The staff and service was quick on rental as well as on return. Thank you.
nazim m
Customer Reviews for Red Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was cold and covered in snow. Driver door lock wouldn’t unlock. Back door as frozen shut. Requested dolly online but location didn’t have one.
Rebecca BCheck cargo door whether it can be opened without tools.
Syed AI rented a uhaul for 3 days for $341. Used it 7 hours and then returned it hoping to get my full deposit back and a bit extra since I did not use it for a full day at all. Uhaul is sneaky and rips people off.
Jesse WThey should perhaps give a lesson to the staff at Coombs B.C. on how to treat a customer.
Kelly VThe best part of my day was dealing with the rep at Red Convenience. He was so kind and helpful.
Jodi KEverything went great but the cup holders were quite dirty - just needs a good clean. Otherwise will be using again soon as need to move daughter
Penney SVery good customer service. The gentleman was super nice and very pleasant to interact. Great service and the truck was ready and clean when we pick it up.
Marc FHave it ready according to the time.
Lorraine CExcellent, efficient and friendly customer service. The vehicle performed very well. Highly recommend this location. Thank you team Red!
Shawn RMake sure the equipment rented is included with the vehicle 😡. Rented two Dollie’s and they were nowhere to be found with the rental vehicle.
Trevor BThe staff were very friendly and HELPFUL again.
Calvin RThe manager was very polite. He explained everything I needed to know. He was training his employee and was very polite and let her do the rental agreement. I would deal with this outlet again.
Calvin RI was super impressed at how easy it was and the staff all were friendly and very helpful. I never usually rate any one with excellent, but you guys deserve it! I will definitely use you again, and certainly refer you! Thank you!
Tammy-sue WTh location was great. easy pick up and drop off. the booking through u haul sucks. the most disorganized company. I originally booked a 15 foot truck for sunday and was called sat. afternoon to be advised the location fornpick upbis not open Sundays . uhaul should not have assigned that location . anyways a horrible experience that u haul but the location I used was great.
GREG SN/A
Wayne CI booked with a different location. the evening before I got a call from u haul advising I had to pick up farther away. costing me more in mileage. The owner of the new location did call me and go over things and I did pick up a solid truck. my concern is the extra milage. feel like iam been Nickle and diemed by every one these days. I will go back to that location as they were positive. U haul corporate sucks. does not care on customers as us based and could give a shit on pick up locations.
GREG SExceptionally friendly staff, thank you!
Robin MManager was accommodating . Took an hour to take the vehicle. Had to clean it first.
Peter RAll good.
Elaine DThe manager was helpful but the stated truck lengths are misleading. The length includes the attic space which doesn't help for long items.
Ann FJust a long process to do over the phone however the manager went above and beyond to make sure I was taken care of.
Angela SNothing. Everything was fine
Richard CThe manager was amazing and such a joy to deal with. I will definitely recommend and use again in the future.
Ronald MIt was the entire experience that was poorly handled. The day before my rental I was contacted and asked for a favour to return the truck to Edmonton instead of stony plain. I was assured it was optional and I’d be helping uhaul out but it was fine to decline. I declined as it added 90 mins extra to my day and excess fuel charges. On pick up I was told I was to return the truck to Edmonton. The person attempted a fix saying I could drop off at a different stony plain address with a 24 hour drop box and given a number to call. Halfway through the move I called, I was told their is no drop off box and they were closing right away, closed the next day too. Given another number to call, where I found out I would be forced to take the uhaul to Edmonton for return, no extra expense covered but a 30 km credit. I was told to use online return and if I had trouble I could call the return in the next day. I attempted return 6 times before giving up to call the next day, each I received a time out error. I called uhaul directly to do the return and was told by the staff I had to be with the truck, I could not do it after leaving. I was told the wrong information time and time again. Very frustrating and stressful on top of moving. I was very disappointed with uhaul business practices.
kathryn pThey are very helpful and very professional
MyoMin AThe people at the store appeared annoyed by the process. It's not their business...their business is selling convenience store items.
Elaine DIt was a awesome experience
Bradley WAshiff the franchise owner that assisted us went over and beyond to have satisfied and happy customers. He has renewed my faith in UHAUL. I hope he is recognized for his great service right from beginning of booking, making changes until the return of the vehicle.
Wayne BNothing. The staff at the Red were really nice and the location is awesome in Stony. Most people in Stony can even walk to the store.
Lindon PSuper friendly and made process quick and easy.
Georgia CAwesome guy there helped out lots would recommend
Garret PThey couldn’t help me at all so I spent an hour just trying to pick up the truck! They had no record of my reservation and after I dropped off the truck and sent photos they called me and said they couldn’t find the truck or the keys! The keys were in the drop box and the truck was parked beside the store! I then had to call back to see if they “found” the truck
Ashley BCharged way more than quoted and Staff at RED not trained to rent out vehicles …. We were quoted 79$ and had to pay 211.& change to pick it up … dropped it off a day early and staff could not refund money’s paid! What a BS operation! Do not satisfied!
geraldine SLocation is super convenient!! getting the keys took awhile as the process was over the phone with store owner as the employees aren't trained, but I think this is fairly new to this Location. Owner was kind and flexible with drop off time to make up for waiting. will rent again.
Sarah SWay too expensive for a quick move
Paul SEverything was OK very friendly service did everything to get me on the road..Darrell
DARRELL SThe location is great, very accessible at it is located at a corner. Friendly staff. Rented again this morning and will be renting from this location from now on.
Webster MThe owner was EXTREMELY nice and accommodating. He provided helpful advice to prevent overage fees and was overall pleasant to deal with. This is a stark contrast from an owner at the Spruce Grove (FiveStar) who was rude, impatient, and unprofessional. I would rent from Red Convenience in the future.
Guanzhao C