Customer Reviews for Ranch Road Storage
(U-Haul Neighborhood Dealer)

220 reviews

1900 Old Ranch Rd 12   San Marcos, TX 78666

(512) 396-7017

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(512) 396-7017

1900 Old Ranch Rd 12
San Marcos, TX 78666

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

checking in online is misleading - you have to do the same thing when you arrive for pickup, so really, checking in online makes the process longer as far as time goes.

Brian D. 
Rating:
1.0

Not this locations fault but we were unable to pick up our truck we had reserved a week in advanced. We were notified at the last second our reservation had changed to another location on the opposite side of town. When we arrived at the second location after hours there were no instructions how to pick up our truck. We called the 1800 number and waited for over 40 mins and no one ever answered. Poor poor customer service. So we cancelled our reservations.

Sarah B. 
Rating:
3.0

Uhaul office was closed when I arrived to pick up my reservation. sign on the door said working out back in storage units. I called the Uhaul number on the sign and was on hold indefinitely. the Manager finally came back to the office and assigned my trailer to me. I waited along with another Uhaul customer about 45 minutes.

WILLIAM M. 
Rating:
4.0

Customer service sucked. I rented this truck to be picked up in Kyle. I got moved to San Marcos and was not informed. I would have rather picked up a truck in Austin and not have been moved 20 minutes further south increasing our mileage. Also I accidentally clicked on cleaning and couldn't remove it so I've been charged for cleaning and extra miles that should've happened. I'm incredibly upset with this rental!

Gonzalo H. 
Rating:
5.0

Customer did not leave a comment.

CAROL B. 
Rating:
4.0

Customer did not leave a comment.

Cassie C. 
Rating:
2.0

we had to wait over an hour to get the uhaul. We could not get into the gate and there was no one answering the phones. Returning was the same thing except we only had to wait 30 min

DALLAS H. 
Rating:
5.0

Continue as usual. Great job.

Ray C. 
Rating:
5.0

na

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Elesia H. 
Rating:
5.0

I started to request moving help. After seeing total cost canceled that request before putting in my debit card. I was later debited for moving help which i never gave approval for. There is a flaw in your program that allowed a third party to access my debit card information. I am fighting it through my bank

WILLIAM R. 
Rating:
5.0

Being able to check Online availability of equipment

CLAYTON K. 
Rating:
5.0

The person working there was polite, helpful, and knowledgeable. Great experience, great trailer.

Gary S. 
Rating:
4.0

The only thing that I was upset about is that we had discussed a time we would be there to pick up (we had a 2 1/2 hour drive) and when we got there they were Closed and we had to wait 1 hour outside in cold temperatures. The worker who helped us was very Friendly and Helpful though.

dora C. 
Rating:
3.0

Offer an alternative option, which takes into account that inclement weather may interfere with mobile or online ONLY—requirement, for truck and equipment turn in at drop-off locations; after normal business hours. When contractual deadline date and time falls on turn- in location's close of business day.

michael C. 
Rating:
5.0

Owner was extremely helpful and efficient.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Excellent customer service..

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Staff member was very friendly and helpful!

Stephen G. 
Rating:
5.0

none at this time

Martin G. 
Rating:
5.0

Excellent service, thanks

Philip M. 
Rating:
5.0

Justin was outstanding in helping me change my drop-off location to his location. My original drop-off was 9595 Ranch RD 12, Wimberley, TX. When I tried to contact them, their telephone number did not ring (please try it: (512) 392-1808). Also they are hard to find, and don't show up until late morning. Not impressed.

Linda W. 
Rating:
5.0

The staff at this location are excellent and were incredibly helpful as we rented a truck for a pre-move to our new home. I can't say enough about they provided helpful advice and information. I would recommend this location to anyone in San Marcos or the surrounding area in need of rental assistance! Dann Brown San Marcos, TX

DANIEL ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

BILLY V. 
Rating:
5.0

Customer did not leave a comment.

Al G. 
Rating:
5.0

Customer did not leave a comment.

Davis J. 
Rating:
5.0

At this location? Nothing that I can think of now. They were very helpful, courteous and professional. Unlike the other location where I was gonna go to at first. Thank you for your help at the last minute.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle G. 
Rating:
5.0

The customer service was excellent. I really appreciate doing business with people who have trained and polite staff. Very positive experience I'll be back to this location next time I need a U-Haul

margaret D. 
Rating:
5.0

Customer did not leave a comment.

Monroe P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT RAY G. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

It was closed during the middle of the day on Saturday! Drop off instructions were terrible and complex.

MICHAEL SCOTT T. 
Rating:
3.0

The equipment was fine. I did not appreciate having to drive 45 each way to pickup the rental equipment, I was notified the day before of getting screwed by U-Haul that I had to drive to another city. I have a hard time believing that all of Austin TX, the 11th largest city in the US did not have the equipment I reserved. Drop off same situation, there were 2 U-Hauls within 10 minutes of me, I got to drive 30 minutes to drop off, not convenient for me.

loren S. 
Rating:
5.0

I had to return the truck after hours and it kept saying I was not sharing my location on safari but I was, so it would not let me return the truck. It took 15 min until I used google chrome instead and it worked.... Need to improve the mobile drop off and pick up.

Erica H. 
Rating:
5.0

Outstanding facility. Clean. Friendly. Helpful. I have used this location before and will continue to do so. Thanks.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

CINDY S. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Claude R. 
Rating:
1.0

Customer did not leave a comment.

Abigail S. 
Rating:
1.0

I won't use this place again, they charged me for leaving truck there overnight. I dropped it off two days before deadline and they should appreciated because another customer might need it so they charged me without me knowing it. It is not right.

James R. 
Rating:
2.0

I understand corona is affecting things. However, there was no one there (the office was closed during operating hours). I spent an hour in the summer heat with poor internet connection trying to drop off the vehicle. I did not know where I was supposed to park or anything else other than some signs by the door telling me what to do. If I had any worse connection out there (sprint/t-mobile was my carrier) I would not have been able to drop off the truck. You can still have at least one person there to help customers while fitting COVID safety measures. That's my main complaint. Not everyone has or can successfully use their phone to drop off. Real in person employees should always be an option during operation hours.

Isaac H. 
Rating:
5.0

Customer did not leave a comment.

NORMA C. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
4.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

The young man in the office is most helpful. I am in my 70ties and he offered to load the dolly into my SUV and unload when I returned. Always appreciate a helping hand.

Dolores B. 
Rating:
4.0

The uhaul telephone line was completely down and I couldn't reach anyone for 2 days. That was problematic.

Jordan W. 
Rating:
5.0

Great customer service...thank you Justin👍

ROBERT A. 
Rating:
2.0

We left our trailer hitch at home. This place could not provide a rental! As a result, we had to purchase one. We are $37 poorer and now have two hitches! Not happy.

David P. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

VALENTINO P. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Very easy to return truck after hours via mobile apps.

Russell A. 
Rating:
5.0

Customer did not leave a comment.

Russ G. 
Rating:
5.0

Justin was very helpful. Office was maintaining safe practices related to the pandemic. The whole facility is clean and orderly. The van I needed was clean, full of gas, and waiting when I arrived. No problems with the equipment. Check-in was quick and easy when I returned the van. I've been to several U-Haul facilities over the years and this is the neatest and most professional.

CYNTHIA H. 
Rating:
5.0

I just dropped it off, but it was simple.

Brett M. 
Rating:
5.0

Customer did not leave a comment.

farrel R. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Make certain if someone schedules ahead of time the item they need is there and ready to go.

Sherry M. 
Rating:
5.0

Gentleman in the sales office was professional, courteous and knowledgeable.

Dolores B. 
Rating:
3.0

Customer did not leave a comment.

Anne-Marie M. 
Rating:
4.0

Unhappy with their policy of scanning a customer's driver's license into their computer/database. I had already given them the number...there is no need for them to have a copy of the license itself. I consider this an unnecessary security risk of my personal information.

NANCY H. 
Rating:
5.0

Customer did not leave a comment.

Holly G. 
Rating:
5.0

Customer did not leave a comment.

Holly G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH ANNE H. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA N. 
Rating:
5.0

Customer did not leave a comment.

AART M. 
Rating:
4.0

the inside was kind of dirty, could have been wiped down a little better, especially during a pandemic

Jennifer C. 
Rating:
5.0

A day before pickup I got a call advising the truck wasn't available at my selected location, I would need to go to to another and very less convenient site. Even though the mgr at my site said it would be there-just the day before. I called the mgr at my site and he said he would look into this. 2 hours later he said the regl mgr drove the truck to my requested site. Seems there is a communication problem at uhaul that caused me alot of time and effort to correct.

Terry A. 
Rating:
5.0

This was by far the best U-Haul experience that I have ever had!! We will definitely use this location when the need arises!

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Shannon A. 
Rating:
5.0

Customer did not leave a comment.

Bertha C. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

Riley B. 
Rating:
5.0

I had to return the truck after hours. The Ap was very hard to “get into to” maybe on the sign suggesting a particular web browser to use such as chrome or safari that you all know works best with your Ap would be helpful. It was very frustrating to say the least especially after a hard day of moving !

Susan B. 
Rating:
4.0

Don't send someone back to a website when you've already got them on the phone.

Cameron Z. 
Rating:
5.0

I cannot think of anything at this time. The gentleman behind the desk I believe his name was Preston did an excellent job. Thank you very much keep up the good work.

Randolph B. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
3.0

They did not have an adapter for the electrical part of the trailer. They did not even have a receptacle to test the trailer to see if it worked. We could not get the trailer lights to work so I had to upgrade to a more expensive purchase that I did not need and in the meantime I have been to charge double for my U-Haul services that I'm not happy with

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer services was awesome, really nice young men and very helpful. The rental was clean and we'll maintained no issue what so ever, and reasonable pricing, will definantly use uhaul again.

Sabrina W. 
Rating:
5.0

Customer did not leave a comment.

Treena H. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Sandy P. 
Rating:
3.0

when we asked what time we could bring the trailer back he said anytime. we took it back in less the 12 hours after renting it. this location failed to tell us that i would get charged a extra 20 dollars for after hours.if he would have i could of waited until in the morning i was trying to be helpful so they could have it ready for someone else. that is a con to get the extra 20.

Denise G. 
Rating:
5.0

Customer did not leave a comment.

Keenon R. 
Rating:
5.0

Customer did not leave a comment.

Ana C. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
No reviews have been submitted for this location.

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