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Jose G
Customer Reviews for R&M Variety Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager got real smart with me. When I told him the floor was already dirty in the front of the truck when I had got the vehicle and he told me it wasn't and he was gonna charge me if I didn't clean it and I cleaned it. And then he said he's gonna charge me for the Dolly in the back of the uhaul, because it broke loose from this flimsy plastic they had on it and it broke. I purchased a big Dolly from them. So why would I need that little one? And they charge me for that as well. And he was being really rude with me and I asked him. Why are you so mean?
RHONDA GDirty small place.
Xinwei ZThey are claiming I stole a dolly and a furniture pad which was never included in the rental or the truck when picked up. I was suspicious nothing was in the truck as they are supposed to be zip tied to the inside but I paid it no mind. I WILL NEVER USE THIS U-HAUL SERVICE AGAIN THEY ARE TRYING TO GET OVER ON PEOPLE.
KaVaughn WWe returned the truck after the store was closed, then in a dark and empty parking lot, in not the greatest area, had to go to the UHaul app to take pictures of everything inside the cab. The app wasn't working correctly and I wasn't able to submit all of the photos, including the fuel gauge. The next day I had an extra charge on my card for $30, so I called UHaul to find out why. I was told that the picture I submitted showed the fuel to be almost on E, when in fact it was at 1/4. I asked the representative to send me the picture, and she took my email. As I was waiting the phone line went dead and I did not receive an email or call back, so I'm disputing the charge with my credit company. I will find any other option not to use UHaul ever again.
Nanci KOver charged me . I filled the tank and they took an extra $60 for fueling
vadel iOver charged me made me pay for a full tank of gas when I was given the truck with a quarter of a tank & that’s on top of the truck being dirty with the previous renters junk. 0/10 I don’t recommend.
DONOVAN LEverything is always good when I run a U-Haul
Melissa MPlease clean truck inside better.
Stephanie DCharged me for gas I went 8 miles and put in 3 gallons they charged me for 3 gallons and the tank wasn't full it was about 1/4.
Inga CYou can hold this site accountable to clean the equipment when it comes back filthy.
REGINALD BClean and sanitize the vehicles and equipment upon return from the customer
Bracee HTruck was very dirty. We had to sweep debris before loading. Movers we hired were great though.
Lisa Pbetter truck
Thomas YWas promised to have my receipt emailed to me, still waiting on it!
Gerald CThe app was difficult to maneuver thru, but this was my first time using app. Got thru the SELFIEs part, for PICKING UP MY TRUCK, then as I am proceeding thru to the next step, app BOOTS ME OUT THEN I MUST START AGAIN!! Getting kicked out, I wasn’t able to complete my PRE-PICKUP REQUIREMENTS on the app. Starting again, it’s now asking for contact info/passport#/copy of lease agreement/etc. in my opinion this info should have been requested AS SOON AS THE APP/WEBSITE OPENED, to speed up PICKUP PROCESS, which it DID NOT!! It took OVER 45 minutes to get thru app (with actual person from customer service on line with me (her name was Victoria)) before I could get my truck. GGGRRRR!! Also, as customer service representative (Victoria) mentioned, if you are late to pick up rental it will delay your PICK UP PROCESS thru the app…….NO WHERE ON SIGN UP PROCEDURES WAS THIS MENTIONED!! It should be at top and bottom of registration/confirmation screens! Not sure if App issue was because business where I picked up was closed (& maybe not having their wifi active) or if it was actual app issues, either way I wasn’t the only one there at pickup who was having App issues thus we all were on the phone with customer service. My opinion, bad business for U-Haul, with unreliability of using app, thus making renters go elsewhere since after/before hours issues are an issue. Frustrating process, because upon return…..NO ISSUES, since business was open.
Lisa FThe last time I'd rented from here was perfect. Nice, clean, newer vehicle. This time was a nightmare. The inside was filthy from sticky stuff all over the floor, a dirty back area, and what looked like a wad of spit on the inside of the windshield that I didn't go anywhere near. The vehicle that I'd rented this second time also only had the most basic radio possible that went out during my 3+hour drive each way.
Matthew MI was pleased with my experience renting a vehicle at R&M Variety Shop UHAUL. Keep up the good work!
EDWARD EDid not include dolly.
TYLER HPrompt and courteous service!
Gregory LGood job
Jonathan SWhen returning vehicle that is 26 foot have better parking for return.
Wendlye OThey said we used 100 miles which we did not. They never told me to check the miles when I got into the truck to make sure that what was on the paper was right. They were very rude about it and said there was nothing they could do. They said it was our fault. I will NEVER come to this location again. All they want is money. Poor customer service.
Heather LBecause I returned the truck with the same gas that I received the truck and u-haul charging me $18 for gas
Sauel AWas priced $40 at time of pickup. Nobody came out to help us to show us the correct trailer. Apparently the trailer i picked up was a different one... "it was the only one in the location i was told to pick up" i returned the trailer after use. And was told everything was good to go and my paperwork "original" was my receipt. I left and about an hour later i received an email receipt for $130. I called to inquire and nobody answered. I then went on the website to inquire and was told a ticket was opened and someone would contact me. I haven't heard anything. This is the absolute worst uhaul experience I've ever had. In my 15tears of using uhaul! 0% recommend not even as a last resort.
Jeremy HVery quick help. Recommended best tools n rental
ashish vHard to find with GPS. Brought us through alleys and parking lots that were not open to location
Nathaniel WMore clear instructions on parking because it’s just a dark alley with some lines painted.
Max OGood
Chabi SThe older employee there was rude and disrespectful. The customer service was horrible getting the uhaul. When I returned it the customer service was extremely better. A different employee took my return and they were much more pleasant.
CATHLENE JHe added miles that weren’t there. The mileage on the truck is less than what he recorded. Check the paperwork. Do all of your locations inflate mileage for extra money? He then argued about the gas because he said it was a touch low, even though I just put some in and saw it say 3/4 on the gauge and wanted an extra $7.88. Poor. Not friendly, extremely slow and disorganized, equipment in rough shape…won’t be back, please remove me from all communication moving forward.
christopher kI would have rated the experience as EXCELLENT, but the store didn't open as advertised.
christopher JPlease put the exact dimensions of the cargo van in the description. My larger items (mattress) did not fit even though they fit in other cargo vans in the past
Harsha MN/A
Tina SVery fast check in/out.
Kenneth SThe family that runs this were late opening there store. Myself and several other people had appointments for 9am when they were supposed to open taking 20-30 min to check me out and I was first in line. Several people were very irritated because they were losing time they had paid for. I will not be using this location again.
Christopher MCheck engine light was on when I received the truck. Agent did not go over truck condition damages etc before giving me the truck. It was not clear to me because I booked online the truck didn’t have a ramp. My credit card shows 2 pending charges of the same amount for this truck and I don’t understand why I’m being charged double was what discussed. It’s hard to communicate this with someone because I don’t know who is responsible
maria mNot to stop the excellent service.
steven mPeople were great.
Stephen HNothing
CHARLES NOnly thing I didn’t like is that the truck I received had a huge dent to the driver side tow bed. It wasn’t noted anywhere in paperwork, or a company sticker acknowledging the damage. I took pictures prior to driving off the lot.
Michael CCustomer wait time was a little long.
geanne gI Loved it they help me out so much and easy. Thank You !
Jazmine FDidn’t receive deposit back .
lavaesha m