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KALYNA M
Customer Reviews for Remorques & Attaches Sorel Tracy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup point was change less than 48 hours before my moving day. I had miss work to pick up the truck. And the app didn’t work well for the return. Had to wait on phone for 15 minutes before the app work. Followed the guide to fill to 1/2 tank. It went up to 3/4.
Samuel LPneus arrière très usées
Pierre CEverything was perfect, although I had to deliver the truck after hours. That was not a problem though. Thank you !
Linda MNo explication how to use the trailer and no validation or condition for the equipment. So flasher doesn’t work and create a little bit. Confusion on the road. No body for the return or explication So it’s really do it yourself and good luck
Dany Cexcellent service pour le retour.
richard mLow inventory and equipment
Joel BMerci beaucoup bon service
Mario GLe retour du camion lorsque la boutique est fermé, il était difficile de compléter la démarche de retour sur votre site.
maggy GExcellent service !
Vi-hoan WIls m'ont chargé des frais d'essence or que j'ai remis le camion à 1/4 comme convenu. J'ai des photos à l'appui j'ai été obligé d'appeler le siège social pour qu'il puisse me rembourser les frais supplémentaires
Joelle MI have been charged 73.03$ for no reason, the office was closed, the deadline was Sunday january 8th 2023 8:00 am, I returned the truck early on saturday afternoon at 2:45 pm, I fill up the tank with gas more than the 3/4, the link I received from u-haul through text msg in order to do the steps to return the truck like : share location, download pictures, etc.. was not working, that's why I called the customer service, and the agent told me to park the truck in the parking lot, to take pictures of the truck like a proof, to leave the keys in the orange box. I want my money back, cuz I'm very upset, I have all the pictures with me, just let me know how to send it to you.
Keba MLe camion était enneigé et ris dans la glace...le propriétaire a du venir sur place le sortir avec un tracteur...il a briser le devant du truck on a parti avec le camion a 8h30 dans la cour 2h de retard Comme je ne parle pas anglais j'ai demandé a 3 personnes différentes d'appeller ma tante qui est anglaise pour que je puisse expliquer la situation...ils n'ont jamais appellé... La seul chose de bien est que le propriétaire nous a vu dans les caméras et est venu nous aider... Il est très sympathique Alors je demande réparation...où dois-je envoyé ma plainte
Jacques GThe guy arrived late, he didn’t get the snow off before we took it, almost didn’t have any gas in it I had to put some because I couldn’t even get to my place (10 min), he didn’t have enough blankets (12) for us, I had to refill the windshield washer at some point and the truck was very dirty. He was complaining about U-Haul because he didn’t have the equipment
William AJe suis écoeuré d'avoir un contrat et ce questionnaire en anglais. Les américains nous traitent comme des moins que rien.
JEAN LLe problème pas l'établissement. Bug dans l'application pour récupérer le camion. Incapable de scanner le verso du permis. On a perdu plus d'une heure à essayer de se faire aider en français. Impossible d'avoir accès à la clé du camion sans sauter cette étape. Beaucoup de stress pour rien.
Laurent MWas close
Mario BI had the problem in picking-up my rented truck. I called the customer service and waited for an half hour yet i havent been able to talk or ask anybody. The person arrived in the office late. I understand that it is weekend but atleast give more offort to have someone to answer in cases like that. I suggest you should include the sling as well. But overall I am very satisfued.
Marvic GMy parking lights were not working and i was afraid the whole trip that i was gonna get pulled over by the cops. Very frustrating
JeanLuc BLa personne a l'acceuil est souriante et acceuillante! Service Rapide et efficace !
Ahmed BThey modified the contract from 53 miles allowed to 150 miles bu i still got charged for extra miles after doing only 67.4 miles... not recomanding u-haul to anyone anymore Il y a eu modification du milage aloué au contract lors de la prise de possession du vehicule, de 53 miles aloué a 150 miles mais j'ai été chargé en extra malgré que j'ai fait seulement 67,4 miles. Le système de retour en ligne est très defecteux et a nécessité un 2ieme téléphone et près de 30 minutes.
Nicolas GC'était fermé lors du retour du trailer. Nous avons dû retourner sur place lorsque nous avons constaté qu'il fallait nous géolocaliser.
emilie cI didnt get the right key. I got the key for a 15ft while i was ordering a 20ft. I ended up doing a additionnal travel which cost me more than my previous choice. Also, i wasnt able to upload pictures on the app. I needed to restart from the beginning... waste of time when i got the truck and when i returned it.
Alexandre GWe rented the same truck about a month ago and today again. We did the exact same road and km but ive got charge 25$ more even thaugh the gaz is cheaper. There is an Issue with the gaz gage. Even when we left the store it has dropped by 1/4 only after few meters. I would like to get refund for the extra charge due to the truck damage. Even the employees at the store know about the issue because other client complain about this before
Eric DOriginal reservation was for pickup at a different location. Last-minute change resulted in added complications. I appreciate the effort to ensure that a truck would be available, but better care to have the truck ready at the location where it was reserved would make the experience much better for your customers.
Gabriel DAvoir les bonnes dimensions lors de la location du camion
Marc aUn service internet en français serait apprécié
PAUL Trecevoir mais émail en Français merci
MICHEL BWould it be possible to have the website and every interaction in French? Some pages are translated. And if the other pages are, I didn't see/find a easy way to switch to another language. Thank you very much the service.
Gideon ZPick up took more than 1hour because of IT issue
Mathieu-Philippe TMerci infiniment au service à la clientèle, très accueillante,très gentille..rien de compliquer avec elle!!
SYLVIE THow about customer service that ANSWERS THE PHONE? how about customer service that doesn't throw you back in the cue unceremoniously.? How about consitency between what you asked for and what you get? HOW ABOUT COURTESY FROM YOUR REPS? This company is absolute garbage and your service is appalling. It goes to show how multi nationals have a monopoly and it is the only way they stay inbusiness is because there are no alternatives. For shame. The stress and aggravation I got was only matched by the over-pricing. I will file a complaint with the OPC and all channels that I can find.
BENOIT LAll was great The owner or manager in Sorel was very helpful and courteous
Scott CService à la clientèle de la compagnie u-haul est nul. très très très mauvais service le pire que j’ai jamais eu.
Jessica DExtremely rude staff
Stephane QI spend 2 hours on the phone to pick up m’y truck. I spoke to 5 peuples in your compagnie. I never recived that email, to supose prepare me. Check m’y drive licences in the moment to supose to pick up m’y truck? Not normal!
Padure MOnly one thing, if you want to do business in Quebec the main language is french. To bad your questions and informations are not in french. Besides this everything was fine. Thank you
RICHARD Qce serait bien d'avoir le site en français aussi...comme en ce moment vous me poser les questions en anglais....j'ai trouver ça compliquer prendre possession du camion..je ne crois pas que je vais reprendre uhaul bientôt
Danielle LTrès satisfait
GILLES BIl étais ferme
Sylvain MIf the truck would come with straps it would be better
Gabriel LThe truck was really dirty, the mobile pick up app is simply useless, the process is complicated, long and tedious. In this day and age, isn't it possible to apply a mobile model like Communauto, Car2Go or any modern vehicle rental service? Mobile unlock, driver verification BEFORE you are in front of the truck at -20 °C, or at least a functional app? Terrible experience overall.
Luis ALe service à la clientèle de cet établissement est super. Par contre, celui de UHaul était médiocre car la communication téléphonique était en anglais et les informations pour la prise de possession de la clé n'était aucunement indiqué dans le courriel de confirmation.
Rémi NUhaul app does not work importing photos and at first, its complicated to pick-up the truck with mobile. Its an amazing idea to pick-up a truck at any time but it took me more than one hour just to do it. Just improve this processe and everything will be perfect
Louis-Philippe B1 hrs 45 mins to get the keys to the truck, in addition to having gas, a fee of $ 30 I will call tomorrow to make a complaint, service and fees not to be mentioned, it was the first time I took your truck company
Dany PTrès bon service c'est recommandé à tous
MARCEL MA notre arrivé le camion était encastré dans la galerie et l’angle de stationnement des véhicules rendait la manoeuvre de sortie du stationnement difficile.
Melissa ANothing to improve excellent service
Martin CService rapide et courtois !
Benoit CI rented the truck to move from Montreal to Kitchener. Although I ,made my reservation long time before the pick up date. I was advised that a truck in Montreal was not available just one day before and that I had to travel to Sorel-Tracy instead, which is 90km away. Although I got 90km compensated for the additional km, I still had to drive there to pick the unit up, so additional 2x90 km for my personal car, plus gas and in addition I lost 2 hours that I planned for the move. I was coming from Kitchener. Although I was advised during the reservation that a truck might not be available, I was not very happy to be informed just one day in advance that in fact there was not one available. The people at Sorel Tracy were very very nice and helpful, but I think that your scheduling team could do better.
DIETER B