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Ronnie E
Customer Reviews for Reemi Beer & Wine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck's steering wheel had 2 inches of play making it very difficult to drive. And the transmission was sticking and having trouble shifting making it even more stressful.
Allen HMaybe actually have the truck that some reserves AVAILABLE so they don’t have to struggle to find a truck the NIGHT BEFORE THEY HAVE TO MOVE HOUSES
Alyssa CEarlier hours maybe 8 instead of 10
Michael PNice customer service
Yldimar ANever
Ferreira LMy favorite haul place everytime. Excellent customer service.
Coleen AYour representatives need to be accurate when ask about sizes of trucks/storage I had to make 2trips rent 2storage units because I was given bad information
CYNTHIA GHaving all the contract work done over the internet makes it a breeze. Thank you U HAUL!
Robert BIt was a good experience overall
Ruben HAlways have great experience at location. Clerk always professional
lawanda sThat was a great rental experience. One thing the price on the mileage is a little high. There are other companies that we have looked at with lower costs on the mileage. Thank you
Mark BFix your brakes and keep vehicle maintained
Albert BThe truck was kinda dirty, lots of dust.
Almeyda MWe were missing the dolly we requested…
NICOLE GOn my receipt the fuel tank indicator is very much inaccurate. It shows the tank capacity at little over 3/4 full. When I returned the truck, I refueled the tank to full. More gas than when I received it. I took a picture of the milage and tank indicator if need to prove. I don't understand where that fuel tank indicator on my receipt came from. The leasing agent was very kind and respectful.
Hubert DGreat Customer Service!!
ol hAWESOME Customer Service! HANDLED all my needs n made sure we were taken care of! Great Rental location! Keep up the Good Work!
Ella JQuick check in Clean truck and gassed
Desmond SThis location was great. Sales person was friendly. Pick up and return easy
Steve TIt needs to have a dolley or something there to move I ask for one and it was not there
Cynthia FContinue to do the great job you are doing.
Shawn MIt depends, what a person need it for, yes for 1 day nothing longer. It didn’t even have the ramp
Sandra CI do alot of business and plan to use them again
Sherry FInside of van was swept out but very dirty in drivers area. There was no windshield wiper fluid. Drivers side door did not seal and we had to stuff paper towels in crack to keep rain out. The towels were soaked and dripping, we had to stop and put dry towels in crack of door.
Anita PGreat guys super nice
Tony RCustomer service was excellent
Daisy AWonderful
WILLIAM THard to keep truck aligned in the lanes. Truck in great need of an alignment!!!!! Tow/haul light on while driving, didn’t know why. NO USB CONNECTION, was disappointing.
Karen HN/A
CRYSTAL PVery great people
Solomon MSmell a lot like cigarette smoke
Steve BGreat Customer service
Lucretia PGreat easy experience nice van.
Christina BThe truck rental price is good but then you jack up the price per mile so not so good! You can't go anywhere because it costs a fortune. Please if you could come down some the mileage cost I would rent from you guys again. There should be a buffer like you get the first 30 miles so your truck rental price is a good deal. In my opinion your don't have good rental price then smash it with high mileage cost . Thank You
Mark BThe vehicle was not clean and in need of a service, the steering was shaky. Upon my return of the vehicle, Reemi location had the audacity to charge me $150 for a cleaning when the vehicle was already dirty. I would like a refund immediately as I did not authorize that transaction.
Melissa RI let the guy know the van was full of ants inside...nothing like beating ants off your hands on the steering wheel or watching them walk back and forth over the dashboard while you are driving! I had the van for several hours picking up supplies for my upcoming house project and those little ants were an experience to remember.
Rosalyn Wonly 1 person in the location and he was behind the liquor counter. No customer service or help outside
Mike BMake sure your uhauls are ready for pick-up as requested and confirmed when reservations are made, so your customers won't be inconveniced at pickup location confirmed by having to drive to another city out of the way without any notice. Also, make sure uhauls are cleaned before renting, because mines surly wasn't. There was used medical bandages, towel, and a lot of dirt when I picked up. We had to sweep out trailer and wipe down inside.
Christina HWhen returning truck earlier then anticipated I was not told before to create an acct and that I had to log in right there at the location so I could down load my pictures that I took. People should be able to down load from home. Anyhow I believed I was charged extra for this cause I couldn’t to the process and the next day I read that the attendee would go over the truck to make sure equipment was returned. The truck was not fully fueled only at a quarter so I put fuel and left it with more then was giving to me cause I didn’t know how much I would need. So it would be nice if when returned if not fueled all the way it should be and so that way the next person renting it knows to fuel the correct amount. When I got to the store the attendee had to re enter my drivers license info, credit card and phone # when I had already done all of that on line. There was 2 charges on my account I’ll have to wait to see my credit.
Lorena GAll of rhe employees are very friendly
Trina RGood experience!
Donald Odont fix a thing
Donald LExcellent Customer Service
Darryl HThough I was left with an overall positive experience, it is hard not to mention the part of the process where I was left waiting past midnight with static on both ends of communicating with your U-Haul staff. The area wasn't particularly safe and I was left getting no replies despite making a connection, unsure of how leaving the space might affect my purchase. Though I was told to expect a response about that particular instance, I was again put on static until more problems with the setup showed their face. Again overall positive but I have not received any response about that incident and would appreciate a reply from management or higher to understand why this occurred.
Ocean CLocation was not the problem. Being switched to 3 different locations and 1 @ the last minute was awful. The reps that answered the phone did not have any courtesy or empathy for my inconvenience!! Location was good but phones reps was bad experience!
Kerry MJust keep maintaining your good service, which also includes your Rental Centers. For my future rentals I will pick U-Haul first.
GARY Cno comment just dropped of rental trailer and left.
David E