Customer Reviews for Rapid Wrench & Lube
(U-Haul Neighborhood Dealer)

314 reviews

1314 Pearl Rd   Brunswick, OH 44212

(330) 225-4694

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 225-4694

1314 Pearl Rd
Brunswick, OH 44212

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I would recommend that they ask other customers to back their equipment in upon return as another vehicle took up extra space which made it difficult for others to park in the limited parking area, Otherwise no complaints about the location,

Earl L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
4.0

The only issue I had was taking a picture of the odometer and gas gage before returning the vehicle. It shouldn't be up to the customer to do this after the stress of moving. Some folks are not Saavy on their cell phones. All else went smoothly.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Very pleased. Will be using again!

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Becky R. 
Rating:
5.0

Great communication and very professional!! Helped explain the trailer hook up and made sure all the lights worked properly

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

The pickup was quick and easy. The location was very convenient and the personnel were extremely friendly and helpful. The after hours drop off was easy and uneventful. The Uhaul link/app for drop off was not able to verify my location so I don't know if my phone was not set properly of if there is an issue with the Uhaul link.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

The gentleman that work their were extremely helpful and professional! They helped me tremendously!

antonela C. 
Rating:
5.0

Very helpful and accommodating

Rich F. 
Rating:
5.0

I was pleased with the process, renting and returning.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Yang B. 
Rating:
4.0

The truck was clean, and the move went well BUT I ORDERED 12 MOVING BLANKETS AND i DID NOT RECEIVE THEM. iT WOULD ALSO BE HELPFUL TO HAVE A TRUCK MANUAL IN THE TRUCK. iT WAS very NOISY.

SANDRA Y. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
2.0

The truck was covered in oil and stained all of our larger items. We filled the tank up more than we were given and were still charged. We will go elsewhere.

Morgan G. 
Rating:
5.0

Customer did not leave a comment.

randy C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Was having issues checking in online. Staff was super helpful and got me on the road quickly.

EDWARD B. 
Rating:
5.0

The employee was incredibly helpful! This was a very easy process.

Brian R. 
Rating:
5.0

You do the best job! I would use you over the other competitors any time that I can.

LINDA Z. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

Customer did not leave a comment.

HOLLY S. 
Rating:
5.0

Customer did not leave a comment.

Becky C. 
Rating:
5.0

Customer service at this location was superb! The cargo van I rented was clean and drove smoothly. EXTREMELY SATISFIED CUSTOMER.

sheila B. 
Rating:
5.0

Nothing-Excellent customer service

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Hugh H. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
4.0

It was a very rainy day. Mother's attic was soaked with water, leaking, which made the space unusable.

Bob G. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

DAjae G. 
Rating:
5.0

Customer did not leave a comment.

bonnie B. 
Rating:
5.0

Great customer service!

Gayle S. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
4.0

Customer did not leave a comment.

LANCE G. 
Rating:
5.0

Customer did not leave a comment.

Bernadette Z. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Customer did not leave a comment.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

RENE S. 
Rating:
4.0

Customer did not leave a comment.

Rosetta G. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Clean and reliable. Service was excellent. I would use them again

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Darrin G. 
Rating:
4.0

tell them not to use the 24/7 app! Its a nightmare! Thankfully, attendant at rapid wrench & lube remedied our problems quickly.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

brenda P. 
Rating:
3.0

Customer did not leave a comment.

Terry M. 
Rating:
3.0

Customer did not leave a comment.

darryl O. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
3.0

They do not deal in cash at this location and that caused multiple issues, especially with the deposit refund.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Great. Thank you!!

Kevin R. 
Rating:
4.0

Nothing

JOHN S. 
Rating:
5.0

The log in and out with the I phone was a little different due to connectivity.

catherine P. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

Everything went fine

Tom W. 
Rating:
4.0

Customer did not leave a comment.

Arthur W. 
Rating:
3.0

Equipment was ok,, not clean though - lots of dog hairs on seats. Service was good. Very limited space for parking, which is a problem. No issues though

RICHARD S. 
Rating:
5.0

Wouldn't change a thing.

Rodd L. 
Rating:
5.0

Customer did not leave a comment.

ann K. 
Rating:
5.0

Customer did not leave a comment.

L G. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Agent was efficient and knowledgeable. He had me signed up and explained the important parts of the contract in no time. And I was on my way. Thanks

mark M. 
Rating:
5.0

Very pleased with my experience

Mark S. 
Rating:
5.0

The gentleman was very helpful with explaining all the rules and what to do and not to do. I wasn't able to sign in on my phone, and he didn't hesitate to manually check me in. Will for sure use this place again!

Beth P. 
Rating:
5.0

Great service

Diane W. 
Rating:
5.0

Nothing everything was perfect.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Maureen C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Absolutely nothing you we're great

Antonio O. 
Rating:
3.0

Customer did not leave a comment.

AnnMarie M. 
Rating:
5.0

Your computer site was down. Had to wait a while

William G. 
Rating:
5.0

very friendly and felt comfortable with the social distancing practices in place

michael W. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
3.0

Customer did not leave a comment.

Raymond D. 
Rating:
2.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

Gina Z. 
Rating:
1.0

The inside of the cab was filthy. Tobacco from cigarettes. Covered in animal fur. The smell was horrible. I complained and they said all the trucks smell. I could take it or leave it. I had no choice but to clean it as best as I could and take it as I was moving my son to college

Shari M. 
Rating:
5.0

nothing

LAKITSHIA S. 
Rating:
5.0

Everything was great. Fast and easy service.

layne B. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

I've rented from this location in the past. It's a little more of a drive but they are reliable and friendly to deal with. I'll definitely continue to rent from them when needed.

Louis G. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
4.0

Stock furniture pads at this location. Otherwise, service was excellent, fast and friendly. This is my second rental here and I wouldn't go anywhere else!

Thomas R. 
No reviews have been submitted for this location.

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