Customer Reviews for Red Aero Pack Mail Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Red Aero Pack Mail Ship

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Mark S.
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Originally, I was scheduled to drop off the truck at Devon Storage. They refused to accept the truck and sent me to Red Aero. Bad business in my opinion. There should be a way to let a person know ahead of time. I would not recommend Devon Storage as a drop off point for Saginaw/Fort Worth. Red Aero was great and easy.

Caitlin C.
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Linda and Marty at Red Aero Pack Mail Ship were some of the most helpful people ever. Renting was a breeze, and I would highly recommend that location.

ERIC GERARD L.
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GREGG M.
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CARRIE S.
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Joshua M.
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Tell someone upfront how much the vehicle will be instead of hitting them the next day with a bunch of fucking hidden fees

Brian G.
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Great location to rent Uhaul equipment with friendly staff. Hopefully the app can save profile information like drivers license photos to make checkout more simple.

Richard P.
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Drop box for key was not readily found. No info from recording at location. Also uhaul website for return kept freezing up and would not allow access to camera. Equipment good. App and drop off info not so much. Took almost 45 minutes. Can't recommend this location.

Susan K.
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Customer did not leave a comment.

DEAN C.
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Christopher D.
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marianne S.
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The couple that was running the store are wonderful people very courteous and very helpful very very nice I would recommend going there to anyone

MAGARET B.
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It ended up being more expensive than I had originally anticipated

Leon C.
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Disappointed that the original drop off location made me take the truck to a different location. I would've taken it to Arlington for a $45 discount if I'd known I would have to go to a second location! Maybe Penske next time.....

Matthew M.
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charles H.
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JAMES W.
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The online turn in after hours is a pain. There needs to be a better online process for this.

Jeston W H.
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This location was excellent. U-Haul, in general, sucks. I only ended up at this location because when I went to pick up the truck from the location I had reserved it, they didn't actually have it. I had to wait while they located the available equipment I needed and then had to go to the new location (Saginaw) where they actually had it, costing me extra time and miles.

TJ R.
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Convenient location, friendly staff, and great price.

Charlene A.
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This particular UHaul location specializes in different fields, for example I went to Red Aero to have my passport picture taken. They are truly Jacks of ALL Trades!!!! I have been treated rudely at different UHaul locations. this has never been the case with Red Aero, Their service is incredible!!! Thank You!!

Xsiomara R.
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This is the absolute worst service I have received at any Uhaul. Very unprofessional and I will never come here again or recommend anyone to this facility

charles H.
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DAVID B.
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Tanya O.
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Steven M.
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All good. Seem less transaction.

VERNON L V.
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Service was great, any suggestions for improvement would be just nitpicking in my opinion.

CHARLES HENRY IV P.
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Alissa E.
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MARK RYAN L.
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Geoff R.
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All good - quick & easy!!

JOSWE P.
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ANGEL C.
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ROBERT M.
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very easy and accommodating

Jameire D.
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William M.
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The process was simple and the woman we spoke with was really helpful and accommodating.

Edward R.
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Customer did not leave a comment.

Jack M.
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Brenda E.
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Duyen Mina B.
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Mark L.
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Customer did not leave a comment.

John M.
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As moves go, I underestimated how long to rent the vehicle. The initial 1 day cost to secure the vehicle was clear as day. As I needed the vehicle a few hours longer, even though I was told she could waive the late penality, the cost was more than if I had originally rented it for 2 full days. Would have liked to initially understood the trade off of rent up front longer versus if you keep it for a few additional hours.

KITTA T.
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Very excellent friendly Thanks

Sharyl W.
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Very helpful staff. We're happy to give information. Will definitely return.

Kathleen M.
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Customer did not leave a comment.

Nathan G.
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I showed up early and, even though the van had only just arrived, they were quick and courteous and got me going fast.

Sherri D.
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Roddy M.
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Closer location for small van rental

Ronnie M.
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I was over charged for milage I did not use. They took out the amount of the overcharge plus the hold on my account for 5 days.

John M.
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Customer did not leave a comment.

terry C.
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Cameron A.
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Slow checkout. Please spend more time making this process smooth and painless. We spent 25-30min just checking out the vehicle.

Amanda V.
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Very easy to rent and return. The customer service was great. Will use again if needed.

CAROL L.
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The drop off box is great.

Angel C.
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Customer did not leave a comment.

Anthony O.
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N/A

vanessa R.
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Staff was amazing.

Jessi W.
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The check in process is not efficient. We waited 45 minutes to get the code to unlock the truck. We ended up calling uhaul and sat on hold for 30 minutes.

Jean N.
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It is very good. Staff is friendly

Mauricio C.
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Bradley C.
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Bruce M.
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Janie W.
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Jesus C.
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Sandra C.
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The two ladies that helped us were kind and helpful.

Martin G.
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Katherine H.
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Michael C.
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michael M.
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Jesus M.
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The woman taking the pictures of rental truck shouldnt be so good looking. I didnt want the rental to end. ;-)

Patricia P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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