Customer Reviews for Real Storage Sherwood Park Provincial Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Real Storage Sherwood Park Provincial Ave

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Michael D. on

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Staff was exceptional. The staff member was very busy, but acknowledged and advised all her customers on what to expect. Just as competent and friendly when I returned equipment.

Melissa B. on

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Patrick H. on

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shawn f. on

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Doug Z. on

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The people at the counter we awesome. Please pass it on to them

PATRICIA G. on

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Not very impressed with the guy that called looking for the truck. We were told it could be dropped off at any location but the guy that called was rude and wanted to know why the truck wasn’t dropped off at his location, 50th street. We got charged an extra day which we did not use or require.

Cornelis R. on

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Shaykh S. on

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JAMES M. on

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Friendly, efficient, knowledgeable staff are great. No improvements needed as far as I can see. - James Meek, Sherwood Park, Alberta, Canada, Mar 30, 2019

Rebecca F. on

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Christine W. on

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smaller shop so I would recommend getting assurance that someone will be available for when you drop off your unit

JASON L. on

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Cory B. on

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Donald C. on

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Matija Y. on

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Johnny A. on

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Everything overall was great , the truck I had really needs to windshield wipers but great experience

Luis A. on

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Zane N. on

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Nothing. Everything went very well for me.

CHARLES W. on

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LAWNTZ V. on

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Story of my uhaul rental; made a reservation on line, for 3 days. Went to 51st. Ave. Edmonton location to check on reservation, confirmed an 8 hour rental. Changed rental to 3 days. Then told to pick up truck in Sherwood Park-far away. Picked up truck in Sherwood Park-was down for a week rental. Changed to 3 days-woman in Sherwood store very professional. Had truck for one day, received phone call after one day asking for truck back. 51st Ave location said must return truck to Sherwood park. Sherwood Park said Leduc would be fine. Over all experience was ok, truck fine, clean ran well, well priced.

Paige S. on

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There is allot that could be done- next time truck should be clean tank should be at half tank where the docs showed but it was not front end girl should also not be the only one toman a busy location field managaer Simon should be willing to make the rental expereience right but he was not willing truck fuel gage was not working right when filling up truck and UHAUL reps were not concerned nor did they care rental was late but we were expected to return on time

Tara J. on

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JACQUELINE J. on

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CAM H. on

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drop off location was closed, however the lady we talked to on the phone was very helpful.

brett b. on

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Easy scheduling On-time check-out of van Friendly service lady

Ken L. on

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What is with this insurance that I have to buy for $15 daily or else if I get into an accident either my fault or not I must pay uhaul in US funds up front, that is ransom. Then I go after the insurance company? It does not work that way in Canada. Your rep was using border line scare tactics to get me to buy the insurance, thats CRAP !!

Kyle S. on

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Andrew B. on

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Great service from friendly & efficient staff

Doug T. on

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They were so helpful!

Brenda D. on

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Michael J. on

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Nothing. The service was way above expectations! Way to go. I would certainly recommend this location.

Douglas G. on

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John K. on

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Everything was great!

Myron Z. on

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mail slot for dropping off key was too small to use,,, had to find a stick to use to push key far enough in to be safe. Staff was okay, not wortyy of any rave reviews. A lady came in looking for more boxess, none were in stock..... but I got a truck when I needed it and it didn't break down. So okay.

Toni H. on

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Arlene D. on

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Nothing ... but the hours of operation are what I struggle with because I work the same hours and can't get. If they were open until 6 or 7 pm even one evening a week, that might be helpful. I've been there at 5pm when people are coming in at the last minute (including me) and have not been made to feel badly, but a new person made it crystal clear they all had prior engagements and had to leave. I know this line ... it's been used. So that's the only thing that I can see would be an improvement to the present. situation. Customer service? Extraordinary. Missed Jennifer this time but Justice is always, always, always accommodating, professional, pleasant and professional.

Kevin E. on

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Clean new facility. Dropped off after hours.

Sherry S. on

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ADAM B. on

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Make sure a truck is assigned to my order... I had to call to have a truck assigned to my order in the app, even though the truck was physically there and ready for me. Otherwise good experience.

Victoria V. on

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Real Storage all the way. Thank you for all your help guys!!

shawn f. on

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Bruce N. on

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Unit cleanliness was addressed immediately when commented on, thank you.

Sherry K. on

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ENKO S. on

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Cassie R. on

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Shauna S. on

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Absolutely nothing! We had a great experience.

John K. on

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Easy to pick up and easy to drop off!

jin c. on

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pierre a. on

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drop off box needed a thin tool to wedge the key through... luckily I had something in my vehicle.

Marilyn M. on

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Thank you ...

AMANDA H. on

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The uhaul was disgustingly dirty on the inside and out. There was absolutely no windshield wash and I was unable to see out of the mud caked window. There was garbage left in the front and back of he van. The computer system was down and took us over 40 minutes in order to finally get the keys. There was a “16% oil life” warning flashing the whole trip, not making me feel very comfortable driving. Worst uhaul experience I’ve ever had. Will never be back.

Donna T. on

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I got stuck trying to just leave the parking lot...the tires were pretty bald and had zero grip. The cab of the van was quite dirty.

Sarah M. on

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Excellent customer service. I would use this location again.

Juan M. on

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Customer did not leave a comment.

Mikayla K. on

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Consider renting tire chains to customers in the winter as your vehicles are from Arizona and are not equipped with winter tires. Luckily I had a water bottle with me as well, because when I left, there was no windshield washer fluid in the van I rented, so my saving grace was pouring water on the window so I could see. The worst part was trying to contact roadside assistance, and they called me back 3 hours later, asking my whereabouts. By then I already had the van returned. Overall, my experience was about a 2, obviously things could’ve gone smoother. The girl named Justice who was working at the time at Provincial Ave, was the reason why I give 5 stars for her amazing attitude, helping me get through to roadside assistance although they were useless, and she offered to stay later to wait for me to get my deposit back if I needed. She was genuine!

KIERRA M. on

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MARTIN M. on

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Convenient Location and friendly staff!

Berit K. on

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It took two days to drop off the vehicle as they wouldn’t accept it the first time as they said they were full. We had arranged this as our drop off and no one contacted us to let us know this wasn’t possible. When we returned the second time as the alternate was unmanned, a young man sat and chuckled as we described our difficulties in returning the vehicle. The young lady on the desk had to phone someone for instructions as she didn’t know how to return the vehicle. It was a complete mess, and took much longer than it should have. A customer service failure of significant proportion.

ROD M. on

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UHaul was very helpful and accomodating in a short time frame. Thanks.

Remy L. on

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Make sure everyone talks to Crystal! She's knowledgeable and friendly and even with circumstances that aren't ideal, she knows how to 'make it happen'! :) It's a pleasure to leave a review! ~CDL

Laura L. on

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I was welcomed warmly but my reservation was incorrect and charges were inputted with the intention of revision upon return.

ANDREW E. on

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A very well run office. Very pleasant staff. Would highly recommend.

GERHARD S. on

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Crystal was extremely helpful. She is very friendly and accommodating and we would recommend using this location.

Justin R. on

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PADIDEH G. on

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Matthew T. on

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Julio M. on

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Nothing, The staff was friendly and helpful!

LESLIE J. on

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Abigail V. on

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Crystal is fantastic at her job and makes you feel at ease. She really does do everything to make you comfortable and relaxed.

Lisa J. on

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The lady at the front desk was very personal and her service was excellent. Thank you!

Megan M. on

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Disgustingly dirty truck, had to spend $40.00 on it at the car wash just to tolerate being inside of it. Box was full of dirt and spiders. Customer service is rather moody at times. Not a horrible experience but definitely room for improvement.

Jonathan B. on

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Excellent place to deal with

Samantha R. on

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Nothing we had fast friendly service