Customer Reviews for Regency Mart
(U-Haul Neighborhood Dealer)

97 reviews

9015 Quioccasin Rd   Henrico, VA 23229

(804) 740-3191

Location Hours

  • Mon-Sat: 6 am - 12 am
  • Sun: 7 am - 12 am

Services at this Location:

Contact Us

(804) 740-3191

9015 Quioccasin Rd
Henrico, VA 23229

Services at this Location:

Location Hours

  • Mon-Sat: 6 am - 12 am
  • Sun: 7 am - 12 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Provide clean furniture pads. Don't charge additional fees for returning the same dirty pads.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Kilder T. 
Rating:
1.0

We were charged for our rental a few times all different amounts when you call them we can not seem to get the person we need. We had the truck 10 hours filled it up and put under 60 miles on it and now we are charged almost 300 dollars and it was understood it would be fixed when we contacted them we were charged again.I would not give any credit cards or bank info.

Sherman B. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

I plan on using them when I go to move, they are nice, friendly, and efficient!

Deanna B. 
Rating:
1.0

My truck was not there at the time scheduled. I booked this location because it said I would receive $50 if my truck was not there, which i did not. I was then given a van-- two hours after my initial reservation time-- which required more trips than I had originally planned for with a larger truck. I was promised that this would be dealt with and I would be charged LESS than my original quote. Instead, I was charged more. My move was delayed two hours, extended by two hours due to multiple trips, and because of the delay I then had to move in the middle of a rainstorm. Absolutely would NOT recommend this location or U-Haul due to the lies and EXTREME inconvenience I suffered.

Frederick P. 
Rating:
2.0

The app to return the equipment was not working adequately. The locations of the equipment pick up and drop off was a third party and the attendant was unable to assist me with troubleshooting. Called customer service and the wait time to speak with an agent was 40+ minutes. Although, it all worked out in the end, the app being the only way to provide proof of return is not ideal. I would have much rather gone to a u-haul establishment.

Kyle T. 
Rating:
1.0

Customer did not leave a comment.

Prasanth Y. 
Rating:
3.0

Mileage out was incorrect. Told staff and they said they would correct and only charge for 30 miles driven. Was over charged by 20 miles. Not a major deal but pretty sloppy work

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Douglas J. 
Rating:
1.0

Had to wait 30 minutes to pick up van because the return had not been entered the night before. Furniture dolly not available. Furniture pads were soaking wet and unusable. Charges for both were removed but I could have used that equipment.

Kathryn P. 
Rating:
3.0

Customer did not leave a comment.

BILL P. 
Rating:
5.0

Customer did not leave a comment.

Majeed E. 
Rating:
3.0

The gentleman helping me was outstanding. Truly. While the location is a gas station in an edgy neighborhood, the proprietor could not have been more gracious and helpful. I would certainly rent again from him.

Karen C. 
Rating:
3.0

The truck had zero gas in it when I picked it up. Lucky it was a gas station and I could fill up right away

Kristofer P. 
Rating:
5.0

Customer did not leave a comment.

Santosh D. 
Rating:
4.0

get newer trucks

Jamal A. 
Rating:
4.0

Customer did not leave a comment.

ALFREDA S. 
Rating:
5.0

Very smooth and easy transaction!

Patrick K. 
Rating:
3.0

Customer did not leave a comment.

Brett K. 
Rating:
5.0

Customer did not leave a comment.

Satya M. 
Rating:
5.0

The gentleman working was very friendly and answered all my questions.

Martin G. 
Rating:
3.0

Customer did not leave a comment.

Lisa E. 
Rating:
4.0

Customer did not leave a comment.

Kathleen S. 
Rating:
4.0

I got charged $30 for gas up fee during gas crisis I think that should be waived as no gas available

william K. 
Rating:
1.0

Customer did not leave a comment.

Regina C. 
Rating:
1.0

When I arrived I tried to tell the man in the convenience store that I had a U-Haul truck to return. He gave me a lot of attitude and said he “didn't have any trucks available” and that he would have to call his boss. I told him repeatedly that I wasn't there to get a truck, that I was there to return a truck. He seemed to have no idea what was going on and kept saying he needed to talk to his boss. He was argumentative and very frustrating to deal with. I was very leery leaving the truck there because I was afraid he would be vindictive and be untruthful about the condition of the truck on its return. The last place I returned a truck was helpful and willing to inspect the truck with me and said that everything was good. This guy last night said inspection “ wasn't his responsibility.“ I asked him if he could check the gas, which I returned at the same level as when I received it, and he said he wasn't going to do any of that and the boss was going to do it later. Not a pleasant experience.

OTTIEJACKSON M. 
Rating:
2.0

Truck ran at very high RPM the whole time. I made sure it wasn't in tow/haul or had the emergency break on but nothing helped. Worst vehicle I have ever rented from U-Haul without question.

Eugene D. 
Rating:
4.0

Staff was friendly and the rates were great

Brandy S. 
Rating:
5.0

Everything was perfect

Micheal W. 
Rating:
3.0

The van was in good condition but it smelled like manure. I had to ride with the windows down and the airconditioning on high and I could still barely breathe!

Angela M. 
Rating:
5.0

It will be better if you can receive a checkout report when you return the truck specially if the return within normal business hours. Thank you

FIRAS A. 
Rating:
3.0

Consider that I was pre-registered, took way too long to get keys to vehicle. Nice UHAUL truck.

carolyn C. 
Rating:
1.0

Guy at the Regency Mart counter charged me for insurance that I declined; he also refused to give me a receipt when I picked up the truck. Took 30 minutes on uhaul's 800 number to get the refund. I won't use this location again.

Keith A. 
Rating:
1.0

Take care of customer

Mohamed E. 
Rating:
1.0

Better customer service

Nihad C. 
Rating:
4.0

Nice staff and no issues. Rental truck was in great shape.

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
3.0

Customer did not leave a comment.

Rodney J. 
Rating:
4.0

Customer did not leave a comment.

Cheri C. 
Rating:
1.0

Location Convenient to me. It given this is a side business to a service station, little attention is given to it. I was not able to mobile check in and check out. The wrong van was attached to my account so I was not able to properly check out and am still awaiting my refund for returning early.

Vasilios L. 
Rating:
3.0

Windshield wiper fluid was empty. Truck windows were snow covered and icy. Tank was on 1/4 when picked up.

Harold S. 
Rating:
1.0

The Track was in really bad condition, Driving the Uhaul was real bad. The location is in a gas station and the rep. was not there for the pickup

mohammed M. 
Rating:
5.0

Not sure what the bad reviews are about - very polite and respectful staff - absolutely flawless. I would definitely recommend/use again. Thank you!

Louise M. 
Rating:
5.0

Customer did not leave a comment.

melvin M. 
Rating:
2.0

the van was very dirty

Raquel H. 
Rating:
3.0

Customer did not leave a comment.

pam S. 
Rating:
1.0

The lady was very rude and unprofessional, smoking cigarettes while on the job. I didnt even know she worked there at first. She also charged me an extra $25 for no reason!! Dont go here.

JENNIFERELIZABET R. 
Rating:
2.0

In addition to truck rental I booked furniture pads and also furniture dolly's. However, theY were not available when I arrived to collect the hire. I just received my receipt and I have been charged for this.

Stuart K. 
Rating:
2.0

The negative response is not to the personal of the location, they were very helpful. It is rather the nature of the business and the impression it made. When renting a vehicle to move my "cherished" items, renting from a storefront does not convey the stability that makes one feel secure that the equipment is taken care of. In an urban area where there are major Uhaul locations the choice to have the smaller location may have more of a downside then the upside of convenience.

William H. 
Rating:
5.0

Very easy, courteous staff. It was perfect. Open on Sunday.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

TAYLORROY B. 
Rating:
2.0

Customer did not leave a comment.

Melissa F. 
Rating:
4.0

Customer did not leave a comment.

mary W. 
Rating:
5.0

Customer did not leave a comment.

Tamantha H. 
Rating:
1.0

Customer did not leave a comment.

Anna T. 
Rating:
2.0

Just a mess picking up the truck in all aspects. Not easy to find, employee gave me keys before finishing the rental. No walk through, no fuel check (she inaccurately put 1/2 tank of fuel when it was 1/4) just a mess.

Joshua B. 
Rating:
4.0

INSIDE DASH WAS NOT CLEAN,SOME TYPE OF SPILLAGE OTHERWISE OK. RIGHT FRONT TIRE NEEDED AIR DURING TRIP.CONVENIENT AND FRIENDLY SERVICE

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Vince W. 
Rating:
5.0

Excellent experience. Very nice gentleman.

Stephanie B. 
Rating:
1.0

He asked me to park U haul multiple times and also rent said 19 but actual says 55 not sure what it is .I paid 72 for 4 hours.

Arun Raj L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
2.0

I was charge $14.00 for safe move without my approval!

RENE F. 
Rating:
5.0

Customer did not leave a comment.

aniket M. 
Rating:
5.0

Customer did not leave a comment.

Andy L. 
Rating:
4.0

Customer did not leave a comment.

Rashida D. 
Rating:
5.0

Customer did not leave a comment.

Sumit P. 
Rating:
5.0

By far the best U Haul experience ever, the owner of the location goes out of his way to provide 5 star service. We will continue to be returning customers! Thank you for all your help and assisting us with our needs!

chris G. 
Rating:
5.0

Customer did not leave a comment.

livia J. 
Rating:
1.0

Nothing. I will never rent from UHAUL again. The vehicle was dirty when I picked it up and smelled like smoke. Upon returning the vehicle at 1:45pm(it was due back by 2pm) I handed the keys to the attendant inside of the location and asked her if I needed to wait or sign anything and she stated no. However, I received an electronic receipt about 90 minutes later which displayed that I turned the truck in 2 minutes late and was being charged an extra day. Additionally, the receipt displays that I drove the vehicle nearly 40 miles when I only drove the vehicle 14 miles. Upon calling the location I was told by the attendant that she would call me back in 5 minutes because the system was acting up and that she would look into the matter using her cellphone. After nearly 30 minutes elapsed, I contacted the location and was advised that I should have received a receipt because her boss was working on it. After waiting a few minutes and not receiving a revised receipt, I called the location once more and the attendant stated that her boss was still working on it. So, why say that I should have received an adjusted receipt if your boss was still working on it. **The official receipt states that I checked out the vehicle at 2:41pm on 8/14 and returned it on 8/15 @ 2:43 despite me returning at 1:46pm. I encourage the location to look at the security and traffic cameras to show that the vehicle was returned. If the mileage is over 2073, please look at the cameras to see if the attendant drove the truck.

BRYAN R. 
Rating:
2.0

Customer did not leave a comment.

Terri Q. 
Rating:
2.0

The drop off location was a gas station with limited parking for trucks.

Edward L. 
Rating:
3.0

Customer did not leave a comment.

Ofer F. 
Rating:
5.0

Everything was perfect. Sumit's customer service was great and he took care of the rental in-store. He communicated with me via text when my plans changed and I had to extend the rental for another day. The return was as easy as handing the key to the clerk. My receipt was in my email within 30 minutes.

Thomas P. 
Rating:
2.0

More professional and courteous staff, that is not smoking on tbe job. Take more pride in the appearance of the store.

Shonda T. 
Rating:
5.0

no comment

Kodzovie B. 
Rating:
2.0

Make the online checking and checkout easier to follow. Have counter service representatives learn to speak better English.

Norman L. 
Rating:
3.0

Overall, the drop-off experience was positive. The staff was friendly and helpful. However, I had requested a hand truck, which I did not receive. I should have checked the back of the truck, but I didn't think to do so. Upon drop-off, I was charged $75 for unreturned material.

Isaac J. 
Rating:
5.0

Customer did not leave a comment.

Jerome K. 
Rating:
1.0

The clerk at the store was rude, nasty and disrespectful. She acted as if I was a pain in her behind. She refused to do what was required of her and gave us hell for asking her to do her job.

Sophia S. 
Rating:
1.0

I turned in 24 pads n my trailer. I gave everything to the man on duty. He acknowledged everything was good n told me to leave. He left the trailer on the side with the pads in it unlocked. I called the location because of how shady that seemed n he said I was good again n that his boss was able to do the turn in till the next day. I folded them n put them in the back. I'm doubtful anyone even looked at them.

Harry B. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

Murali R. 
Rating:
1.0

Lot is super small and shares it's space with a convenience store and gas station. Not pleasant.

Stephanie R. 
Rating:
3.0

The boxes that you return keys was not lock and that was bother some to me because anyone can get in an take the keys.

SYNIKA L. 
Rating:
1.0

We had a disaster using UHaul yesterday. We had started the online check-in when the manager said said he would finish the check in. We required assistance from the 1-800 number, waited 15 minutes on hold, and then the manager was finally able to process our order. We had ordered furniture pads and they had none. Ugh. I thought that was the worst part, but the return process was weirder. A stranger in the parking lot asked our name, to report the mileage on the van, and for the keys to the van. I wanted documentation that we had returned the van. She said the store had cameras and that I should not worry. She was not able to print out our receipt. Throughout this process, the store's other customers were the priority and we were asked to step aside so that they could be attended to. The really funny part is that we drove by a UHaul location with a hundred trucks on the way to our daughter's apartment. I should have made our reservation for that location. Based on our experience, the process of using local convenience stores to operate YOUR business is not a good idea.

Deana B. 
Rating:
5.0

Friendly and helpful

steven B. 
Rating:
3.0

Management over charge me for my U-Haul my service was supposed to be $57.58 management charge me $98.64. and I only had the truck for 5 hours. I called management left a message and they did not respond back I spoke to the associate in the shop and he did not want to call the manager like he did when I first wanted to rent a truck.. This place stole money from me.

Ayrion L. 
Rating:
2.0

The Uhaul reservation email we received said you pay at the pick-up site. The female employee there said you had to pay online. There was no option to pay online...we went back several times through the email link to check in and were never given the option to pay online. She held us up for 30 minutes (while serving others food) insisting that we pay through the app with an account we did not have. Finally she conveniently "found" a way to charge our credit card. This employee's actions will run people away from renting Uhaul equipment here. We're definitely never returning and will warn others.

Albert J. 
Rating:
5.0

Make it easier for the agent to pull up information on the app, overall the experience was fast and the agent /cashier was great.

Victoria C. 
Rating:
5.0

None

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Theresa T. 
Rating:
1.0

Pricing was horrible

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

kathryn A. 
Rating:
5.0

Cannot not think of anything to say about improving the service at this Regency Mart since the service was great. They were extremely friendly and helpful. Especially the gentleman named Amir. I was in a real need for a rental van and he was very helpful and patient especially when there was a 'computer glitch' that kept happening with the transaction details. At no fault of Amir. And the lady ( I did not get her name) with whom I returned the rental to the next day was also very friendly and helpful. I ad a very good experience with my rental thanks to all those involved at the Regency Mart on Quioccasin Rd.

Frank F. 
Rating:
5.0

The kindest people, the warmest staff, understood my and address my moving concerns.

McKenzie F. 
No reviews have been submitted for this location.

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