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Alice B.
Customer Reviews for Rapid Wrench & Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting the van was Quick and easy . Recommed to anyone.
PHILLIP M.The website check out is glitchy.
Paige K.everyone was very professional and friendly. I was in and out and on the road very quickly. Drop off was done with the same ease.
mark M.Very professional.
Connie R.Customer service was great. Priced fairly. I would definitely recommend to anyone!
Lisa B.Hassle free. Everything was clean. Everyone was friendly.
tONY M.This was an excellent experience, vehicle was clean, safe and a great ride. I will definitely recommend and rent from you again
Beth K.Had an issue with 24hr pickup at another location. This location handled it great. No issues. Will use again.
Jeff K.Staff was very nice and process was quick and easy
Andrea V.Improve the uhaul app. We scheduled to pick up the truck thru the app however had issues with it. The gentleman working at the pick up location was very helpful and was able to issue the truck to us.
Edward E.Very nice people who own and run this place . Thank u so much for ur help today . U guys are life savers .
Joe M.Customer service was exceptional, polite and courteous. Thank you!
linda S.The best part of this experience was the great woman at the desk. She knew what she was doing, was kind & professional. The truck was dirty.
Christine L.drop off was easy
Jeremy S.Very professional and quick service
Jim W.The price is too high, when you pick up the truck. The mileage is too high, and the total is too high.
Janice W.Nothing. Everything went perfectly.
Don R.This location is very helpful and friendly. I've rented from them several times and will continue to!
Louis G.Everything went smooth, I have no suggestions for improving.!
Robert L.Location does not have ample parking for uhaul customers. Had to park personal vehicle in another location across the street, and cross back which is a five lane state route.
Jim E.Truck was pulling really bad to right back door kept opening and transmission kept on jumping and when I got the truck I drove 4 miles and then it was on empty. I have put $40 in the truck and then another 50 I bring back more gas than it was when I got the truck I took pictures of it I am very upset. The truck drove terrible.
Tina H.The guy didn't help us check in at all and we were having issues with the App to log in. So far I am showing I am charged 2X for this service as well.
Jonathan Z.Notify customers if equipment requests are out of stock ahead of time. Requested furniture blankets were not available at pick up. Poor job explaining rental requirements. Was not aware of mileage total for rental and was assessed a fee for exceeding mileage “allowance†in a move that required multiple trips.
Jonathan B.Great customer service!!
sean M.Person who gave me the uhaul just removed our damage protection without consent so we just got refunded for that and couldn't get it back after we left the lot. Just a lot of miscommunication from the woman who gave us the uhaul.
Donald G.very easy on return.
martin C.Great service.
david R.Attendant was very patient as I had issues with my credit card. He waited until I could work out the problem and didn't just turn me away.
VANESSA S.Used the 24/7 so pick up and return was very easy to do in my phone
Paul S.Changing my drop off location at the last minute in order to charge me for extra milage. Shady business practice uhaul.
Mike B.Outstanding Service!!
Len M.Uhaul abuses its power and the way it treats it's customers is a disgrace - they charged me for damages I did not cause. They were not cooperative and treated me terribly when I tried working with them to resolve the issue. I have filed a fraud claim against them. I will never use Uhauls services again and will share this experience with everyone I know.
Carlo H.I had never been to Rapid Wrench before. From the first call with Jeff to the lady behind the counter, they were very friendly and helpful. We would definitely rent from them again.
carol V.everything went smoothly and it was easy to rent and return
Patrick R.The lady that helped me was perfect, happy, friendly, professional and polite.
PAUL S.thanks
Jeramie A.The transaction went flawlessly from reservation to truck return. I was even able to leave my vehicle there during the 24 hour rental and get an oil change. Well done!
J Chris M.Have more reliable trucks
GRANT V.Promptly let me know they received the vehicle after I had left it after hours.
Ryan M.The self pick-up feature was a little confusing and hard to navigate The truck had oil sludge spilled in the back The drop off was also confusing and not very user friendly
Colin C.Very polite and caring staff. Great location.
Dusko N.Great customer service.
Robin N.Friendly, fast, efficient.
Bradley F.I would recommend that they ask other customers to back their equipment in upon return as another vehicle took up extra space which made it difficult for others to park in the limited parking area, Otherwise no complaints about the location,
Earl L.