Customer did not leave a comment.JOHN BULLARD C.
Customer Reviews for RBF Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sherri S. | Overall Experience
Super service and the cleanest place I’ve rentedRandy H. | Overall Experience
Melinda in the office is very helpful and is real good to do business with. The facility is clean and location is very convenient.James G. | Overall Experience
Customer did not leave a comment.Mickel A. | Overall Experience
Worked with me when I needed a larger unit than what was available. Reasonably priced and easy access.SEAN A. | Overall Experience
Customer did not leave a comment.JOHN MICHAEL W.
the people are friendly and help you out as much as they can .RUBEN ENRIQUE H.
I have never had any trouble with the equipment at this location and the people have always been friendly and helpful.LEIF THOMAS-WESL K.
Everything was wonderful. The lady who works the desk was kind and patience and helpful. If we ever need another storage unit, we will definitely go here.SAM M. | Overall Experience
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Sheree G.
Terrific people! Wonderful experience! Melinda was very professional and a tremendous help. Will do business with them again for sure!!! Steve Cushman Flushing, MIsteve C.
The lady that was running the operation was very knowledgeable, very helpful, and attended to my needs very thoroughly!Ray T.
I really don't like Fords, and this one had a misfire in the engine.Michael M.
Customer did not leave a comment.Mitchell F.
Both ladies there have excellent customer service! They are very genuine in their kindness, and patient too!Rory D.
Just surprised the truck didn't have cruise.Barry B.
Your employee was vary professional and informative. I would highly recommend this location to others.Quinton G.
Customer did not leave a comment.DUANE H.
Customer did not leave a comment.Mark C.
Very welcoming and helpful, really felt cared forRobert W.
The staff at RBF was great. She was super friendly and helped me hook up the trailer and give me a few pointers. It was clean inside when I picked it up. I had an issue with the unit in that it leaked and stained a mattress that was inside as well as bags of clothing. We had the unit for 7 days and it rained 3 of those days. Insurance doesn't cover water damage, however the insurance company associated with U haul made it right. I had also taken pictures of the 5x8 trailer showing the patching on the top and where the potential leak may have been. Take away...don't put anything that can wick moisture on the floor of the unit. Cover the top of any moisture wicking materials while inside. U haul does all maintenance of the units, not the renting facility, everything worked out ok.Leslie D.
Nothing. It was a excellent experience!John M.
Customer did not leave a comment.TERRY L.
Absolutely fabulous experience. Staff member was incredibly helpful!Trisha K.
Very professionalJeff L.
Wonderful experience. Cheerful staff.Sharon W.
Customer did not leave a comment.Chad W.
Customer did not leave a comment.Stacy O.
Customer did not leave a comment.Jeanette and Amy G.
Customer did not leave a comment.Matt T.
This location was extremely friendly and helpful.Sandra N.
Customer did not leave a comment.Cathy M.
Customer did not leave a comment.William N.
great customer serviceWilliam N.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.Eric V.
Customer did not leave a comment.Jerome C.
Customer did not leave a comment.John S.
Great, reliable service! Very professional.James C.
Customer did not leave a comment.Serena M.
Nothing I can think of, all of the people at this location are amazing. I was so blessed to be able to deal with Melinda. She is AWESOME.Jody H.
Customer did not leave a comment.Kathy W.
They were very friendly and helpful when we reserved the truck, when we picked it up, and when we returned it.Christine B.
Customer did not leave a comment.Kathy W.
Was very impressed with the U-Haul representative working this location. She did everything according to the video I was sent to watch prior to my picking up the trailers.JAMES B.
Was a bit confused why I had two separate prices. Quote was 33 less than actual charge. I know I added a 14 dollar Safemove fee but still was not accurate.JASON C.
The drop off was a nightmare it was after hours the website and app weren't allowing to drop it off. Called customer servicewauted 15 min to talk to someone just to be told to try it again. It took me 40 minutes to drop it off.Stephanie K.
Great staff!Deonna T.
Customer did not leave a comment.Ronaldwayne L.
The online sign up is clunky and very repetitive. I entered data 3 and 4 times. Then after I â€œfound my truckâ€ and the attendant gave me keys, 10 minutes later I got a call that I needed to complete the process. When I explained that I had, I was told I had not, and if I didn't, the vehicle would be reported as STOLEN. Nice customer service!!!Danis R.
Customer did not leave a comment.William B.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Dean F.
Customer did not leave a comment.Jeffrey G.
These folks were beyond helpful getting my equipment returned and my car off the trailer in the middle of a snowstorm. Excellent experience.Brian G.
Everything was ready exactly on time and they helped me cook and unhook the trailer. Very inexpensive solution to what I needed to haul! Thank you!Mary V.
Excellent service and equipment. Nothing to improve on.Charleslouis P.
I can't think of anything right now. The truck was ready and the snow was cleaned off.Gregory S.
I picked up the truck at 645 am. it was very dark and I felt unsafe during the process of checking out the truck. It was too dark to inspect the truck properly, therefore, finding damage to the truck once it was light. I wasn't able to state that on the appdawn S.
Rides terrible and wheel pulls, needs alignmentAnthony W.
Customer did not leave a comment.jennifer M.
The crew at Aardvark Mini-Storage are beyond exemplary. I have already passed the word for friends and family to think of them first if a local U-Haul location is required.Bethany B.
Customer did not leave a comment.Craig M.
I can not see anything to improve on.Steven L.
This location was much better than the first. I didn't happen to catch the name of the guy working when I dropped the van off, but he was very nice, very quick, I could barely get back in the van to check the mileage and he was already outside opening and checking the cargo area, this guy deserves a raise! Thanks again!Joshua M.
Customer did not leave a comment.James D.
The front corner/roof leaked water in the rain. The reason I rented a uhaul trailer was to move antique furniture safely in the rain. Luckily nothing was directly under that side of the trailer. Needs to be addressed for the next person.Jeremy S.
Melinda was extremely patient and helpful. She made the experience delightful, especially, as I had booked a truck at the last minute.TIM B.
Very accommodating for my return and extremely nice!Roberta C.
Customer did not leave a comment.TERRY L.
Have more people like at aardvark.Helmut F.
staff was very friendly and helpfulTerry M.
Customer did not leave a comment.Sandy M.
Customer did not leave a comment.Norman M.
Customer did not leave a comment.james J.
Customer did not leave a comment.Lisha J.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Katie M.
Customer did not leave a comment.Katrina and Tom R.
Change your one way rates. $483.00 is absolutely ridiculous rate to pay or one way rental. Especially when only needed for two days. 6x12 enclosed trailer picked up Wednesday morning dropped off Thursday afternoon.Dean M.
It is hard to lift the trailer tongue with a bad back. A crank lift would be helpful.Jameskevin C.
Customer did not leave a comment.ryan D.
Customer did not leave a comment.Rick U.
Customer did not leave a comment.Edward K.
The person checking me in was very friendly, and very helpful. He assisted in hooking up the trailer, and made sure I knew what I had to do,brian D.
Customer did not leave a comment.Eva M.
Customer did not leave a comment.Weston L.
Michael was excellent to deal with. He was very helpful and made the transaction easy.mickey W.
I was told to drop the U-Haul off in birch run when I made me reservations. I was then told I had to drop in Swartz creek which ended up being a 30 minute drive one way for me. Was not happy about thisJohn M.
Customer did not leave a comment.Brett A.
Customer did not leave a comment.royce B.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.lois B.
the return process was easier than I thought it would be. I was pleasantly surprised.Mary B.
Customer did not leave a comment.Jason A.
I made the reservation for the Dort highway location and Jerry called me to tell me they didn't have one there, but that the Swartz creek location did and he could transfer my reservation for me. I greatly appreciated him going out of his way to do that for me. Jerry was pleasant and helpful. At the aardvark Swartz creek location the gentleman at the counter couldn't have been any better. Very helpful and friendly. The trailer I was picking up needed an adapter to fit my trailer plug which they let me borrow. The trailer lights didn't work and had very poor wiring which the customer service rep was happy to help me get working before I left. Overall great experience with U-Haul, specifically their employeesJoshua B.
Pickup time scheduled online was not during their hours of operation. I showed up an hour early for no reason. Not the locations fault at all but setting a pickup to a location should be based off of their hours of operation.Zachary D.
Customer did not leave a comment.Gerard B.
Customer did not leave a comment.john L.
I thought 160.00 was too much for a three day rental.David D.
Customer did not leave a comment.mark E.
Customer did not leave a comment.Sandra M.
Lady was greatJohn B.
Everything went perfectthe reservation the lady was very professional I was able to pick up the storage lock.MICHAEL P K. | First Impressions