Customer Reviews for Rent 1 Equipment Rentals
(U-Haul Neighborhood Dealer)

942 reviews

126 Commercial Way   Costa Mesa, CA 92627
(On Commercial way between Superior and Newport Blvd)

(949) 646-1566

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(949) 646-1566

126 Commercial Way
Costa Mesa, CA 92627
(On Commercial way between Superior and Newport Blvd)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY H. 
Rating:
5.0

Customer did not leave a comment.

EMILY D. 
Rating:
5.0

This was the best rental experience I ever had. The owner realliy cares about hs clients. Tucked in behind a street in Costa Mesa, this is the best rental place ever. I will definitely be going back. Would not go anywhere else. Thank you so much!

JILL B. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
2.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

LISA G. 
Rating:
1.0

The man who works there seems very off, he's unprofessional and rude. He makes the weirdest comments that make you want to take a few steps back. The reviews that say "Manny was great and proffesional" are most definitely fake. If you're in the area and have the time to go in and see the weird guy I suggest it purely for entertainment! Definitely check your receipt if you rent a truck because he's a fan of, "if there is something wrong I'll send you the bill, just go". I feel sorry for the guy, seems genuinely unintelligent.

April H. 
Rating:
5.0

Customer did not leave a comment.

ELISE K. 
Rating:
1.0

This was the worst U-Haul experience I have ever dealt with. Between the unprofessional gentleman behind the counter the minute we walked in, to making it a just as an uncomfortable return of the truck, it was all irritating to say the least. He also called us names. Never again.

JACQUELINE A. 
Rating:
4.0

My experience with U-haul company was the worst!! I couldn't return the truck because the website couldn't find my location neither the app was taking pictures!! It took 35min for someone at uhaul answer the phone!!! I was sitting in the truck for 45 (FORTY FIVE) minutes trying to return the truck - after 8 hours of work, tired - and then I just decided to drop off the key as the attendant told me to do it. On Monday, the app was saying that I still had the truck!!!!!!! I rented on Saturday!!! Nightmare!!!

Marianna D. 
Rating:
5.0

Customer did not leave a comment.

TUAN D. 
Rating:
1.0

The man behind the counter was the rudest employee I've ever encountered. Combative from our hello, insulting and unwilling to help. I'm honestly surprised he's still employed there.

THOMAS C. 
Rating:
3.0

Location was ok; however, Manny was awesome and so very helpful.

Tracey N. 
Rating:
4.0

Customer did not leave a comment.

DARRELL G. 
Rating:
1.0

He is a thief and is trying to rip us off. I was told afterwards that the same guy tried to rip him off.

MIKE W. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
4.0

Customer parking is a problem, especially since multiple trucks were parked on the street. Customer representative was responsive and helpful. Only able to rent truck from this location; had to go to another location to pick up car transport which was inconvenient but thankful U-Haul was able to come through with the rentals because it was very iffy for awhile. U-Haul claimed not enough trucks in CA; should have driven trucks from other nearby states to get more trucks in!

MICHAEL B. 
Rating:
5.0

Easy pick up, easy return. Thank you so much for making my first time with Uhaul easy!

Tiffany C. 
Rating:
5.0

Very friendly people! I was hesitant after reading some reviews but decided to give them a chance. They were very efficient and kind. All the numbers added up perfectly and I will definitely be using them again!!

Shelia A. 
Rating:
3.0

Customer did not leave a comment.

Edward C. 
Rating:
3.0

Customer did not leave a comment.

BRUCE H. 
Rating:
2.0

Once checking out , the only person working on site was not professional. Said I owed $88 in change with me knowing that they charge 99c a mile. I calculated the miles & it was way less than what he put on. When I corrected him he said I still owe 88. I told him to check the miles again & with attitude he went & found out I was correct & adjusted the price. I'm sure I'm not the 1st person he's done this to

RICARDO N. 
Rating:
2.0

Did not have any pads as ordered. Manager seemed irritated and had computer problems, tried to say my price was double what was already reserved at. Then gave me the contract with the correct price.

SAMUEL C. 
Rating:
1.0

You guys charged me almost double the actual miles I drove the van.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Lilet A. 
Rating:
5.0

Manny is awesome at the Costa Mesa location!

Andrew B. 
Rating:
1.0

Customer did not leave a comment.

Nancy H. 
Rating:
1.0

The person, Manny, needs training in customer service! He is rude and treats U-HAUL customers like they're renting tools and whatever things he rents out at this shady place. You need to check out Yelp and find out what other U-HAUL customers think of this person. I will never go to this location to rent a U-HAUL truck!

JOSE D. 
Rating:
3.0

Customer did not leave a comment.

RYAN P. 
Rating:
5.0

Manager was nice and friendly.

Dylan F. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
3.0

Customer did not leave a comment.

Alan F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
4.0

When busy - more than 1 on desk

William S. 
Rating:
1.0

I will never use the app again. Equally, the location is simply not safe. There was a homeless person living in one of the U-Haul‘s, or at least, popping a squat. The owners of this location need to make sure the customers are safe when they pull up. If I could attach pictures to this review I would so to show you what was going on. It took me 30 minutes to get the app to respond properly and I was literally sitting beside a cell phone tower and I'm a tech savvy guy. Pictures of this and pictures of that, it was an absolute nightmare. Chalk it up to a bad connection or whatever ya want but the homeless trans and slow response was bs. U-Haul has always been good and I will just go back to my normal U-Haul rental at my normal location. This was not easier at all. Nuff said.

Scott S. 
Rating:
1.0

This location first made me wonder if anyone from Uhaul even visited this site prior to authorizing them as a provider. The guy there was completely rude and couldn't understand basic concepts of customer service and even went as far as threatening to cancel my reservation for “not complying” because I wanted to place my card on the desk rather then reading it loudly to him with people standing outside. I'm very thankful that I won't need this service anytime in the near future because I will research other alternatives before I ever experience anything like this again with your service providers.

katrina F. 
Rating:
4.0

Customer did not leave a comment.

Rodney A. 
Rating:
5.0

The person that help me was very professional and nice

Bernard K. 
Rating:
1.0

They added insurance coverage to my truck despite i made the reservation online without insurance coverage.

Muhannad N. 
Rating:
3.0

Customer did not leave a comment.

Bruce G. 
Rating:
4.0

Customer did not leave a comment.

IRA S. 
Rating:
5.0

Customer did not leave a comment.

Ilene K. 
Rating:
1.0

I waited over 20 minutes with the store open. After which a gentleman by the name of Manny said "you just leave the keys", followed by a phone call from the same gentelman asking if I took 5 gallon paints or dumped it on the side of the truck. either way I did not appreciate the accusation. I would like a call back to file an official complaint.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Tight street to get into but it got the job done.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Things started off a bit rough because I thought I was renting from one location but the reservation was placed at a different location. The C/S rep at the first location wasn't very sympathetic or helpful. When I arrived at this location the COVID protocol made the check-in process a bit cumbersome, but we got through it. Manny was very helpful, especially when I returned the truck. The truck was in perfect condition and functioned beyond expectations. The size was for a one-bedroom apartment move. Overall good value and good experience.

steve T. 
Rating:
5.0

Customer did not leave a comment.

Kerry W. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
3.0

show all information that customer may need in printed paper and put on the door of office , because when we came over there no body were there with no explain, after calling and waiting more than 30 min on phone , they sent us email and explained information on it . it was crazy .

mojdeh G. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
4.0

I had an excellent customer service experience on the phone!

Alaine C. 
Rating:
5.0

Very helpful, and seem less return. I even had an issue getting a ride back home and the gentleman at Rent 1 equipment overheard my conversation and offered to help. He called a cab for me. Very nice and neighborly.

KENNETH K. 
Rating:
5.0

Manny did a great job having it ready and getting us out the door!

larry W. 
Rating:
5.0

Customer did not leave a comment.

Brooke S. 
Rating:
4.0

Customer did not leave a comment.

steven L. 
Rating:
5.0

Customer did not leave a comment.

Eng Y. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Didn't really seem to care about my problem. Just someone complaining trying to do what I was told I could. I even wanted to pay in cash.

LUTHER D. 
Rating:
5.0

The man running the store was friendly and professional.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Melanie D. 
Rating:
5.0

Great customer service friendly and quick

Gena G. 
Rating:
4.0

I left an item in the rental truck and no one has gotten back to me about retrieving it.

Lillian G. 
Rating:
5.0

Thank you Manny for returning my gloves

Sheriff D. 
Rating:
3.0

The person wasnt helpful at all

Hamadi H. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
3.0

Customer did not leave a comment.

Nitin A. 
Rating:
4.0

Customer did not leave a comment.

Shane W. 
Rating:
4.0

Customer did not leave a comment.

Christina G. 
Rating:
4.0

Customer did not leave a comment.

Glenn S. 
Rating:
1.0

Absolutely unprofessional person.

Ziaulhaq A. 
Rating:
5.0

Manny was extremely helpful, it was a pleasure working with him!

Izabela W. 
Rating:
5.0

Nothing. Manny made it easy. Much appreciated!

Douglas B. 
Rating:
3.0

Customer did not leave a comment.

Mindong B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Manny was very nice and helpful. Experience was great, truck was very clean. Highly recommend this location!

Sherman A. 
Rating:
3.0

Customer did not leave a comment.

Morgan S. 
Rating:
5.0

Customer did not leave a comment.

Mabelle H. 
Rating:
5.0

The owner was very helpful and friendly ....

phill R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Really Thank you for friendly experience

Kerem E. 
Rating:
5.0

Stop charging mileage

Michael R. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Suzanne W. 
Rating:
3.0

Customer did not leave a comment.

Heath H. 
Rating:
5.0

Process of receiving and returning rented van was streamlined and easy made particularly a gentleman named Manny. I will be referring friends here.

Ramon N. 
Rating:
5.0

Manny was personable, professional, and extremely helpful. I regret that I haven't rented every UHaul in my past from this location!!! 12/10 reccomend.

Kayla H. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
4.0

Manny was very nice/courteous and very helpful with the few questions I had for him.

Jeffrey S. 
Rating:
5.0

The location needs to have better signage.

John B. 
Rating:
5.0

Customer did not leave a comment.

Robin V. 
Rating:
5.0

Customer did not leave a comment.

Guy A. 
Rating:
5.0

Customer did not leave a comment.

Guy A. 
Rating:
5.0

Awesome location. I will definitely rent there again.

Geoffrey W. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

The mirrors on the truck were not functional and created a hazard. Also the lock on the truck didn't open with provided key and my things were unsecured .

Sean M. 
No reviews have been submitted for this location.

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