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Hubert V
Customer Reviews for R&G Maytag
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer care !
Ronald LGreat Customer Service
MARK BPick up was great. The drop off was awful. I dropped off i 2200 Hiway 19 S, Bryson City, NC. Pick up advised me to take pictures of the vehicle. I did take pictures. The cab was dirty, which I had video of.. I was charged $107 dollars at drop off, because it was "dirty". We shared pictures and video, but the woman said I did not dispute on app. I checked in in person, I am not that tech savy. I did not receive dispute app. Thus woman just ripped me off, which , am sure she does to about everyone she thinks is moving in from a distance. However I live in the area. I moved my son and his wife home. She was hateful and arrogant, and I am sure she is damaging Uhaul's reputation.
Shirley REasy drop off, nice friendly staff
Philip HThe per mile fee is way to high.
kathleen GToo much to type. Customer service was bad.
Stacy WDealer asked for my business , when I called for the AT reservation she asked all the proper questions . I said okay thanks I'll call when I'm ready she said let's get you reversed now we can work with you if you need to change pick up date or time , I said I didn't have my credit card handy she said no problem just bring it with you when you come for the AT. upon my rental return I was pleased to watch and listen to her work with another customer on reservation set up . Center trainer material!!
Malvin SMaybe have a guest Wi-Fi available to use the app. I could not use the app because signal is bad in Bryson City. If there was a guest Wi-Fi available in could make for an easier connection and a better experience.
GEORGE HKeep up the good work
MARILYN DHave more locations available. But in all honesty overall it was a great service, I even need to extend my time with it all I had to do was call and say exactly that easy.
Reginald RI dropped off my truck after sweeping it out and when I returned home, I saw they charged me $25 for a cleaning fee. This is BS. The truck was clean. I would not recommend using this drop off location to anyone.
Richard SVery helpful and friendly service.
DAVID PThe location where I first tried to drop off the tow dolly, Nations Body Shop in Sylva, NC would not take the trailer and were not any help in helping me find an alternate location.
bill dThey were amazing very nice
Chris DVery nice and professional
jnt wGreat service!
Tamara RPeople there are very nice and helpful. I spoke with them before I dropped off the truck on Sunday when they were closed.
Timothy HFriendly and they know what they are doing!!! In and out….no big deal!! I drive out of my way to rent from them.
JENNY HThank you
Cathy GNothing…always a great experience.
JENNY HThe staff were great. The dropoff went perfectly. We are very pleased with our experience at both pickup and drop off.
anne sRemove Wilkesboro Meineke Care Care from your computer system which gave me that store as the contracted drop-off location. They told me they have not been a Uhaul dealer for 10 months. It cost me precious time in Friday evening traffic, paying a moving man, and then Uhaul billed me for those extra miles!
Robert BNothing to add.
John SNothing.
John SI can't think of anyway to improve your service, it was the most professional of any we have used so far.we are very impressed with our experence
Wanda PIf your system is not going to provide the closest place to return equipment then extra miles should be allotted. Otherwise you are scamming customers into incurring extra charges by having to drive extra miles to return equipment. Not acceptable.
Karen SNothing.
John SThere was no Uhaul dealer address on the contract just the city location and a phone number. I got to the city and it took 25 minutes on hold to find out where to drop the truck. I was also informed that there might be a $20.00 "late fee" since the location was not open on the weekend. I rented the truck for ONE day (Saturday) and returned it that day. How can it be "late"??? Again VERY frustrating...and Uhaul better not charge me the late fee since I was NOT late in returning the truck. Next time I will go with another company!
Bob Ieasy, clean, awesome, everyone i was in contact with in BrysonCity, NC and Chesapeake was very informative and friendly....
Randy SI know where we went it was 185 miles round trip they charged us 235 I think there was only3/4 of a tank of gas we put 70 dollars worth of gas in 5 miles from drop of they said there was only 5/8 I’m calling bullshit on that as well I think they might be pocketing some money for themselves and as it was after the fact a friend told me she had a similar problem happened at same place i went with budget in the past went to same place same miles 60 cheaper where do you think I’ll be going back to
teresa bKeep this location as it is the most convenient pick up or drop off location for me when I am in North Carolina.
Monte DBait & switch. Without my knowledge, printed contract for larger truck at higher price that required more gas. When I realized this and requested the truck size I reserved he told me I was wrong about the size I reserved. I showed him my reservation email as proof and he replied that my choices were to take it or cancel the contract. Refused to rent truck size I reserved saying he “keeps those local”. Also incorrectly indicated fuel level as 7/8 when it was 3/4.
Richard BEverything was so easy...maybe to 5 mins at most. Thanks
BIRCHEL FThe owner and Kellie both did awesome and really helped me out!
RACHEL BThe person who we picked up the rental from was very kind, friendly & awesome!
Mary GHire a trained employee They suck
David LI have always been a very Loyal customer of H-Haul. I was disappointed that I rented this truck to drive a total of 500+ miles and was charged $.79 a mile for being a round trip and one way is $.49 a mile! I tried getting the person at the rental agency to try to explain, but didn’t quite get a good answer. When I told the person at the rental place that I would be using Penske from now on he said “have fun with that “. Also I would really like to know if anybody ever reads these reviews. Get back with me. Dean..
RALPH HThe unit was not complete. The pin for keeping the ball release locked in the closed position was missing. I went to a hardware store, bought a bolt and installed it.
PHILIP DThe only issue when i call to u -haul to give me a close location to my deliver she give me 38 miles far from me destination ,its was an other u-haul very close to me and they also so have 26" I don't understand why she have to sent me that far
BAKARI DThe drop off process was really confusing. We scheduled to drop at bryson and they wanted us to drop somewhere else far away. We had to call, get transferred around, and almost beg to drop in Bryson. Not good, not easy.
THOMAS LVery helpfull
MARK K