Customer Reviews for Realway Automotive Corporation

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Realway Automotive Corporation

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michael Y. on

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John V. on

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Very fast service and helpful

Esteban B. on

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I would say everything was good except for being charged for equipment for 3 days after only using the equipment for 24hrs. Then uhaul customer service cant help because they dont really care about the customer. Then having to dispute the charge with them and the bank to release the money because they made the error . I just feel that they really need to improve on there customer service.

Thomas B. on

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Ivan B. on

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Matthew O. on

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Tom R. on

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Timothy P. on

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ROBERT J. on

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Dale M. on

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Alex was exceptional as a representative for Uhaul. He made our rental experience as good as I ever could have imagined. Thank You

Joanne R. on

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we had some mechanical problems with the truck during the trip. called for assistance and that department was very helpful. a technician was sent out at 8PM. The company called as a follow up the following day. The problem was not resolved but we were assured that if it worsened a new truck with a team would come to us and replace the truck, unload and reload the load

Thomas S. on

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Michael C. on

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diane lynn H. on

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Great people, friendly, knowledgeable. We highly recommend them.

GERALD G. on

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All near my home drop offs were full of car haulers.....Snow birds are showing up and dropping haulers off everyday. Clearing the inventory with more room or incentives to get haulers back up north might help?

ROBERT N. on

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Sherry L. on

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From the first time I met Alex Cervera and when I returned the trailer, he was so helpful, pleasant, and professional. With the stress of the move he definitely made this part of it stress free. I will absolutely recommend anyone to see him on any moves they may need. I will definitely be a return customer. Can't express how much I appreciate his help and kindness.

Mitchell R. on

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the time to process my order while I waited was very long, both times. Maybe the fault of the system, not the agent.

June R. on

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Not a thing they were great people to deal with

Sean G. on

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Drop off location was ok but didn't have money for my deposit so I have to return another day and that's poor business on uhaul part knowing I was returning to this location and they have no money, but uhaul took my money in full at time of pick up.

CHARLES A. on

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Bonny L. on

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Diane L. on

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The staff were helpful and answered all of our questions.

DANA L. on

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Alex went above and beyond to help and make sure I was taken care of before and after the rental.

Lisa D. on

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Gale S. on

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We were asked if we would be willing to change our drop off location when we picked up the truck. I was told I would be notified of the location and address via text. I never received the text so I called the pick up location and they said to drop it off at the original location. When we arrived they had no clue we were coming. But the owner was fantastic about finding a place to park the truck and verifying the truck had no damage and the gas tank was at the original level.

Olga T. on

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Easy drop off process and also great customer service!

Sharon J. on

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Really nice person took the trailer off my car. Great experience.

MAURICE T. on

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No improvement needed these guys where fantastic. Got tied up in traffic on I-4 ?? they stayed past normal closing to help get the car off the auto transporter. Wouldn’t take anything for helping. Its people like this that gives your company its great reputation.

Dewey H. on

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carlos G. on

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NILSA A. on

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Alicia C. on

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KEITH W. on

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artie G. on

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Sebring location was the best ever, Carlos and his family run a great business with the best customer service you could ask for, total pros

Lee G. on

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joseph M. on

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Make sure there's no trash in the trailer! Pulled a whole garbage bag out.

joseph M. on

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Great service from rep.

Clark M. on

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John H. on

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William K. on

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The air conditioner in the truck didn’t work, truck had been smoked in, and it was dirty full of pet hair. I had to rent it for a second day Cause I couldn’t stand being in it the first day any more. Waste of money. The staff at the rental location was a very nice guy!

Kathy J. on

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John H. on

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The people were knowledgeable here, but as usual, the equipment is never properly maintained. I rented a 6 x 12 open trailer. Going back for my 2md load, I hit a big bump in the road and the trailer brakes locked up giving me whip lash. To add insult to injury, when I called roadside assistance at 8:15pm, they said it would be 90 minutes for someone to come repair the trailer. The girl was very impolite and even though I told her I was exhausted, basically said I just had to deal with it!!! How hard could it be to maintain a trailer??? No more UHaul. This is the 2nd nightmare in less than a month.

John R. on

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Thanks for being so helpful.

Bruce P. on

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james N. on

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Amizarel M. on

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Great service, staff made sure to hook trailer up properly and check all safety equipment. I will do business with them and U-Haul again.

Herbert W. on

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Ron I. on

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Evelyn A. on

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Scott M. on

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Daniel D. on

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Dennis G. on

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More area to store / park rental units.

gerald P. on

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Nothing at all.

Shirley F. on

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Everything went great, except my husband discovered we were charged twice. He paid $161.31 upon reservation then he was charged $154.55 again using the same credit card after he returned the vehicle at Miramar location. He mentioned upon returning that it be is paid for but was still charged again. I was calling your office but your system is down according to your representative. I hope you can cancel the other payment whichever is right upon your descrition. You can this email. Thank you for looking on this matter as soon as possible.

Vincent N. on

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william M. on

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Staff was accommodating and friendly - wonderful experience!

Mark H. on

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Mirta R. on

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Edward F. on

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Derek P. on

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michelle L. on

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Cassandra H. on

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Ivan K. on

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jay U. on

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charlies Z. on

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They're new at this, so, it takes a little longer to process, but, they will improve with time.