Customer Reviews for Reno Self Storage
(U-Haul Neighborhood Dealer)

116 reviews

6101 Lamar Rd   Paris, TX 75462

(903) 739-8559

Location Hours

  • Mon-Wed: 8:30 am - 2 pm
  • Thur: 8 am - 12 pm
  • Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/26/2021: Closed

Services at this Location:

Contact Us

(903) 739-8559

6101 Lamar Rd
Paris, TX 75462

Services at this Location:

Location Hours

  • Mon-Wed: 8:30 am - 2 pm
  • Thur: 8 am - 12 pm
  • Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

They double charged me... I was only supposed to pay 82 dollars and they charged me that amount and turn around charged me agian 175.00

Cobie O. 
Rating:
3.0

Clerk could have been more informative. I had to read my contract thoroughly to understand the whole process.

Sherry W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Alefia T. 
Rating:
3.0

They were closed

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

martin V. 
Rating:
4.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

Was a little hard to find. It sit behind automotive shop with sign on their building undicating Uhaul was behind them

Ron F. 
Rating:
3.0

Fix corporate problems

Karl M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

She is a very personable nice lady. She was so helpful.

Rebecca P. 
Rating:
4.0

Customer did not leave a comment.

Randy G. 
Rating:
4.0

Customer did not leave a comment.

Dave M. 
Rating:
4.0

Customer did not leave a comment.

Rejeannna T. 
Rating:
5.0

Grace is always easy to deal with! She's awesome!

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

My opinion? There are no improvements needed at Reno Self Storage! Grace was knowledgeable, amazing and friendly with the most phenomenal customer service I have ever experienced at any Uhaul/ storage site. I walked in worried and stressed, but thanks to her, I was able to leave it all behind once I walked out. The storage unit rates are outstanding as well and I will definitely recommend Grace and Reno Self Storage to anyone needing a Uhaul truck or any other storage options! Thank you so much!

Stephanie B. 
Rating:
3.0

Customer did not leave a comment.

BRUCE P. 
Rating:
5.0

Excellent Staff and great price! Thanks so much for making it so easy to rent a U-Haul!

Rosalio S. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Katherine J. 
Rating:
1.0

The lady barely knew what she was doing .. and she told me that it was 55.00 and when I looked at my receipt it was more..

MISTY P. 
Rating:
1.0

The truck I got was in very poor condition, including a cut in the front tire. I called this to the attention of the agent. Was NOT offered a different truck. Next day, I got a call from a U Haul service rep. Too little too late. The truck was loaded and on the road. I am very disappointed, there were other issues as well. I believe I should get some sort or refund for my inconvenience and uncomfort for having to tolerate such unstandard equipment. I have used U Haul all the time and been satisfied. Probably won't in the future, unless I am compensated. This will also determine how I report this incident on social media, hope I don't have to. It's up to U Haul now.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

craig R. 
Rating:
5.0

Service is excellent

cathy L. 
Rating:
4.0

nothing

Glen S. 
Rating:
4.0

I have also rented from the return site.

Patience J. 
Rating:
3.0

Give better directions. Hard to find. Personnel very pleasant but took awhile to get out the door. Truck pulled to the right.

Sina H. 
Rating:
3.0

Customer did not leave a comment.

Ruth P. 
Rating:
5.0

I would recommend the addition of Bluetooth capabilities in your fleet vehicles. i feel that it would greatly enhance safety.

David D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
4.0

Customer did not leave a comment.

Roderick B. 
Rating:
5.0

Customer did not leave a comment.

Jesse L. 
Rating:
4.0

Customer did not leave a comment.

michael L. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Convenient location. Dropped off after hours with no problem.

David G. 
Rating:
3.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Nothing. Very efficient & helpful.

steven S. 
Rating:
5.0

Stick with quoted price and other details that are promised.

Bridget K. 
Rating:
5.0

Customer did not leave a comment.

Anita G. 
Rating:
4.0

Customer did not leave a comment.

ROLAND B. 
Rating:
5.0

A world of difference from where we rented the truck.

JEAN N. 
Rating:
3.0

Fire the district manager. My truck was double booked, I was supposed to get at Reno location. The manager knew about it the day before and didn't say anything. I found out when I arrived and had to go 35 miles away to get a truck. I am extremely unhappy with my experience

Gino C. 
Rating:
2.0

Charge us for the actual mileage consumed, not the random guess we had to submit prior to renting!

Elena B. 
Rating:
5.0

At this location, absolutely nothing ~ friendly representative, excellent service!

BARBARA L. 
Rating:
4.0

Driveway to UHaul business needs to be marked better as it is behind the street front businesses.

ROSE H. 
Rating:
3.0

Would not rent from uhaul again. The truck could barely hit 65 and was dangerous to drive with road speeds posted as 75. I don't know if it was a regulator or just a bad truck (1/2 filled with light weight materials). Slow speed caused lots of people to pass angrily.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL F. 
Rating:
4.0

Customer did not leave a comment.

BRAD S. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY M. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY M. 
Rating:
1.0

No body was at the drop off point nor would they answer the phone.

HENRY B. 
Rating:
3.0

We had to wait to long to get the truck and it had no air

CLEO S. 
Rating:
5.0

Customer did not leave a comment.

RAMONA B. 
Rating:
3.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

It was hard to determine from Lamar Rd. exactly where the drop-off point was.

HENRY C. 
Rating:
5.0

great

FRANK N. 
Rating:
4.0

Customer did not leave a comment.

SHARON M. 
Rating:
3.0

Customer did not leave a comment.

ANDY A. 
Rating:
4.0

Customer did not leave a comment.

ALICE E. 
Rating:
5.0

very helpful staff

GREG S. 
Rating:
4.0

Customer did not leave a comment.

LORI K. 
Rating:
5.0

very professional and courteous!

JACK G. 
Rating:
2.0

look for a place that has storage buildings, you'll never know there is U-Haul there also. place is not so noticeable off the highway. needs a bigger sign to be noticed for people whom do not live in or around the paris area.

Barbara F. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
1.0

Hard to fine. We drove past it due to the storage buildings are located off the road behind another business. Lots of people move on Weekends and they close early in Saturdays. I didn't really know where to leave the vehicle. And since no one was there to help me at 12:15pm, I hope I left it in the right place. The worst part of the whole experience is Uhaul has a monopoly. I reserved a truck a week out. The day before I'm to pick it up I receive a call stating there isn't one in town. So Deb in Little Rock AR tells me the closest one is in Texarkana AR two hours away. (Which is a load of crap) I ask what about Ruston LA an hour away. They had one available. I bet there was one even closer. Come to find out there was one in my town. So I ask Deb are they going to give me a discount on having to drive two hours, to Ruston LA and back to pick up the truck and she said no but we are going to give you extra miles and a extra day. I didn't need extra miles because come to fine out they charged me for 270 miles for a 170 mile trip. That's $50 more in miles they charged me. Plus I didn't have an extra day to take off. What I wanted was credit because I had to buy the gas in my personal vehicle to go pick it up and I had to buy the gas in the uhaul. At least Uhaul should have credit me on that. I made reservations and for me to do Uhauls job and make sure I had a truck ready for me. Deb in Little Rock AR was hateful and pretty much said take or leave it. Poor customer service. What do you expect when you have a monopoly. It's sad that a company like Uhaul can't offer better service to their customers.

GEORGE R. 
Rating:
4.0

Grace does a great job! So nice. Everything was great!

Carole F. 
Rating:
5.0

Wasn't strong enough to remove trailer from car. A jack on the trailer would have been nice, but I understand people would break them through misuse.

PATRICK W. 
Rating:
3.0

Customer did not leave a comment.

Philip T. 
Rating:
3.0

Customer did not leave a comment.

JERRY P. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA D. 
Rating:
5.0

Customer did not leave a comment.

belk S. 
Rating:
5.0

no complaints -- everything went as scheduled -- Uhaul employees contacted me when they emailed me they would all my requests were met

NELLIE S. 
Rating:
5.0

Customer did not leave a comment.

HARRY C. 
Rating:
3.0

Unhaul changed our pickup location at the last min. the new location was 50 miles away! they said it was because the one we had chosen didn't have our size truck, but we did drive by and they had the exact truck! we made our reservation wks ahead. The equipment was avail but had to drive 100 miles round trip to anotherr location. not happy at all. however, the lady we did pick up our truck from was wonderful!

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

HAROLD K. 
Rating:
3.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

MARC B. 
Rating:
5.0

nothing, the customer services was great, she was a very kind and friendly person.

Denise P. 
Rating:
5.0

Extremely helpful and understanding in time of need

CLINTON C. 
Rating:
1.0

She was very rude. Place didn't close until 5:30, we arrived at 4:30. The lady said she had already shut down her computer and did not really want to help us. Very Rude, will never go there again, or recommend that place to anyone.

JUDY B. 
Rating:
3.0

Customer did not leave a comment.

GARY E. 
Rating:
4.0

Make sure to check the roll up door before driving off, we discovered that the door was hard to roll up and down and it was almost impossible to get it far enough down to lock it.

TOMMY M. 
Rating:
5.0

Customer did not leave a comment.

RON G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

CLINTON C. 
Rating:
4.0

I want to explain the "no". I don't blame the location manager in the least about my issue. It's meant only as a response to the tire failure.

HARLAN S. 
Rating:
4.0

Customer did not leave a comment.

SHERRY L. 
Rating:
4.0

Customer did not leave a comment.

SHANA G. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Very helpful and sympathetic! Very good customer service!

PAULA B. 
Rating:
5.0

I DONT REMEMBER THE LADYS NAME BUT SHE WAS AWESOME AND SO VERY HELPFULL.. I REALY APPRECIATED EVERYTHING SHE DID FOR ME AND IT HELPED TREMENDOUSLY WITH MY MOVE.. THANK YOU

SANDRA D. 
Rating:
3.0

Customer did not leave a comment.

Martha M. 
Rating:
5.0

Customer did not leave a comment.

GLEN W. 
Rating:
3.0

The lady at the place was very, very nice. Her name is Grace, but the place was not that nice.

HAROLD D. 
No reviews have been submitted for this location.

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