Customer Reviews for Refound Treasures
(U-Haul Neighborhood Dealer)

527 reviews

15864 Nauvoo Rd   Middlefield, OH 44062
(Around the corner from Rothenbüler Cheese)

(440) 426-2425

Location Hours

  • Mon-Wed: 10:30 am - 5 pm
  • Thur: 10:30 am - 4 pm
  • Fri: 10:30 am - 5 pm
  • Sat: 10:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 426-2425

15864 Nauvoo Rd
Middlefield, OH 44062
(Around the corner from Rothenbüler Cheese)

Services at this Location:

Location Hours

  • Mon-Wed: 10:30 am - 5 pm
  • Thur: 10:30 am - 4 pm
  • Fri: 10:30 am - 5 pm
  • Sat: 10:30 am - 4:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Clean the trucks. Get the accurate fuel gauge so the next customer doesn't have to pay extra.

Brianna P. 
Rating:
5.0

They were very helpful and friendly. I would definitely use their services again.

ORVILLE T. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

The vans could be more comfortable but that is out of your control. Overall, our experience was great.

Dallas K. 
Rating:
5.0

Customer did not leave a comment.

anthony Y. 
Rating:
5.0

Have more trucks big trucks for rent

VERNON R. 
Rating:
5.0

Turn in was easy, fast and great customer service

Stacy H. 
Rating:
2.0

Staff was not very knowledgeable.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Helpful, friendly staff. Informed them the equipment I rented was extremely comfortable & easy to maneuver. Definitely a cut above the last move I made 15 years ago. Loved the truck & the toe behind trailer for my car.

sharon G. 
Rating:
5.0

The equipment was taken care of over all but whoever used it before us must have used it to move farm stuff cuz it smelled like cow manure. But other than that it was fine.

JANAH L. 
Rating:
4.0

Not sure, everything with my experience was A-ok

MARK V. 
Rating:
5.0

Customer did not leave a comment.

Lucas R. 
Rating:
5.0

They were very friendly and easy to work with.

BRADFORD C. 
Rating:
5.0

Customer did not leave a comment.

REBECCA E. 
Rating:
4.0

Customer did not leave a comment.

SARAH K. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

The staff was so pleasant and helpful.

BRENDA H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

dave H. 
Rating:
5.0

Put a muffler on the truck instead of faulty exhaust system. Fix the Air Conditioning. Replace the wiper blades. Clean the windshield and mirrors. Install back up camera.

NORMAN H. 
Rating:
4.0

Customer did not leave a comment.

MARTHA S. 
Rating:
5.0

Your last question asked would i recommend this location to a friend. Thats funny ,because i just tried to sent up another rental at this location and then just had a representative from corporate uhaul telling me i cant pick up at this location. Uhaul needs to make up their mind. You have this location you want me to recommend, which is an excellent facility, but uhaul is not letting this location provide customer support.

Joseph N. 
Rating:
5.0

You could make trucks available for rental in Middlefield. I shouldn't have to drive to another town to get a 26' truck. Or wait weeks to get one locally.

NORMAN H. 
Rating:
5.0

A gr

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

After confirming my rental reservation 2 miles from home I was alerted 30 min before pick up that I had to go 20 miles to pick up and return my rental. No discount, no apology, no nothing. You take my money then jack me around.

JEFFREY G. 
Rating:
4.0

Customer did not leave a comment.

Danyelle N. 
Rating:
5.0

It was difficult to find the locations, as there is not a proper sign on the blg. Also, you have to go through a maze of rooms to get to the correct desk. I had to ask 3 different people where it was.

John B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

DIANE P. 
Rating:
4.0

Customer did not leave a comment.

COLETTE A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
4.0

Customer did not leave a comment.

ANNETTE B. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

They were awesome and very friendly. It was pleasure doing business with them.

GARY S. 
Rating:
3.0

I think they need to write down how to do the rental and returns. I got a return email and text with the other truck I rented. This one I didn't. I don't think the lady that did it was 100% sure how to do things. I also turned in my truck at 1:15 and wasn't due back till 3 pm called asked for the return form never got it!

sandra M. 
Rating:
4.0

Customer did not leave a comment.

DALE B. 
Rating:
5.0

The uhaul app sucks. I don't know how to explain it but I have trouble with it .

NORMAN H. 
Rating:
2.0

I signed the credit card authorization and was handed keys. I went outside to find the cargo van buried in snow. There was over a foot of snow all over, with drifts as high as three feet around. The windows were covered with ice. It took me over 30 minutes of running the defrosters to clear windows and brush off snow. Good thing I brought a snow brush because there was none in the vehicle.

JON S. 
Rating:
5.0

The Online checking in process was difficult. I waited 20 mins before they even approved me for the truck. I ended going into the place to get sum help because the key wouldn't start the truck. The gentleman was very nice and helpful tho. When I returned the truck,I did it Online and had a hard time entering the milage. The gentleman helped me once again and told me to just return to the key to the box and he would take care of the rest. He did. I received a email the next day with the final amount... everything was ok.

Christine V. 
Rating:
5.0

Customer did not leave a comment.

dawn H. 
Rating:
5.0

Nothing,great service

dale M. 
Rating:
5.0

Customer did not leave a comment.

matt F. 
Rating:
5.0

Haul needs to install jack stands on their heavier trailers, very difficult to get off hitch.

mel G. 
Rating:
5.0

26' box truck made our move so much easier. We were able to get nearly everything in it. The pull out ramp was a lifesaver. I had tried two other U-haul stores but Refound Treasures was the only one that had a truck available short notice. Thanks!

denise K. 
Rating:
2.0

Very unorganized. Had to ask for help to hitch trailer to my truck. I guess they thought I could lift the hitch and back my truck up alone. Terrible experience

Alison M. 
Rating:
1.0

The cab interior was absolutely filthy, and smelled like a dirty dog. The "about 3/4" of a tank was 5/8.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Corban J. 
Rating:
5.0

Customer did not leave a comment.

matt F. 
Rating:
5.0

Frank was very accommodating, helpful, and courteous.

candi P. 
Rating:
4.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Make smaller vehicles more readily available. We had to go with a much larger size vehicle because nothing else was available throughout Northeast Ohio.

steve B. 
Rating:
5.0

Very friendly staff and I was quickly on my way. Very highly recommend them. It was Refound Treasures in Middlefield Ohio.

Bonnie N. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

need to learn how to work computer better.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Frank was so helpful and friendly.

Kimberly S. 
Rating:
3.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Customer did not leave a comment.

lester C. 
Rating:
5.0

The owners were great! Both were friendly and helpful.

Keith B. 
Rating:
4.0

The software was having issues and it took a lot of time to process. Individual at the location was doing all that he could to expedite the process. Was a software issue (slow and kept kicking him out).

Timothy B. 
Rating:
5.0

The location is not well marked to find it and I just drop the equipment and walk to find the place to hand in paperwork. No one saw that I was their with equipment or see if needed a hand with it.

Kenneth L. 
Rating:
5.0

Computer system

Joyce B. 
Rating:
5.0

Help the owner with keeping equipment in working order.

debbie T. 
Rating:
3.0

The location and people there were fine but the overall experience that i had with uhaul as a company was a little disappointing.

Holly W. 
Rating:
5.0

Customer did not leave a comment.

sheldon F. 
Rating:
4.0

Customer did not leave a comment.

paul J. 
Rating:
5.0

U haul at refound treasures , is the best u haul dealer I have ever been to. They are extremely helpful , and the truck was the best u haul , I have ever rented. They go above and beyond for the customer. I highly recommend them.

alan L. 
Rating:
5.0

Fix your computer system. Took most of an hour and more to complete transaction. Time lost for my project and the volunteers waiting to get started . The staff of Refound Treasure were patient and courteous throughout the ordeal. I am a return customer but had to go through all information again. Computer cycled many times on input. Slow responses and uploads. I will be back and hope it works better.

Joyce B. 
Rating:
5.0

The staff at the Middlefield Co-op are always helpful and friendly. They are knowledgeable about what U-Haul would fit my moving needs.

sarah E. 
Rating:
5.0

Customer did not leave a comment.

sabrina B. 
Rating:
5.0

Customer did not leave a comment.

phil G. 
Rating:
2.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

I think you guys need to give me a 25 percent refund for not complying with my original request. My confirmation email stated I was to pick up a 20 foot truck from the burton Ohio kinsman location. And that that place had a very rude lady that I had to wait over 45 minutes to be serviced due to a customer before me paying for a mirror that was missing from his truck. BUY THE INSURANCE PEOPLE!!!! And then she finally was able to tell me my reservations were changed. She was rude and crude and not very nice. You need to pay me for the error and abuse. But the Middlefield location off of 608 was great! In and out and satisfied.

Eugene D. 
Rating:
5.0

Customer did not leave a comment.

EILEEN M. 
Rating:
5.0

Customer did not leave a comment.

SALLY N. 
Rating:
3.0

Closed when I dropped trailer off. I left note with my cell #. So they could call to verify return of trailer and that did not happen. I was charged for trailer b4 I got home.

nancy C. 
Rating:
5.0

nothing

david W. 
Rating:
2.0

Had to waste 2 days getting the truck and car hauler that I rented fixed.

donna G. 
Rating:
5.0

The guy that did my application to rent this u haul was really nice and was very helpful at getting me the right u haul that i needed.

alyssa L. 
Rating:
5.0

Nothing. All went well!

robert W. 
Rating:
5.0

Customer did not leave a comment.

Jeanetta A. 
Rating:
5.0

Customer did not leave a comment.

joe V. 
Rating:
4.0

Customer did not leave a comment.

dean M. 
Rating:
1.0

The new system is terrible at remote locations. We had to go from Warren, Ohio--which had many, many, many U-Hauls--to Middlefield, Ohio, which had ONE, but it was the only place in the region with a 15 foot u-haul that could be one-way. We actually had to leave the site and go to lunch and return to get the contract DONE. Several hours when your electronic system didn't work. Then we got it done, but NEVER were informed that we couldn't return it early and save $$$. It was returned 1 1/2 days early. No one had told us that we were stuck with it for the full four days without a refund. You owe us a refund. I am going to the Better Business Bureau unless I hear back.

Pam C. 
Rating:
5.0

Customer did not leave a comment.

karen M. 
Rating:
5.0

Customer did not leave a comment.

darci D. 
Rating:
1.0

I rented a 5x9 trailer for 24.99 a day picked it up Monday at like 2:15 dropped it off Tuesday at like 2:30 and got charged for 2 days unbelievable If I would have known I would have paid $55 do you use a trailer for one day I would have went somewhere else

christian R. 
Rating:
5.0

Customer did not leave a comment.

susan C. 
Rating:
5.0

Truck was an automatic . Gear shifter was a little stiff. But it did good. Frank was extremely nice. I would recommend his u haul business to friends and family. I would go there again. In fact I will in a few weeks .

alan L. 
Rating:
5.0

Just keep doing what you do, Frank was very customer oriented and friendly. The Customer Service was appreciated.

Todd B. 
Rating:
3.0

Customer did not leave a comment.

TIM C. 
Rating:
1.0

The truck was clean-ish but not stellar. The location was a huge problem because the GPS would not find my phone and apparently, this is a problem with this location. Additionally, I tried to do an after hours pick up initially and the van was not staged so it was a HUGE waste of time and caused other headaches for my business. I am very unsatisfied with my experience. The only person who really was able to give me any helpful service was the field manager, Ryan.

Kelli H. 
No reviews have been submitted for this location.

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