Don't rent there no one has a clue.Robert D.
Customer Reviews for Rapid Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!Bill R.
Customer did not leave a comment.Calvin W.
Everything went great!! Keep up the great job!!!Shae G.
My reservations got messed up and kept getting rescheduled to other places. Thank you Jackie at scheduling got it all sorted out for me . Thank you Antonio ran out to Rapid Towing to meet me so I could have a truck today. I had a bad experience in the beginning with all the rescheduling of my reservation which I was not pleased with and charges were incorrect. But the day did end well.Veronica B.
Get rid of this U-Haul. They really give you a bad namecalvin W.
Customer did not leave a comment.Alicia N.
I did express check in and it still took 30 min to check in the lady at the check in didnt know what she was doing she didnt even know of they had my truck inDaniel D.
Customer did not leave a comment.Wendy R.
Wasn't location's fault. Your system kept promising trucks and then moving us around so this location was a last minute deal.Jesse M.
Customer did not leave a comment.Esteban C.
Customer did not leave a comment.calvin W.
Customer did not leave a comment.Marguerite W.
I WILL NOT recommend UHaul to either friend or foe!!!! I placed an online reservation for a specific place for the simple reason that it was the closest one to me for my in town move. However, when I went to the place I chose as a preference, I was informed that the truck was not there and was at another dealer, 11 miles away and that's just one way, 60 miles total when all is said and done. After I traveled 25 miles I called UHaul and was on hold for almost an hour. I asked the rep why no one contacted me about the change in location, she told me she didn't know and showed on her end that NO CONFIRMATION was ever sent. If someone had taken the time to contact me about the change then I wouldn't have been as upset as I was. The rep promised that she would compensate me 50.00 for the inconvience for the lack of communication on the UHaul's part. The very next day I recieve an email from the Area Field Manager that no such compensation will take place because the sitution does not cover the change. REALLY!!!!!! Cause I swear that it does state that U Haul will compensate 50.00 if the equipment reserved is not the location that I picked at the time I choose. So yeah, I AM DONE WITH U HAUL!!!!!!!! Lairs and thieves......Lisa T.
Customer did not leave a comment.william O.
Customer did not leave a comment.
The only minus is that since it is a third party dealer the inventory can be limited at times, but this is not the fault of the people running this operation. They are friendly and helpful. Have used this site several times-always treated well.james F.
Next time I won't trust "Uhaul " but will deal with the dealer like the Mescal, AZ location.sonja S.
Manager Cole is fantastic. Very friendly and helpful. I will definitely recommend Rapid Towing & Recovery to my family and friends.ROBERT P.
Customer did not leave a comment.STEVEN M.
The guy who took care of us was very unacceptable he did not let you talk or ask questions you had to stand and wait till he was done and ready once he was ready to talk and answer your questions he really never bothered explaining everythingVivian S.
Customer did not leave a comment.BRENDON D.
Customer did not leave a comment.Melanie D.
Customer did not leave a comment.DOUG M.
Overall, U-Haul failed to meet my expectations. My wife reserved a truck and reservation was confirmed. There was no phone call the prior day and truck was not available on the say confirmed. She had to drive an additional 40 miles to get a truck. I was to pick up a trailer the following day. Again, no phone call and trailer was not available. Fortunately only had to drive 5 miles to get a trailer.Don G.
Customer did not leave a comment.Gilbert M.
Customer did not leave a comment.Lisa R.