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Colin M
Customer Reviews for Reliable Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment functioned perfectly and without incident. Also, I got to pet a dog, which was a highlight. She's a sweetie.
Kevin MService was very good and Brittney was very helpful.
Melodie SThe people we rented the truck from was great. The young lady and the young man it was clean. Everything went perfect. The drop off guy was nice too. It was a great experience. We will recommend you.
Virgil RNothing...Everything went extremely smooth.
Frank MThis has been my drop off location several times. The service is always great and the personnel is knowledgeable.
Fred KThe truck was rusty and part of it fell off first time I opened the back with a lot of rust falling
Maksym KBritney was extremely helpful in making my experience smooth and efficient. I was extremely satisfied!
Calvin MMuy agradable servicio muy bueno y las personas muy amables
Antemio MOld truck, mobile pickup was so slow and unnecessary
Joshua ZThe young lady there was very nice and helpful.
MICHAEL JEverything was quick and on time Great People
Robert HAmazing
Mansoor MGreat service!
WAYNE WRepresentatives of Reliable Storage went and picked up the vehicle from a more distant location so that I would not have to use Uber to pick up the truck...they went above and beyond!!!
James YI appreciate the staff for being honest, patient and kind. They are owners who understand. Not just staff. That makes a huge difference when you’re in a position to need understanding and empathy.
Jade C | Overall ExperienceNothing
Laurel FBoth Bri and Brittany are always professional to work with. I had an issue with the system changing my pickup location, and Brittany corrected it for me after hours. Bri was able to get a payment issue corrected for me and she handled it without any problems to me. I can't recommend this location enough. It's always a smooth transaction of picking up and dropping off. If you need to rent a U-haul, go see these ladies at Reliable in Shorewood!
Kim GTotally messed up our reservation had to drive to two locations to pickup our equipment. Then you guys messed up our date then I had to call multiple times to fix the times and dates. Then you changed our drop off points twice on us! And of course didn't care one bit but sure did take our money in a hurry! Horrible customer service and a clear don't care attitude!
joe wTotally messed up our reservation had to drive to two locations to pickup our equipment. Then you guys messed up our date then I had to call multiple times to fix the times and dates. Then you changed our drop off points twice on us! And of course didn't care one bit but sure did take our money in a hurry! Horrible customer service and a clear don't care attitude!
joe wThe staff was very helpful and quick.
SEBRENNA GEasier mobile check in. Took way too long. It’s a lot faster to just pick up a truck from Home Depot.
Michael Svery personable and helpful staff!
DOUGLAS BAlways a great experience renting from Reliable !
Nicole KThis location was great. My only complaint is when I booked the reservation, I was picking up the truck in Minooka. The morning of pickup, I went to the Minooka location and they were closed. I had to go Uhaul to inquire and was told I had to go to Shorewood to pick up. That wasn’t my time and prevented me from getting back in time to meet my movers.
Cheryl HHave trailers more accessible.
Michael HThe on line return never works. Had to spend about 10 minutes trying to get it to work.
Roxanne MGreat customer service
RICH RThe young lady working the desk was fantastic. No improvement needed.
Ralph HMake a little clearer how to report your return via application. We returned at 9am. Their location doesn’t open until 12:00 pm. Dropped key and reported and still got call 3 hours after returned from regional
Debbie HApp to return vehicle would not pick up my location when returning vehicle. Had to try 4 times and the walk to building and stand there for about 10 minutes.
Roxanne MThere were false claims on my record. I don't like that. First things if there is damage you need to call me not just go behind me and ask the adjuster to harass me for nothing after 3-4 months.
Suraj UI do not like having to check myself in and out to rent a truck. I do not have that kind of time to put into a rental. It did not go well on the customer friendly to use app. I do not like business think it is ok to use my smart phone and assume its to help their business and you are forced to put an app on your phone. That is my phone and it should not have to be used for a business. I do not like the not doing business with a person. Next it will be AI rep on the phone. I maybe going to budget rental from now on. I took 3 hours of my own time to rent the truck and made it much harder to get what I needed done. Why have a rental place if only open for a couple of hours. I could have rented down the street from me if I wanted to do the work of an employee. I was not told this was a self check out. I paid more in milage for no reason. I could not beleive it was a self check out. You had to know to try moving a screen in a different direction to get the screen to show everything. The app worked very slow and did not have error messages to guide you. It is not right
debbie hThe drivers side door had to be slammed hard to get it to close. I'm guessing a hinge was needing adjustment
Kimberly GVery good service and staff.
Bruce REverything was perfect..the ladys at the desk were very nice and helpful.and they very very beautiful.this place will have all of my business for my moving needs
mark hI did 3 services in 1. I rented a uhaul, a storage unit and hired movers. The uhaul and storage unit were quite a drive from my home and both locations were a bit of a distance. A closer proximity between the 3 places would have made it a better experience. There was also confusion as to where I would be picking up the uhaul/ and rental unit, so I went and my movers ended up going to 20555 frontage Road because of the discrepancy.
Shyrita RI appreciated being able to come and go with my unit no matter the time, and this unit helped me shelter my belongings until I was able to find a place of my own. Thank you very much for your kindness with any questions asked and always being able to provide and accurate answer.
Jessica V | Overall ExperienceThanks to the lady at Reliable Storage. She was great to work with and took care of getting me set up.
Max ZTried to use the mobile pickup with little success. Truck didn’t want to shift at times. Horrible ride. Might look for different moving companies in future.
Nicolas KThe app technology was very slow, once arrived at site the process took over 40 min. To get the key to vehicle. This is simply In unacceptable, I had to submit license several times, apparently it timed out and I was never notified and had to start all over again, the fact that this happened is also unacceptable, and that I had to provide a third party phone for verification and wait on that process was again unacceptable. Then amount of time that was wasted on this incredibly frustrating technologically flawed app will have me looking into other truck rentals. I exclusively used U-Haul in the past and had very few issues, customer service was fantastic. I can only come to the conclusion that the company now puts profit ahead of all else, tells me that accounts are on the board. This whole experience was very disappointing.
Paul LThis is the second time I got a truck there to help me move things. Everything went well and I would suggest going here to everyone else I know needing a truck to rent.
Scott KI was charged an extra 79 miles which is impossible because I drove from Chicago to Minooka and dropped it off at Shorewood as that was the drop off location they picked. Very unhelpful when I called to get help.
Yvonne WEverything was good. The gas cap on the 10' ft truck was broken or weird but besides that no problems at all.
Scott KEverything is good only truck make lots noise. And no phone charger or navigation
maaendra pI ordered a 2 wheel dolly and it was not on the truck when I got it make it thanks Orissa and
John BAmazing costumer service and a great experience renting a trailer.
Dan SWe've used these folks on several occasions. They have gone above and beyond to accommodate us. They are our go to for any sized trailering needs.
meg lThe cargo area wasn't filthy, but it wasn't exactly clean, either. I know there are a lot of miles on the truck (>160K) but it shifted very hard (both up & down). Service was good when I picked it up.
Matthew ZGood
Miles DI think it’s fine the way it is and the staff is very friendly and very helpful.
David LCompletely friendly and inviting thank you
Jacquelia GPeople there are always helpful, respectful and courteous.
Miguel RBrittney is always so helpful and nice to our family. She’s very professional and is always willing to listen and help. We have recommended this storage place to many family members. Thank you Britney for all you do. We appreciate you.
John F | Overall ExperienceThe lady who works here is clearly a hard working woman. She was always very polite, helpful, and knowledgeable. Would use again if I had storage needs.
Paige D | Overall ExperienceWe had a great experience with Reliable Storage and will use again if we ever need storage in the future.
Nathan B | Overall ExperienceI was at this location for nearly 10 years and found it to be extremely secured, and the staff very helpful and friendly.
JULIUS M | Overall ExperienceWe have had a unit here for years. Manager is super friendly and helpful. Great place to store your excess "stuff"!
FRANK V | Overall ExperienceThe storage unit was clean. The staff is very friendly and helpful. The paved roads have several very large pot holes and areas that have sunken in. Needs paving work bad.
John F | Overall ExperienceStaff was great and wish more were like them.
Bruce M | Overall ExperienceAwesome
EDWARD B | Overall ExperienceBrittany was great to work with.
Theresa T | Overall ExperienceVery nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100% recommend the storage facility to anyone
Lorena L | Overall ExperienceThe location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily available
Fred E | Overall Experiencefine.previous to making reservation over the phone, went to location only to find it was closed during open hours, otherwise, service was fine both on the phone and at storage.
Privacy R | First ImpressionsOverall, excellent! Brittany was very helpful in setting up over the phone and in person. The unit was available and fit my needs. Thank you.
Privacy R | First ImpressionsEven though we did not need the storage area at this time the personnel at this facility have always been very helpful and provide excellent service. Would recommend this facility. Thanks.
Privacy R | First ImpressionsVery friendly helpful.
Privacy R | First Impressions