Customer did not leave a comment.Chandra H.
Customer Reviews for Rabbit Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My original pickup location was Prattville AL which is 80 miles from the location. I checked out the equipment online but still had to do at location. There was limited internet at location and it took about an hour for documents to load etc. The man was friendly which was the only positive. The location is on a dirt road. You should not send people from out of town to this location. My worst pickup experience and I've had a lot being military.Joshua T.
Drop off site was in the middle of nowhere. Never saw a human, and no instructions on what to do.Wendi H.
Nothing , He did a nice job in helping me return the trailer.jason W.
First of all the communication between Customer Service Agents, Uhaul Vendors, and Customers should be solid. Should be legit!!I I originally had a pickup scheduled for 10:30 AM on August 26,2021 at CMoes, in Beatrice, AL. I was there to pick up the UHAul and was unsucessful with completing this transaction there. The process of trying to get the truck key manually was Horrible. I contacted customer service to notify of this issue . I was Left hanging by Uhaul customer service from 10:30 am -3:30 pm. Finally a Nice lady from the dispatch department advised me of available truck rentals at Rabbit Auto Sales in Evergreen, AL. I called Rabbits Auto Sales and was immediately greeted with excellence, professinalism, and a resolution. The owner of Rabbit Auto Sales went above and beyond to make sure I received a Uhaul. I will be going back to Rabbit Auto Sales in the future for all other Uhaul Rental Needs. I will also refer my Family and Friends to Rabbit Auto Sales. They got the Job done.Garrett S.
Customer did not leave a comment.JASSMINE R.
Equipment got a flat and they left us sitting on the edge of a very busy Hwy for almost 2 hours. We were in Lexington KY and it seems in a town that big, that service would have been sooner. Very disappointed.MICHAEL L.
Customer did not leave a comment.Regina G.
This was a scene from "Deliverance". Backwoods, dirt road, dope house. The contact, wouldn't answer the phone, nor was near the pickup location, after being advised of the reservation being made. Waited over an hour for him. When he finally arrived, he was at his best somewhat courteous. Very obvious the U-Haul rentals is not his primary business concern.Robert C.
Customer did not leave a comment.Maureen D.