I was overcharged and he didn't even look up my reservation. He didn't tell me how much he charged before charging me. I had already locked in my rate and he charged it without notice and then just got in his car and left after I seen the charge. He said call uhaul and drove off. Worst experience ever and he was very rude and unprofessional. Honestly he scammed us. Still trying to contact customer service after now 3 days. Been hung up on twice and now been on hold for 21 minutes.Sederick J.
Customer Reviews for R&W Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Guy that worked there started hooking my trailer up and did it all wrong. Fortunately, I have rented several trailers and knew to fix it, but would have been unsafe the way he did it. Then, when I asked their hours on return day, it was very vague, but stated hours were until 2:00. I arrived before that and no one was there to help unhook.PHILIP A.
When we arrived to drop off the truck, the gate was locked so we could not park the truck inside the gate or put the key in the dropbox, sorry!! It said it was a 24 hour dropoff but we couldnt get in! The sign said someone was around back but no one was there. We tried calling U-Haul but was on hold indefinitely. We left it outside the gate but did not block the entrance.Connie C.
great service and knowledgeable personnel.CHARLES R.
Customer did not leave a comment.Rebecca B.
Great service!William D.
This place was not organized. The person I talked to told me he was not the U-Haul person. He was nor sure which truck to give me. The truck ran well and was clean. I had to go back and get the hand dolly they did not put in the truck.Robert V.
Customer did not leave a comment.Christine R.
Customer did not leave a comment.Douglas S.