Customer Reviews for Rapid Wrench & Lube
(U-Haul Neighborhood Dealer)

388 reviews

1314 Pearl Rd   Brunswick, OH 44212

(330) 225-4694

Hours

  • Mon–Fri
    8:30 am–4 pm
  • Saturday
    8:30 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(330) 225-4694

1314 Pearl Rd
Brunswick, OH 44212

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–4 pm
  • Saturday
    8:30 am–2 pm
  • Sunday
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The best part of this experience was the great woman at the desk. She knew what she was doing, was kind & professional. The truck was dirty.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
4.0

drop off was easy

Jeremy S. 
Rating:
4.0

Very professional and quick service

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
3.0

The price is too high, when you pick up the truck. The mileage is too high, and the total is too high.

Janice W. 
Rating:
5.0

Customer did not leave a comment.

Andie D. 
Rating:
3.0

Customer did not leave a comment.

kiley M. 
Rating:
5.0

Nothing. Everything went perfectly.

Don R. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

This location is very helpful and friendly. I've rented from them several times and will continue to!

Louis G. 
Rating:
5.0

Everything went smooth, I have no suggestions for improving.!

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Lazi Q. 
Rating:
3.0

Customer did not leave a comment.

Christina E. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Tammy A. 
Rating:
3.0

Location does not have ample parking for uhaul customers. Had to park personal vehicle in another location across the street, and cross back which is a five lane state route.

Jim E. 
Rating:
1.0

Truck was pulling really bad to right back door kept opening and transmission kept on jumping and when I got the truck I drove 4 miles and then it was on empty. I have put $40 in the truck and then another 50 I bring back more gas than it was when I got the truck I took pictures of it I am very upset. The truck drove terrible.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

brenda P. 
Rating:
5.0

Customer did not leave a comment.

thelma R. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL R. 
Rating:
1.0

The guy didn't help us check in at all and we were having issues with the App to log in. So far I am showing I am charged 2X for this service as well.

Jonathan Z. 
Rating:
5.0

Customer did not leave a comment.

Jana B. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

Notify customers if equipment requests are out of stock ahead of time. Requested furniture blankets were not available at pick up. Poor job explaining rental requirements. Was not aware of mileage total for rental and was assessed a fee for exceeding mileage “allowance” in a move that required multiple trips.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Siegrid C. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

josie L. 
Rating:
5.0

Customer did not leave a comment.

Jeanine K. 
Rating:
5.0

Great customer service!!

sean M. 
Rating:
5.0

Customer did not leave a comment.

Emil P. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

Person who gave me the uhaul just removed our damage protection without consent so we just got refunded for that and couldn't get it back after we left the lot. Just a lot of miscommunication from the woman who gave us the uhaul.

Donald G. 
Rating:
5.0

very easy on return.

martin C. 
Rating:
5.0

Great service.

david R. 
Rating:
5.0

Customer did not leave a comment.

Lou M. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Attendant was very patient as I had issues with my credit card. He waited until I could work out the problem and didn't just turn me away.

VANESSA S. 
Rating:
5.0

Used the 24/7 so pick up and return was very easy to do in my phone

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Jack D. 
Rating:
4.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Changing my drop off location at the last minute in order to charge me for extra milage. Shady business practice uhaul.

Mike B. 
Rating:
5.0

Outstanding Service!!

Len M. 
Rating:
1.0

Uhaul abuses its power and the way it treats it's customers is a disgrace - they charged me for damages I did not cause. They were not cooperative and treated me terribly when I tried working with them to resolve the issue. I have filed a fraud claim against them. I will never use Uhauls services again and will share this experience with everyone I know.

Carlo H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

I had never been to Rapid Wrench before. From the first call with Jeff to the lady behind the counter, they were very friendly and helpful. We would definitely rent from them again.

carol V. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

everything went smoothly and it was easy to rent and return

Patrick R. 
Rating:
3.0

Customer did not leave a comment.

Lou W. 
Rating:
5.0

The lady that helped me was perfect, happy, friendly, professional and polite.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

thanks

Jeramie A. 
Rating:
5.0

Customer did not leave a comment.

Lee Ann P. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The transaction went flawlessly from reservation to truck return. I was even able to leave my vehicle there during the 24 hour rental and get an oil change. Well done!

J Chris M. 
Rating:
3.0

Have more reliable trucks

GRANT V. 
Rating:
5.0

Customer did not leave a comment.

charles N. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

brian L. 
Rating:
5.0

Promptly let me know they received the vehicle after I had left it after hours.

Ryan M. 
Rating:
3.0

The self pick-up feature was a little confusing and hard to navigate The truck had oil sludge spilled in the back The drop off was also confusing and not very user friendly

Colin C. 
Rating:
5.0

Very polite and caring staff. Great location.

Dusko N. 
Rating:
5.0

Great customer service.

Robin N. 
Rating:
5.0

Friendly, fast, efficient.

Bradley F. 
Rating:
4.0

I would recommend that they ask other customers to back their equipment in upon return as another vehicle took up extra space which made it difficult for others to park in the limited parking area, Otherwise no complaints about the location,

Earl L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
4.0

The only issue I had was taking a picture of the odometer and gas gage before returning the vehicle. It shouldn't be up to the customer to do this after the stress of moving. Some folks are not Saavy on their cell phones. All else went smoothly.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Very pleased. Will be using again!

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Becky R. 
Rating:
5.0

Great communication and very professional!! Helped explain the trailer hook up and made sure all the lights worked properly

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

The pickup was quick and easy. The location was very convenient and the personnel were extremely friendly and helpful. The after hours drop off was easy and uneventful. The Uhaul link/app for drop off was not able to verify my location so I don't know if my phone was not set properly of if there is an issue with the Uhaul link.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

The gentleman that work their were extremely helpful and professional! They helped me tremendously!

antonela C. 
Rating:
5.0

Very helpful and accommodating

Rich F. 
Rating:
5.0

I was pleased with the process, renting and returning.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Yang B. 
Rating:
4.0

The truck was clean, and the move went well BUT I ORDERED 12 MOVING BLANKETS AND i DID NOT RECEIVE THEM. iT WOULD ALSO BE HELPFUL TO HAVE A TRUCK MANUAL IN THE TRUCK. iT WAS very NOISY.

SANDRA Y. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
2.0

The truck was covered in oil and stained all of our larger items. We filled the tank up more than we were given and were still charged. We will go elsewhere.

Morgan G. 
Rating:
5.0

Customer did not leave a comment.

randy C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Was having issues checking in online. Staff was super helpful and got me on the road quickly.

EDWARD B. 
Rating:
5.0

The employee was incredibly helpful! This was a very easy process.

Brian R. 
Rating:
5.0

You do the best job! I would use you over the other competitors any time that I can.

LINDA Z. 
No reviews have been submitted for this location.

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