Customer Reviews for Reid Taxi

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Reid Taxi

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William B. on

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Customer did not leave a comment.

Susan C. on

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My can was the oldest one possible

Philip S. on

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Stephanie W. on

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Don't know that you really can improve on this location you franchised out to someone operating out of a creepy building behind a basically pay per hour type of hotel. I am female and picked up after hours the parking lot was completely dark nothing was marked I was afraid if I wasn't in need of a quick move I would've left. The owner didn't do anything really wrong this is just really an unsafe location.

paul B. on

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Anthony H. on

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Using the app to pick up has consistently been a problem. It took an hour to get it to work and this is not the first time I’ve used it. I texted customer service and over a half hour time frame I never got a response. Then I called the 800 number and when I was put on hold by a rep, no one ever came back. I may use enterprise in the future.

Jarrod S. on

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Danny was exceptional to work with...very courteous and respectful ...Highly Recommend this location!!!

Katherine C. on

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This gentleman who owns this business is really kind and helpful. I have rented from him 2 times and each time he has gone beyond and above. Don't judge the place by its location / looks - it's good as it allows him to keep a high inventory of available UHaul vehicles.

Charles W. on

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Thomas F. on

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Brett R. on

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Scary location!

Christopher H. on

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Steven V. on

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Clayton P. on

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This location was great. Very friendly and helpful. However your wed site is very hard to use. Everything it did for me , when it worked, was wrong.

Bruce M. on

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The pick up location, in a rundown former motel property with a small U Haul sign on a door then a search down hallways for an office identified only by stacks of U Haul items visible, made me skeptical. Equipment was in acceptable condition. The office was a shamble of old paperwork, towing components, and general stacks of debris. Not up to the U Haul standards I rely on.

Michael W. on

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The best U-Haul dealers I have dealt with are The Wharf in White Stone and Reid’s Taxi in Roanoke. Amazing customer service!!!!!

Sharon W. on

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The “pick it up anytime” was a bust. I’m not sure I would ever use that again

Teresa C. on

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Danny, who handled my reservation for a cargo van, was professional, friendly, and struck me with his kindness and integrity. I very much recommend dealing with this location!

Laurie C. on

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michael R. on

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Hastle free , quick ,all question answered. Great agent. Thank you.

melissa M. on

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Carlton S. on

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Person on duty was courteous and respectful. No complaints.

Sharon B. on

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This location was supposed to open at 9:00 and they didn't get there until 9:40, claiming to have had a rough morning. There were several people besides myself that were waiting for them and they had been there for longer than me. I only say that the personnel was helpful because he backed the trailer in the spot he wanted it in because I don't back up well. I didn't go inside the office, so I can't comment on the facility. I was late to my meeting because I had to sit there waiting for him to get there.

Elizabeth R. on

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Katherine T. on

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Steve V. on

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Excellent customer service and helpful

Paul B. on

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Was very helpful with a situation that arose and showed compassion and understanding in my return. Seemed to have quite a few rental options and I will definitely keep this store in mind from now on. My only suggestion is that I think the hours on the website show different than the actual hours. The hours are better than what the website lists. Saw people complain about night drop box so not real sure what was to miss there as it was rather visible.

Gary B. on

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Chelsea J. on

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Great customer service, very helpful and nice!

Karen P. on

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This was an excellent experience. The gentleman I dealt with was friendly, polite, and extremely helpful. He even picked me up and gave me a ride home at no charge. I will definitely recommend UHaul at Reid Taxi to all my friends.

Christopher M. on

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Update the computer system. The screens kept crashing and took about an hour to do the final process. The guys phone was more reliable than the desktop

Roger N. on

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David K. on

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I was referred to this dealer by by a representative of u-haul when a promised vehicle failed to materialize at another U-Haul location. While I remain more than moderately displeased with the attitude of that location, U-Haul representatives were dilligent in their efforts to rectify the situation. I was directed to Reid Taxi where the vehicle I needed was available. The service there was excellent, the representative was personable and helpful. Though a little further from my residence, It is my intention to put them at the head of my option list in the future. Thanks for a job well done!

carl G. on

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No one was in the office and it was supposed to be open but guy was gone not happy with yalls service and cost me time n help