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Kyle L
Customer Reviews for Real Deal Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a guaranteed 10am reservation but when arrived they were not opened. Called at 10:07am and they advised was on a recover as they do tow service also. Asked for ETA and told 30 minutes. At 10:55am someone finally arrived. It took another 20 minutes to get truck. The location is very trashy including a terrible odor in the building. I would not recommend this location and I'll never use this location again.
Sherry CYOUR ONLINE SERVICE IS HORRIBLE CAN'T MAKE ONLINE ORDER SENT ME TO PICKUP LOCATION NOT EVEN OPEN CUSTOMER SERVICE WAS DOWN RIGHT RUDE
James SThe office was very unorganized. The printer ran out of ink and there weren't replacements on hand. The employee helping me was not able to produce a receipt, either in the office or through email. A lot of small things adding up to a sloppily run organization. The trailer lights did not work and the employee made no effort to fix the problem.
James KI am being charged for a dolly rental and it was never put on the truck.
Calvin MGood customer service. All charges explained, no surprises.
george hpeople very nice at this location
ken PThank you for the excellent service and availability. The ramp on the truck that I rented kept getting hung up when sliding it out. Lubrication on the tracks/rollers might help the next renter. Otherwise this was a good experience.
Robert WMoose's On Cue is so much fun ask for information about the location
Melissa SFrom the start I really felt like it was like asking my brother to help me move. The day was cold and ice on the truck and I simply asked "could you possibly warm up the van so it wasn't like a ice box" I was joking of course but to my surprise the truck or van was warm ice was off the windows the check in was swift and polite answered all my questions there and for the move. It's a well managed operation the employees are knowledgeable about the process and the product. I would recommend it to my family and friends they treat you as such so of course I would do the same. Even recommended a place for the kids to be entertained locally and it's a family friendly environment. Moose's On Cue food games and music all affordable. Thank Lonnie and Paul for your help with this process of adapting to a new place. Sincerely
Melissa SMy return was an hour late and they charged me for an extra day! I am very upset with this and would like a credit. I use Uhaul often and will not again without some consideration. Thank you Jon Monaco
jon mTHE PHONE SERVICE WAS VERY HELPFUL FOR RENTING THE VEHICLE WEEKEND TIME FRAME.
James MThey were awesome.
sophia mdropped off after hours
Doug GI’m very please with service at the location as well as the quality of the van itself. Thank you.
edwin mFirst truck we picked up smelled absolutely awful I called and requested a new truck and they did let us change it. Thankful for that. 2nd truck was a lot better.
Hannah GReserved a 10 ft truck but was forced to take a 15 ft truck. Overcharged me
Tyranna FThe service was excellent and enabled me to complete my task after my circumstances changed. Thank you.
Mark LReservation was for 12:00 but listed hours were until 2:00. We arrived at 12:35 and shop was closed. We called a number listed on the door and then received a call back that someone would return. We were able to rent the trailer, but we had already driven 30 minutes towards another location. We would have appreciated a call that the shop needed to close early.
Steve BNot much. Good service
bill kThere was no one there, although it was during business hours. There was a sign on the door that read, "Be back soon." I called the two phone numbers that I found, and no one answered. Finally, I just used the online return process as if I were dropping the trailer off after hours. The online process was quick and easy. I think I would have been more comfortable dropping it off, though, if there had been a person to interact with.
Mark CDriveway rough to get in and out of. Was later charged $20 gas fee all after I put gas back in to the line I was told totaling $34.50 now meaning I paid $54.50 in fuel to go 80 miles. I was told that they couldn’t do anything about it. Would probably use someone else or Penske.
Daniel PEverything went fine with the rental. Lanny did a good job and I would rent from this site in the future.
Stephen CThe attendant was very personable and easy to talk to. He was very helpful with working through your web reservation service that I was unfamiliar with. I would highly recommend them again. Great job!
Janet CI USE THIS LOCATION ALL THE TIME. I'M A CUSTOMERS OF THEIRS.
James TNothing. Service was great, clear, concise direction and instruction, and friendly
Valerie Hused the online app so can't really say anything about the location personnel etc. but the truck was there waiting and the step by step instructions via the online check in were pretty easy to follow. would definitely use the service again
Travis BThe location was hard to find and the address is misleading with respect to the rest of Mt Vernon addresses. The agent was overwhelmed and wasn't available to answer the phone for directions and he agreed to not charge for an extra day since the truck was only 25 minutes late but the refund didn't reflect this.
Paul LOur vehicle was knowingly given to us without having been cleaned. Per the person at this location, they "did not have time to clear it". As a result, we were charged a cleaning fee, which is being disputed.
Michael WI would have traveled with more confidence if my u haul the 5 x 9 trailer had included a spare tire. (just in case). I would have paid extra, like insurance.
Philip AService was great and fast! I was highly satisfied with my experience!
brittany cThe man who waited on me was great very helpful and patience
Todd SThe gentleman was very helpful and friendly. He went above and beyond to help. A+++
Chris BIt's a little out of the way but the man that helped us was friendly and courteous. The office is somewhat cluttered but I'm guessing most people don't spend long in it.
Amy CThe man at this place went above and beyond for me. I can't say enough about how great he was!!
Kristina LNothing to add. Drop off took literally 2 minutes.
Randy WThe worst experience ever. I’ve moved many times being in the service 15 years, not only was customer service terrible, trying to charge for damages that were not there, let alone moved as much as the story that was behind it, no inspection pre or post trip, no communication or notification of so called damages just charge after charge on my card. Spent all day Friday on the phone tracking down this slanderous and illegal nonsense only to get an email stating some of the funds were to be refunded and at the banks discretion. Still no final receipt, or explanation. Nor is location part of the BBB yet most of uhaul locations are. Unprofessional, to say the least will not return
Chester WLonnie was very helpful in taking care of this rental for us.
Patti ECourteous and very helpful. He showed me step by step how to load and secure the vehicle I was transporting. Big thank you.
william dI read some of the reviews I was cautiously optimistic but it was one of the easiest processes I have ever had to deal with. The guy dealt with was friendly courteous and only took 20 minutes to get the information down and Had no problems with the truck or the dolly. And the drop off was just as easy he was even nice enough to Park it back in its place Because my mom was driving and she was very nervous about reversing. Would 100% recommend if you’re in the Mount Vernon area as he is open and much closer to town than the other U-Haul lenders thank you again
Bryan BFabulous. And on time. Freat experienxe 5 stars
Jaqulyn VLocking gas caps for the trucks might be a benefit with the price of fuel these days
MICHAEL RNot charge extra money a day later. To rent for 5 hours the price is a little high.
Craig BI was overcharged and told it couldn't be corrected.
steve oUpgrade the tires for more speed.
Rebecca DOffer Insite on policy of uhaul
JEROME KThanks excellent customer service!
TIMOTHY FSmooth process for pick up rental.
CHRISTOPHER MStaff was friendly, professional and efficient. I was in and out in mins. Will use this location for all my UHaul needs in the future
Billie GFix your customer service line. I could not get thru many times.
James BGot in and out quickly. Can't ask more.
DANIEL RNever saw anyone just called the number on door and was told to drop it, so I did
WALTER CMake the service people wear masks.
ILANA RVery laid back no one in office
REBECCA S