Customer Reviews for Sonal LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Will never go back.

Rating:

1.0

Try to charge for a late drop off when I returned a day early. No help to unhook. Read the reviews This location should be closed by U Haul.

Rating:

5.0

U-Haul called the day I dropped truck and said they had to move the truck to another location because there were “1 to many” trucks at that location. Weird.

Rating:

5.0

N/A

Rating:

3.0

Before picking up, my equipment was informed that the person renting the equipment to me should hook up the trailer, but they did not hook up the trailer

Rating:

5.0

Lots of room, easy return

Rating:

5.0

Easy drop off. excellent location with easy access from highway & it is clean & welcoming. They are very helpful.

Rating:

5.0

So easy to get in and out. I missed the exit looking for Ramada Inn on the southbound sign but GPS took me there. Should have had GPS on first

Rating:

5.0

Very easy access, lots of room

Rating:

5.0

No issues getting into the parking lot. Very helpful, he greeted me and thanked me great service! ⭐️⭐️⭐️⭐️⭐️ at this location as well

Rating:

3.0

I didn't see any signs out front as to where to drop the key. I ended up going to the front desk of the hotel, which was the right choice. The woman behind the counter was very friendly. My only complaint is that I didn't see any signs telling me where to drop the key.

Rating:

5.0

Everything was easy and quick. Thank you guys!! 😎👍🏻

Rating:

1.0

Bad service,management bad.

Rating:

1.0

Indian Motel Scum. Uhaul should evaluate who they do business with. Piss me off. You did an excellent job

Rating:

5.0

Excellent location with easy in-out from major intersection. Clean location with lots of parking spots & associate was very helpful. He was trying to help to find the right rental for my next move.

Rating:

5.0

Associate was very helpful & knowledgeable. Very convenience location with easy excess from both main intersections I-77 & I-81. Clean location & easy parking. I highly recommend this location for your rental.

Rating:

3.0

The drop off was a location behind a hotel. No signage and it was a parking lot. No attendant or office. Really didn't know where to go to leave the trailer so I left it by the other trailers on the property. and hoped for the best. I will be renting a large truck for the move to Texas from Virginia. I know the drop-off there will be easy and accessible.

Rating:

1.0

The personnel behind the counter at this hotel are not trained in Uhaul. We were specifically told only the owner deals with Uhaul and to park it behind the building and it would get checked in when he was around next. I was then called twice the following day about it being late when it had been sitting at the location for 24 hrs. It still took 6 more hours before it was checked in and I received receipt.

Rating:

3.0

I left the truck and key before 8 am. Then later I was charged for an extra mile. I was not sure of, or understood the change.

Rating:

1.0

Miserable experience person to rent a truck wasn’t there for 35 minutes and then system will not let anyone release a truck for another 30+ minutes. Absolutely terrible

Rating:

5.0

Wonderful service & great location

Rating:

5.0

Excellent location & attendant is very helpful.

Rating:

5.0

Very convenience location & friendly staff.

Rating:

4.0

When there are more than one customer the process is very slow. He needs more help to cover the desk and inspections.

Rating:

5.0

Excellent customer service & nice location. We definitely use this location for future rental need.

Rating:

5.0

The truck is dangerous. Brakes pull to right. Left front tire bald on outside. It leaks water in cargo area. Spent $7,000.00 with uhaul bringing our stuff to Virginia into storage. Rented this an boxes got wet. Dangerous on wet road. Returned 9am the day before due back and since I returned 1 hour after original pickup time of 8am was charged for the extra day. Don't tell me I could have returned it for another one. MY TIMING WAS CRITICAL TO ACCOMPLISH WHAT TURNED OUT TO BE HALF OF WHAT I WANTED TO USE THE TRUCK FO. Really insulted I was rented such a piece of junk. Tom

Rating:

4.0

The app to drop off the truck was not user friendly.

Rating:

1.0

The drop off location was a motel, and the proprietor did not properly check in the U-Haul equipment that I returned, nor did he properly check in the equipment that I brought to Wytheville, Va as part of U-Haul’s “Equipment Relocation Program”. As a result, I literally had to go find the truck and tow dolly myself (2 days later) to insure they were properly checked in. Further, I still haven’t been reimbursed for participating in U-Haul’s “Equipment Relocation Program”; therefore, I have contacted the Better Business Bureau in my area to file a complaint. Hopefully, I’ll never have to use U-Haul again.

Rating:

1.0

The place was hotel and was ceiling was falling down

Rating:

3.0

The only issue that we had was the picture of the key box was not accurate. So we had trouble locating the key for our rental.

Rating:

1.0

We have use Uhaul for several times. However this was the worst we have ever experienced. This location needs to be closed.

Rating:

3.0

Not helpful at all. First rental trailer was too small and refused to cancel first reservation to upgrade

Rating:

4.0

Parking area needs additional gravel for inclement weather pick-ups. Otherwise excellent location and service and staff. Manager on duty was very attentive and helpful.

Rating:

1.0

They scanned me out of my deposit I never got any paperwork to verify the mileage I never signed anything I want my money

Rating:

5.0

Signs to let customers know to go to the front desk at Ramanda for the uhauls.

Rating:

5.0

they are knowledgeable & very helpful people. Place is neat & clean with very nice location. we recommend this place for your rental needs.

Rating:

5.0

Convenient location with wonderful customer service. Very helpful people. Clean location. We recommend this location for U-Haul rental needs. Great experience.

Rating:

5.0

Very helpful people. Clean & very convenient location. We highly recommend this location.

Rating:

5.0

It is very good location with easy lots of parking spaces. premise is neat & clean & associate is very helpful. we highly recommend this location for to rent or drop off your U-Haul equipment.

Rating:

5.0

Excellent customer service. Guy at the desk is very helpful. He was giving all possible best options for my rental. location is very good. Easy excess from both intersection I-81 & I-77. Location was also neat & clean & specious. I highly recommend this Ramada location for your rental.

Rating:

5.0

Very helpful. Location is very good, clean & easy in out from the interstate.

Rating:

5.0

Everything was great, now the back of the truck was super dirty but other than that it was great.

Rating:

1.0

Check out the owners before giving them a franchise. Have someone who can speak English

Rating:

2.0

The clerk is unfriendly and unorganized. The time it takes to checkout is way to long.

Rating:

1.0

Jeff was the only person within the organization that was professional and helpful and understood the issue I believe that I went through however I still paid the price That Allen Gulf charged me and it was much higher than my reservation rate and I'm still very angry about that I was on a strict budget because I'm injured and out of work and that was a headache to try to rectify over the phone and if you're just let one thing after another. I returned the vehicle one day late because of The drop off location didn't have any signs and we weren't sure whether to drop it off at that place or at the storage Unit close by lending Confusion. 20 years ago when I moved to the Virginia's u-haul was easy breezy and again I feel as if I was taking advantage of by the cancelation of the reservation and making a new reservation that was much higher in money

Rating:

3.0

Answer phone to confirm someone will be there to accept return. Provide clear information and confirmation of return. When I returned my truck there was no one from uhaul present. The person who assisted me was helpful but unable to provide any information/answer my questions.

Rating:

5.0

Sam was amazing - extremely helpful and kind!

Rating:

2.0

The gas tank was at 1/2 tank, just as I received it but I was still charged a $15 gas fee....money hungry fiends. I should have MADE the guy leave the hotel and walk with me to "inspect" the vehicle together instead of trusting that he/the company wouldn't cheat me. Shameful.

Rating:

1.0

Took almost an hour to check out. Told me to hook up large trailer myself. Couldn’t do it because way too heavy. Finally came with jack to assist in connecting to my vehicle. When returned no one there to check me back in. No help in disconnecting trailer. Still haven’t gotten final bill and receipt for payment three days later. Other UHAUL dealers in area were excellent in previous transactions. Will never use this one again and will see to it that anyone I know doesn’t either.

Rating:

1.0

What you can improve for me, your current and up until now, a REPEAT customer, is to refund to me the sum of $55! Overcharge on the rental truck and the ridiculous “cleaning fee”! I refuse to pay for SOMEONE ELSE to have a clean truck when the one I had to accept was disgusting! I documented it when I picked it up! It is wrong to make me pay for that! Seriously wrong! I believe I’ll be looking elsewhere for a truck. I am moving my MIL’s household in a few weeks. 🤷‍♀️

Rating:

1.0

This is the 4th return to this location (I parked on level ground just as before with 5/8 of a tank and 250+ miles estimated range after I refueled before turn in). The person that I turned in to today drove the truck away and 5 minutes later showed me a picture of the gas gauge that showed less than 5/8, less than 240 miles estimated range, and said I owed $14 for additional fuel). I have NO idea whether he took a picture of the truck that I returned or parked on a grade that changed the fuel reading but I will dispute the charge). Also, I am ALWAYS overcharged for miles; my allowance for 155 miles is what I am charged for but I only use 131 miles or LESS. I will dispute the $14 charge.

Rating:

1.0

Choose another service location. The desk person was not avail to service us when arrived. we waited about 45 min for him to show up; when he showed up he was rude and acted like he was doing us a favor to service us. When truck returned, again he was not avail and had to wait 45 min for him to show up. Again he was rude and charged a $25 "cleaning fee" bec the blankets were not folded! U-Haul refunded our money.

Rating:

5.0

Update your Software with all available drop off locations Train 1 877 864 826 to be patient and respectfull. The customer seems to have a Problem. Help him

Rating:

1.0

Make sure the load area has at least has been swept out. When renting a hand truck/ dolly , make sure it is in the truck.

Rating:

3.0

Give them a clean truck. I was charged a cleaning fee, yet I reported dirt and animal hair, took pictures for the check in questions.