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Dale B
Customer Reviews for Rana's Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was horrible but not due to this location. It was due to the uhaul reservation app. I went to pick up my trailer at another location and it had already been rented out!!!!had to spend time trying to find a other place and drove out of my way to get it here.
melissa BThe pickup experience was the worst I have ever experienced, I reserved a 26 ft truck weeks before I needed it, the day before pickup, I get an email stating my 20 ft truck is ready for pickup. The day of pickup, the website and app would not work, I called uhaul and was on the phone for 3 hours with a super lady that walked me thru the checkout and corrected any flaws on the way. However, the keys for the 20 ft truck were not in any of the lock boxes and I ended up with a 15 ft truck to move a 4 bedroom home in 1 day. After drop off, Eatonton, GA area manager Alvin Hayes saw the situation and at least made it acceptable.
William SThe person in charge of the U-Haul rental's was not present at the time I picked up the equipment or when I returned it. The staff working at the Travel Center assisted me but was unclear on what needed to be done to complete the rental but did make an effort. Even though I returned the trailer on time I was charged an additional day of rental. If this location is going to continue renting equipment they need to ensure staff is present during operational hours.
Robert BThe people at the service center were friendly and somewhat efficient, but none of the cargo trailers had tongue jacks and you are completely on your own hooking up the trailer. There were no wheel chocks for the trailer tires. I had to use my own truck jack to jack up the tongue and ask for help from a trucker getting gas to get the the tongue actually on the hitch ball. I had a 6 x 12 cargo trailer which was too heavy to lift by myself. One of the fenders was damaged and close to scraping the tire. Two of the tires were new, but the other two were pretty worn. I would not recommend this location for the reason stated above. Next time I will drive to Macon to a full service U-Haul location.
Jay OThe people are very professional and friendly.
Manuel Mtrailer was damaged .had to take a smaller inclosed trailer and had to leave stuff behind. drop off was at different location and was 20 more miles further away. need to reserved one next month and would like a discount.
john bGood morning everyone, regarding the delivery, yes it was ready but regarding the operation of the lights, they worked at the time of pick up, yes it was working but on the road at night it had a false short circuit which can be resolved, I suggest you replace the cable before to rent this trailer again. In general everything else was excellent
Ernesto GDirty trailer, tongue messed up, trouble checking out - went back and forth with the store and customer service - would like a refun
Gerald GI had to wait since only one person could do the transaction. The young lady was nice. The open trailer had not been swept out. We had to go and hook up the trailer with no instruction or supervision (we have done this before so not a big deal for us). We did a safety check before the rep came out to look. She did not verify any safety checks, she just took pictures and sent us on our way.
Patrick MOverall a easy pick up and the attendant was very efficient. The trailer assigned had a damaged hitch that would not lock. It had not been checked out in advance. I was told to select another trailer and she edited my contract and we were non our way.
Greg GPlease shut down Daniel’s Auto Repair as a U-Haul location in Eatonton and reroute all vehicles to Rana’s. For one, it’s staffed 24/7. Two, it’s clean. The Daniel’s location is dirty the lock box is full of bugs and not accessible. I wasn’t able to get the vehicle I need and had 45 mins of my time wasted before being rerouted to this location.
Lauren MReservation was not set had to wait way to long for customer service to fix everything horrible experience
Jay HNa
ROBERT Kno communication in this company cancelled our reservation did not know a truck was back on the lot back left tire low in air
Robert CNO ISSUES
Linda LOvercharged us for rental and charged us for gas incorrectly. When we received our bill, we went back to get his corrected and we were told because the bill was finalized, there was nothing they could do we would have to call U-Haul Customer Service. We called three times to let them know we would be returning the rental late and we were told by Tracy that we had until 3:00 pm to return the truck at no charge. We were charged $40.00 for an additional day and $60.00 for gas because the cashier put the fuel level at 1/8 tank but we have a picture showing it was 1/4 tank which is where it was when we rented the truck. We called customer service and the Agent "Marietta" put in a claim and said we would have to wait for "Alvin" the Area Manager to call us back to fix this issue.
Mark HVery helpful
Scott STerrible return process. Painfully slow.
Barry MWe used the 24/7 drop off and everything went smoothly.
Mark Heasy return
Jonathan DOnly one thing. Clean the steering wheel.
Jerry SThe employee was nice however did not personally check my mileage. Luckily I took a photo of the odometer, with date stamp, because I’ve now been charged 100 miles over what I used!! I turned the truck in before 5pm July 2nd when it wasn’t due until 10 am July 3rd. I submitted a claim and am still waiting for U-Haul to credit me $100
Jill MI got charged for extra miles somehow. Unless I was moving to the travel center I don’t see how I could have used fewer miles. I’m going to do all I can not to use uhaul again.
Thomas BHere’s the rub. I had a different location for drop off in my contract. When I went to return the truck, we were told that UHaul cancelled his location 3 days earlier. And uHaul then gave us the different location at Sara Lee that was MUCH FURTHER AWAY. Took us an extra hour. Never would’ve rented from UHaul if we had known we had to drop off at Sara Lee because that was totally inconvenient. UHaul should not bait and switch on drop off locations.
Darryl LNice attention easy rent
Curtis RClean and nice people
Curtis RRena's Travel Center personnel was great. However, the equipment was not well maintained. My initial truck had an exhaust problem and the second one had a check engine light. The whole time i was wondering if i could reach my destination. NERVOUS THE WHOLE TIME
Quinnsander PDropped off equipment a day early, why no refund for time not used?
Daniel CI'd recommend this place only if you need a bigger truck because they have plenty. Otherwise, go elsewhere. Truck was full of dried mud. I paid for 24 blanket pads and they only had 11, and 2 of those were wet.
Lisa LReturning was easy and courteous
DAVID DVery helpful and accommodating.
Lena KAwful. Took n Me 40 minutes to have cashier at truck stop convenience store check me out! Never again. Awful
Jesse VThe uhaul SUCKED ass!!! It was so LOUD it woke the whole street! Not to mention I felt ROBBED when I had to pay because there’s no way I drove over 100 miles when my house and the storage is 7 miles apart! And on top of that I was charged $115 for not replacing $20 worth of gas! I’ll carry my belongings on my back before I use Uhaul again!!
Shanta JUsed this place before. Happy both times.
William KOnline Reservation System is horrible for customer and independent dealers.
Ken CThe fuel in the truck was almost on "empty". It should be at least half full when rented out.
Chad SConvenient location for pick up. Staff was very friendly. Had a little problem with Wi-Fi connectivity in the store completing the pick up which added a little more time, but was not a big deal.
Michael SThey were not knowledgeable about UHAUL and their solution was to cancel my truck when the one reserved had a padlock on the back. It took a total of two hours including a 20 min drive away and back to finally get a truck and then that process took forever.
Kristin GI will never rent from U-Haul again nor will I suggest it to anyone I know. Ended up getting charged 300 and had no idea why. The girl never gave me a copy of the contract and signed my name on the phone while she was doing the contract. I will rent from Penske or Home Depot anytime I need a truck for anything. No hidden fees and I get told everything up front. No surprise fees taking out of my account. Worst experience ever!!!!
Tabatha SThe 10' truck was relatively new but did have a few dents, scratches, and a crack in the windshield when I picked it up. That didn't effect my moving experience in the least but there was some confusion when I returned the truck that had to be cleared up regarding the timing of the damages. It all worked out and I would rent from this location again!
Shauna vStaff ,(Blanca),at pickup location failed to put in correct drop off location. Pickup location was Rama Center Eatonton Ga When attempting to drop off I realized that Blanca had entered the pickup location as the drop off location ;instead of a location on highway 78 Snellville Ga..The persons at the attempted drop off were very unhelpful. Stated they could do nothing. Also stated that I needed to call U-hall 800 #.. Further stated that they had no room on their lot to receive the unit although there appeared to be approximately twenty empty spaces. Staff justified it by stating they had that many units scheduled to come in . Again stated they could do nothing . I had to call U-hall. Upon making the call I was placed on a recall list with an approximate 55 to. 65 min wait time. I then called the pickup location for help. Pickup location said they could do nothing that it was not their fault. I asked what time they closed as I would need to drive the two hours back to Eatonton to return the unit. Upon returning the unit to the Rana location I was told that they would submit the paperwork on line and I would receive an email stating the unit had been returned. It is now Thursday, July 28,at 8:42 am. The unit was returned Wednesday, July 27 at 5:40 pm. I have yet to receive an email with confirmation of unit return. In addition I did receive a return call from the 800#. However it was a pre-recorded options call approximately 90 mins after initial 800# call. Left another message. Have yet to receive a call from an actual person. In my opinion U-haul appears to have no standard operating procedures. That is of course unless the procedure is to pass the customer around. Don’t assume any accountability and please don’t stop talking to the two or three employees standing around to actually help the customer. Just tell the customer to call the 800# so that they call be put on a list for a callback in a hour or so by a non human.
Harold RVery helpful staff. No problem whatsoever!
Bill KI had to drive an extra 70 miles from where I picked up the truck to get the trailer and back. Stopping at two locations to find it. At 10 MPG that is 7 Gallons of gas at $5 is an extra $35 you cost me and three hours I did not have to lose also.Then I was charged $110 more for the trailer since it was not rented along with a truck, even though I was driving the rented truck to pick it up. I then had to it by myself without any help or anyone showing me what to do to hook it up myself. Have you ever backed a truck up blindly to hook a trailer up to it? it isn't easy for someone who does it all the time, let alone someone who doesn't! I deserve some compensation for the dreadful experience!
KEVIN ENeeds a little more signage
Calvin BSystem was slow.
Amy BMom and son team were helpful and courteous. But the location offers little support for uhaul equipment set up. It's not a full service location.
David SKeep the 2 guys at this location. They know ,care what they are doing.
Cody SEverything was great!
Lisa M