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Customer Reviews for Racen Preowned Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the interior of the back of the uhaul is clean. Also make sure that there are no extra fees or taxes after already preparing for your trip.
austin mSite was fine. Only truck available anywhere around was a 26' truck. It did not fit in where I needed it too as it was too long, had to walk twice as far to load so did not get moving done because it burned through time and energy faster. The length was not a comfortable ride on the road, it felt like riding a mechanical bull in a bar with the length and it ended up dislodging all my items several times even when secured. In short, need to make sure more options are on hand. Closest place that had one was about 54 miles away.
CHRISTOPHER BGreat service! This Army/Marine veteran was SUPER ! U--Hal Inc. should be VERY happy to have folks like you have at Racen Preowned Auto! He hooked up the chains for me...perfectly. He lifted the tongue on the trailer all by himself. AMAZING SERVICE! GREAT EXPERIENCE!
FRANK CHe was very helpful and knowledgeable on a holiday weekend at that many thanks!
RANDY CCommunicate the online reservation and contract information to the Pickup Location. Jack at Racen Preowned Auto was wonderful but had to make a couple phone calls to get the information he needed to complete the rental process.
April MHave working vehicles without check engine lights and that don't overheat
Timothy FNothing I can think of
ED SGreat customer service
Phillip SBrought the truck back and voiced concerns with this truck. The headlights were dim, the speedometer was not accurate and I had belongings that were wet. Was told the units were “water repellant not water proof” How can a company sell cardboard boxes and state they are better than plastic totes when having water in the unit ruining contents
EDWARD MVery good.
George BThere was no place to park the vehicle
Edward MWas rude and charged over 12dollars for gas when truck was filled up before taking it back exactly where needle was when we took .Online said 65.45 due when pickup he charged 84. I told him what it said online He rudely said I don't know what it said online . If I had the time I would have went somewhere else, not a pleasant experience.
valerie vLot to small
Brittany KVery professional
marc cI used the online check in option for return of the rental and received on receipt or confirmation that he equipment was checked back in.
Barry BSteve is first class. Clean professional well maintained lot. I have rented U-Hauls from him a couple of times. And will do so in the future as the need arises
Jeff JGetting into a U-Haul truck: The step-up seems created for tall agile folks. It is hard for folks with arthritic knees (bad knees) to access the cab. Having a small laddered platform to insure older drivers can get into the cab would be very helpful. Additionally, having the self-return procedure online is probably good for tech savvy folks, but not so much for folks who are not tech savvy. I found that the timeframe given to complete all the tasks (photos, etc.) was not enough. Time inevitably expired before required tasks were completed, which meant restarting /redoing the process. And, after all the work, uploading photos was not successful, which meant the pictures were taken, but could not be submitted online. However, all in all, it was great having the convenience of having U-Haul in town and it was a godsend for transporting the goods where they needed to go! Despite some setbacks, the experience and convenience was more than worth it! Your staff person was helpful with the retun process the next day. It was good having a person to explain what happened during the self-return process.
jennifer hThe dealer charged me insurance even though online I put no insurance. He never asked me about it, just did it
Doug HNothing great service
rex sNeeds new wipers
ERIC BGreat customer service!
Patricia DNothing
RAYMOND BI was well pleased…will use this location again
Carol WIt was easy to reserve the truck, and the truck was ready when I went to pick it up. The billing and charge to my credit card was easy to understand, and was what I expected it to be, when we returned the truck. I appreciated working with this U-Haul distributor in my hometown very much, and am grateful they're available in our area.
CONNIE RQuick and easy return
Evan SGreat and easy to work with.
Anna CI received good service and was treated well. Can't ask for more.
John BVery friendly. Went above and beyond to make sure I understood everything. And if there was anything else I needed. I wish everywhere I did buisness was as good as it was here at RACEN PRE-OWNED.
WILLIAM PThe man running this lot was rude and very disrespectful he didn’t want us to rent the trailer we needed I believe for his own personal reasons I paid good money to rent it and he just wanted to give us a head time
Ricky BN/A
Damon SAlready told you above
cheri MA little more animation & cheerfulness would be an addition.
Mark BAbsolutely nothing needs to be change. The gentleman was excellent and went above and beyond for anything I asked or concerns I had
THOMASROSS OThe gentleman that helped us out was very personable and helpful
Heather WUpon arrival to check in and pick up my rental truck I was refused help and service. The guy told me I had to use the app or call the 800 number because he was closing soon and wasn’t going to help me. The cell service wasn’t good so I had a lot of trouble with the app and even when I couldn’t process the rental, it was still before closing and he again flat out refused to help me. Worst customer service ever! I was completely appalled by his behavior as I’ve never been turned away or refused service during operating hours. I will never use this location and again and shared this with everyone I know so they do not have to go through the same experience.
Liana BThe 10 ft U-Haul truck with the car transport I can honestly say that the U-Haul truck did not want to pull very well with my Rav 4 being on the car transport. It did not want to take the hills very well so I think you might want to make sure how much a vehicle weighs that is being pending on the transport.
Tabetha HI had ordered added equipment/supplies to help in my move. I called ahead to request it loaded in the truck, since I knew they'd be closed during the holiday weekend. It wasn't done. I worked with UHaul CS and the destination terminal to make it right.
Melissa HDrop off was simple.
Elizabeth GHe was very rude and short with us. Will never go back there again. The only reason I didn't walk out without the rental is because it was for my daughter.
KIMBERLY GExcellent service!
James HAll went well
Andrew H