolly in the truck. When I called they were closed so I left a message and no one called back. We are just settling into our new home and will be calling uhaul for a refund. It was such an inconvenience bc we had people lined up to help move our heavy items but due to not having the dolly we could not use their help. Apparently this is a big problem at this location all the time. They simply just need to take time and actually see what people order for their move and do it correctly. Inconvenience all the way around.
Tiffany TQuick and efficient!
John GLeighAnn was very helpful. Will gladly drive the extra miles to receive excellent service-
Kenneth JTruck was clean but outdated. Windshield wipers were so old they did not work properly, they just smeared dirt on the windshield making it very hard to see. Truck made very loud concerning noises while driving. Truck felt as though the engine were turning off when going under 15 mph. Hazard lights did not work.
Raquel LGreat customer service. The U-Haul representative provided a professional and friendly atmosphere. Overall, a good experience and I would not hesitate to patronize this business again. mike
Michael RThe lady who helped us was great. Super friendly and very accommodating. Will use again for our next uhal rental location.
Rebecca MThe truck provided had recently been in an accident. It should have been fixed before being rented to a new customer. The door was damaged and there was a gap that allowed the rain to come in. It was hard to steer (felt like there may have been damage to the wheel axel) and not good for a long distance move. Our mattress in the back was ruined due to the rain. Even though we clsoed and secured the door, we believe the rain came through somehow and ruined the mattress (the last thing on the truck). We had to purchase a new matress at our destination.
Andrew KAlways use RS Equipment for my uhaul rentals - the best in cargo vans and customer service!!!
Penny R