Customer Reviews for R&R Automotive & Road Service LLC
(U-Haul Neighborhood Dealer)

113 reviews

834 S Hackberry   San Antonio, TX 78203

(210) 971-6376

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(210) 971-6376

834 S Hackberry
San Antonio, TX 78203

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Elgin S. 
Rating:
5.0

Customer did not leave a comment.

KURT K. 
Rating:
1.0

Truck had barely enough fuel to make it to service station. AC did not work and truck was dirty. Plus advise the person said will correct the fuel overcharged and still has not done so.

Anilkumar B. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

YERALDIN Y. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Didn't talk to anyone, just dropped off. Simple to follow drop off instructions.

DION C. 
Rating:
3.0

The attendant was not friendly at all. Didn't say anything to me other than I would get an email receipt. In the past I received some kind of confirmation that I dropped off . But, processed the closing quickly which I did appreciate.

Blanca S. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
3.0

More friendlier service

MARIO T. 
Rating:
4.0

Customer did not leave a comment.

james S. 
Rating:
5.0

When I originally booked my uhaul, it allowed me to select the desired uhaul size at the location of my choosing. The next day, someone called me and told me it was switched. I wasn't really given a choice about the location, she just told me it was only a mile away. I found that process annoying but the people who helped at R& R were outstanding. Would highly recommend them.

Megan Y. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
1.0

Truck ran ugly sounded like the exhaust was missing workers at location where not professional the checked in my truck the next day after I turned it in

Joshua G. 
Rating:
1.0

Customer service very bad

MONA W. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE A. 
Rating:
4.0

Truck had a faulty starter-did not cause a major problem, just a little anxiety that I would get stuck. Also, the radio didn't work, and I was on the road for about four hours! The location and the people at the location were very friendly, efficient and helpful.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Mauricio A. 
Rating:
1.0

The attitude of the person who waited on me was bad. Said this is not a Uhaul place , we run a car repair shop. Took me 2 1/2 hours to pick up a 20' truck, a car dolly , and some pads. They did not have the number of pads I contracted for and no furniture dolly. Very disappointed!

Eugene K. 
Rating:
1.0

There is no parking or maneuver space to drive and park a 15' moving van with AT. Additionally, the roads are small and hard to navigate. Lastly, the neighborhood this boarders appears unsafe.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Latasha G. 
Rating:
2.0

We had opted to remove the insurance and we're still charged for it. Furthermore we used the vehicle for only 1 day yet were charged for 2. We had spoken to the gentleman and he stated he would make the changes to the reservation prior to charging the Uhaul, this did not happen this were charged way more than expected.

OSCAR JOHNATHAN M. 
Rating:
2.0

A/C was not working, brakes need maintenance, tires low on tread.

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Kira H. 
Rating:
1.0

the staff did not secure the trailer socket on the trailing ball. he did not screwed down to make sure the connection was secured and asked me to drive. in middle of the driving, the trailer was off the ball almost damage my vehicle.

HONG D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH O. 
Rating:
3.0

Customer did not leave a comment.

ARELIS H. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
1.0

Truck was given to me with various items (trash), broken glass from previous renters. AC was not working, windshield wipers were not working and fuel gage was not working

Irma G. 
Rating:
5.0

Customer did not leave a comment.

Jacinta M. 
Rating:
3.0

I dropped off a 26ft truck after hours. There was no parking at the location. I ended up parking the truck across the street next to another uhaul truck. I assumed that was the proper location because there was no other place a 26ft truck would fit. This location should not have been suggested for dropping off anything other than the smallest Uhaul equipment.

John W. 
Rating:
1.0

VERY POOR Customer Service... a bit Sarcastic Upon Arrival (PickUp) & VERY RUDE upon Departure (Drop Off)... NEVER AGAIN (at THIS SPECIFIC LOCATION)!!!

Elio G. 
Rating:
5.0

A speaker was left in truck young man went and retrieved it and called me back.

Mary G. 
Rating:
3.0

I paid for a dolly and didn't receive it.

ArReeyion W. 
Rating:
2.0

Truck was dirty outside and in the back. We reserved dolly, he couldn't find it so I had to drive across town to get a dolly.

SHAUN D. 
Rating:
3.0

Customer did not leave a comment.

RUFI M. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
2.0

Poor customer service, didn't do a return inspection and when we got home we discovered they had charged us extra, when we called and asked what was the charge for they said we were late to return it which we weren't, just bad.

JESSE RIO R. 
Rating:
3.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Juan A. 
Rating:
1.0

Horrible Costumer service

Alonso G. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
2.0

The vehicle was not ready as for pickup. I used the app pick up. The vehicle was blocked by a U-Haul trailer and I was not able to get off the lot. The attendant was rude when i approached him for help.

Raymundo R. 
Rating:
3.0

truck needed a wheel alinement

Douglas W. 
Rating:
2.0

The facility assisted with unhooking the trailer after making me wait. The trailer was not checked in on 12/22/2020 prior to 12/25/2020 due date. When I called to report that there was a mistake and I did return the trailer I was told that I was mistaken and that I needed to verify I did not have the equipment. After several calls and texts to retailer in San Antonio and Uhaul the trailer checked their property and identified the equipment was on their property and finally checked in the property. This is the worst experience I have had with Uhaul. I do not appreciate being threatened with legal action with my history in renting from Uhaul.

Ivory D. 
Rating:
1.0

Better Customer Service/ The person that helped was very rude.

Marvin M. 
Rating:
1.0

No one did the walk thru at check out. Milage on the receipt was wrong! The customer service was horrible!! There was trash and furniture in the truck we had to dispose of. We were told to be back by 5:45pm, we showed up and the location was close (we got there at 5:20pm)....THEN we were charged a second $133+ dollars AFTER we spoke with customer service (800 line) and were told we would not be charged!!! I would never refer anyone to your horrible company and I need a refund ASAP!!!!!!

Corre T. 
Rating:
3.0

Customer did not leave a comment.

Gabriel A. 
Rating:
3.0

Customer did not leave a comment.

Lancy K. 
Rating:
3.0

Truck was difficult to start. We had storage at 5810 San Pedro, San Antonio, TX. Extremely frustrating and disappointing to have to pick up truck all the way downtown on Hackberry in an unsavory part of town when parking lot was "FULL" of trucks at storage location on San Pedro, but we were told no trucks available. Waste of time and gas. Big inconvenience for us.

Marcos B. 
Rating:
3.0

The office is small and dingy but the staff are very polite and helpful. They forgot my dolly at first, then what they gave me was old and rusty, could have at least spray painted it to be orange again. The brakes were not in good shape, so driving the vehicle was scary.

Barbara W. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

Michael C L. 
Rating:
5.0

nice big ass truck to move all my stuff. good staff

matthew M. 
Rating:
4.0

While the vehicle was clean there was an odor on the vehicle like if someone had smoked in it before.

andres A. 
Rating:
1.0

Customer did not leave a comment.

John B. 
Rating:
1.0

Location in bad part of downtown. Place closed on weekend so no one there to help if needed.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
1.0

The guy that rang me up was rude and had an attitude. The older gentleman was however was very nice. The truck was okay. The AC didn't work and when it started to rain I found out neither did the windshield wipers. Probably going to stick with enterprise truck rentals next time.

SAMUEL TYLER M. 
Rating:
5.0

Excellent service fast and friendly

CLEVELAND JR H. 
Rating:
2.0

Richard was his name upon returning this trailer that was so desperately NEEDED by the other location we jut left from in Louisiana, now he states can we go and turn this 5X9 trailer to another location as he did not have any room for it, we had just drove 8 hours the night before and are now trying to return their equipment the next morning as instructed to this specified location as we were instructed. He also asked US the customers could we call around as to where to drop it off. We stated to him to call, he did and we were atleast able to leave the trailer with him. No apologies were given at all, from either sites not even from calling 1-800 number, again VERY DISSATISFIED EXPERIENCE and we have always used UHAUL before!

DARRIN LOUIS H. 
Rating:
4.0

Customer did not leave a comment.

Sophie M. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
2.0

Employee I met at the location was unfriendly/ seemed as if I was wasting his time.

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO E. 
Rating:
5.0

Nice folks. Easy drop off.

Andrew P. 
Rating:
1.0

Associate at rental location never checked my equipment in when I returned it so I was overcharged hundreds of dollars. I only should have been charged for one day. U-haul customer service was able to help me regardless of the associates inability to perform a simple task of checking my equipment in after use. This location I would not recommend due to my costly experience. U-Haul as a company provides exceptional service so I will still rent from U-Haul, but at a different location.

Marisa C. 
Rating:
3.0

Customer did not leave a comment.

Trisha E. 
Rating:
2.0

More friendlier services from the staff and provide some sort of sign to show the entrance to the location.

Hannah R. 
Rating:
3.0

Make sure that the tank gas is full when rented

Luz M. 
Rating:
5.0

Customer did not leave a comment.

valerie S. 
Rating:
5.0

Outstanding service and knowledgeable concerning equipment.

alejandro G. 
Rating:
5.0

Easy process once i learned the app

Joseph N. 
Rating:
3.0

There was an issue with the Uhaul login for the return and I had to call customer service for assistance, who was very helpful.

Matthew H. 
Rating:
2.0

The staff were nice but the equipment was really dirty and unmaintained.

Erin M. 
Rating:
4.0

Customer did not leave a comment.

Johnny V. 
Rating:
2.0

Just not in a good area. Had people bothering us. Rather have someone to talk to inside to pick up keys and not just mobile.

Alexis W. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

Area is quite scary.

Kristina K. 
Rating:
3.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

The trailer was there and in good shape and I didn't have to wait. But the person that waited on me was not friendly; he did what was required but it was not a pleasant experience. If I need a trailer again in San Antonio, I would probably try another outlet.

Breck P. 
Rating:
3.0

Let customers know that the key box is across the street from where the truck is located

Kimberly L. 
Rating:
3.0

The check-in process was horrible, took 45 minutes to get my truck and the support was even worse. The people on the chat system were rude and failed to get me through the check-in process and it took almost 30 minutes on hold talk to a human. Definitely won't be using Uhaul again.

Evan Y. 
Rating:
1.0

really rude staff. couldn't care less about what I was there for. nothing was explained or communicated

Brian A. 
Rating:
2.0

The guy was rude and more interested I his phone and Facebook messaging. Stated the truck was 7/8 full and was NOT. Other in the office that wasn't with Uhaul were friendlier and helpful than he.

cherie W. 
Rating:
2.0

Customer did not leave a comment.

Ashton A. 
Rating:
1.0

We couldn't drop the uhauls off for the 24/7 drop point at this location. There was NO WHERE to actually park a 26ft uhaul let alone two of them.

William A. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
1.0

Very disappointed with their service. It was difficult having to use my phone to get the truck. I felt I was over charged now I have to dispute the charges with my bank. Richard was very rude with me over the phone. Will never use this location again.

Lita C. 
Rating:
5.0

Customer did not leave a comment.

dennis H. 
Rating:
3.0

Stopped at location 505 s loop 1604 to drop off and receive confirmation drop off since the internet said it was open from 10-9, arrived at location and it was not open

Alejandra G. 
Rating:
5.0

The location we picked the rental up from was great. Very upset though that the location we dropped off didn't mark the rental in the system as returned. Resulted in large fees from U-haul and subsequently l over draft fees from our bank. Also, the key drop off was hard to find at the return location.

Duhan K. 
Rating:
5.0

Customer did not leave a comment.

Stephan H. 
Rating:
1.0

I am being stuck to pay for a broken windshield that I did not do. There was a crack already yet somehow it's my fault.

Allison V. 
Rating:
1.0

Just plain awful experience!

Marco G. 
Rating:
3.0

Clean the windshields. My windows were buggy splats all over.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Enrique V. 
Rating:
5.0

Great staff, great service, great experience overall!!

Adriana H. 
Rating:
5.0

Customer did not leave a comment.

jamie E. 
No reviews have been submitted for this location.

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