Customer Reviews for Randall A Kelley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Randall A Kelley

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Krystal P. on

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Customer did not leave a comment.

Roburt C. on

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This location goes above & beyond for their customers. However, customer service thorough the online app, 1-800-go-uhaul, and live chat...not so much! They're petulant, indifferent, and rude.

Hanif A. on

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David H. on

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Very good

KIM D. on

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Everything went just as it should. No improvements needed.

Valerie W. on

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Carmen M. on

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Get a better connection for the internet/tablet ? :-D Great service, great prices , great customer care, all I’ll be back for sure :-D

Jill B. on

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Katherine B. on

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DONNA R. on

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Joseph R. on

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Charlotte B. on

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James S. on

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Donte C. on

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I cant think of anything our service was awesome Thank you

Winford W. on

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Clean the trucks before they are issued to the customer. I had to clean the inside cab and the storage area before I packed because it was so dirty.

Joseph R. on

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Tom J. on

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There are no issues with this location, and in fact, every face to face interaction I have had in your pick up and drop off locations has been positive. that is the reason for the "average" rating. this should not be seen as a negative. It was the "average", the norm for uhaul locations. HOWEVER, the "service" received form you phone support location is lacking. I attempted to rent this trailer in my home town... when I explained to the uhaul phone support person t the rental location she told me that I had to pick up the trailer was 30 miles away, and that to pick the trailer and return to that location added 120 miles of driving to my way (60 miles round trip each for pickup and drop off), her response, given in a flat monotone voice was "so do you want the trailer or not?". No attempt to resolve the problem, just a take it or leave it attitude. THAT interaction almost lost you a customer.

Roben C. on

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Robin C. on

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Dwaine W. on

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brad r. on

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Daniel F. on

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israel j. on

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lidia p. on

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Great service.

Cynthia C. on

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Shawn T. on

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Helen M. on

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Mark H. on

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I received the absolute best service at this location. My bank froze my card then my pigtail had an issue and the employee here was extremely patient, kind and went way out of her way to help me. Way over the top from any service I have received at any U-Haul location.

don r. on

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Very courteous and quickly processed my return.

Jason F. on

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David G. on

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