Customer Reviews for R&G Used Cars

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of R&G Used Cars

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Samuel M. on

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Customer did not leave a comment.

John M. on

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I felt sorry for this lady. I'm sure she was doing her best.....but the conditions were deplorable.

Jimmy S. on

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Totally sketchy place. No one works the location, no staff on site at all. there were hand written signs with three different phone numbers, none answered, received a call back from a FOURTH number, telling me to just pick up the trailer, never verified my identity or did any of the trailer check-in procedures like verifying existing damages. There is no pavement in this location, trailer was staged on a very wet plot of grass, if I didn't have 4-wheel drive would not have been able to get trailer out of yard or over curb. Avoid this location.

Robin P. on

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There was no one there to help with anything. Had to get someone who worked in a business in the area to help. Wasted 3 hours trying to load an autotransport even though I arranged for help the day before. Miscommunication and lack of actual people there to help made pickup a nightmare of an experience.

John C. on

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Customer did not leave a comment.

Richard T. on

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Nobody would answer my call when I tried to set up my ride share so when I got there, I couldn’t reach anyone and U-Haul customer service wasn’t helping me. The keys were in the glove box and it was unlocked so I assumed that was how we were supposed to use the ride share. I got it home and tried to call U-Haul the entire way but nobody would answer or I’d get redirected. Finally someone told me the regional dispatcher would call me to activate my contract but nobody ever called so I called them back and they stated I needed to take the U-Haul back and try again in the morning (which I had reserved this at least two weeks prior). I told them I wanted to speak to the manager and she said she was the manager. I said let me speak to whoever is in charge of you. She threatened to call the cops and report the U-Haul stolen prior to this. About 10 minutes later she got back on the phone and said her manager got it activated and it wasn’t my fault. Which is what I was trying to say when she threatened to report it stolen. Your ride share app doesn’t work and your customer service is horrible. I am sad because I used to love U-Haul but after this experience I will never ever use them again. I had also ordered a dolly and moving pads and was charged for them but never got them and didn’t get my money back. Overall the worst service I’ve had in a long time.

Kaylynn H. on

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This was not were I expected to pick up the uhaul at. The place was changed two days before pick up. I expected someone to be on site but check in was just a phone call letting me know the keys were in the dashboard. The bed of the truck had large piles of horse feces in it and stunk. There were chopsticks and food packets in the cab and the gas was barely above E.

mark b. on

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No one there at location. Ordered 3 dozen blankets and only 1 dozen was there. When turning in, again no one there, phoned and was told to take truck to another location. Very poor service. Would not recommend that location to ANYONE. Paid extra mileage to pick up more blankets and to turn it in.

FELICIA W. on

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I received a call from a young lady while I was enroute who wanted to verify that I was still picking up the tow dolley. She gave me a number to call once we we arrived. I called the number and proceeded to give another young lady my drivers license number, etc. There was music blasting in the background. She told me she would call me from another number so she could "enter my information". She called right back but the same music was being played in the background. NOT once did either woman I spoke with identify themselves or the company they represented. The two dolley we chose has a defective right side taillight. I took pictures and sent it to the link that was sent to me via text.

John M. on

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Joshua H. on

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