Sarah, at Rent a Wreck, was wonderful. She provided all the information and help I needed to use the equipment I rented. I have no suggestions to improve service by Rent a Wreck, but the guidance on truck size provided by U-Haul needs to be improved. I rented the truck size for a "3 bedroom apartment or 2 bedroom house"--I had a 2 bedroom apartment--and it was not large enough. I did not have appliances or much extra stuff.
Lacey S.
Customer Reviews for Rent A Wreck of South Burlington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff person Sarah was very helpful and supportive. I've rented from this location and Sarah, before and she always provides top notch customer care!
Lacey S.The truck was dirty and it had tires on it that were not for around Vermont dirt roads let alone the snow. It was wet and rainy, the truck slipped on the dirt roads going 25mph . I was going to do a second load but could not because we were going to get snow and I didn't trust the truck with the tires it had on it. So the 113.00 that I spent on the truck was not worth the money!
Cynthia B.Sarah, at Rent-A-Wreck, was very helpful and responsive. Excellent!
Leonard G.The U Haul representative Dave was a professional in every respect, kind,courteous and efficient.
Jess M.I used the after hours drop off, which worked very well.
Diana M.The van we rented was dirty inside and out, we were pushed to “use the app†which I luckily did not since there is a $20 fee for doing so. The van had dings, dents and scratches that were not on the “online check in†which I was instructed “not to worry aboutâ€. I turned on the van to find a “low tire pressure†lamp illuminated. I was told to just check the tires. I asked that they fill them before we leave which with hesitation the man did but he said to check them every morning and proceeded to give me a post it note with the 1800 road side assistance number. Talk about renting a vehicle with no confidence. We did in fact have low tire pressure throughout the trip and spent some of our miles and time searching out gas stations with air and filling them. The tires were road slicks, the key fob didn't work which resulted in every time my partner or I would unlock the van, we would have to use the key to unlock the door, put the key in the ignition and turn on accessories mode then we could unlock the other doors. Needless to say it was really annoying to have to do every single time we entered the vehicle. Overall, I feel like the van we received was not well maintained or cleaned, we found a dirty dish rag behind the front seats as well as someone's key chain with key fob and keys which tells me that this location didn't even look the vehicle over before renting it out again. I would not suggest this location.
Amanda M.The owner was super friendly and nice. The truck was in good shape, though the inside needs a cleaning - typical work truck though.
Torsten D.The appliance dolly and furniture dolly were not in truck and I had to drive 3 miles road trip to pick it up
Tyler O.We ordered a UHaul on august 29th for a September 25th move. 3 days before we called to confirm our reservation. I was told we did not have a truck ready for that day. We called and our pick up site was changed. We were told we would have a dolly. Upon arrival we were informed that if we wanted a dolly we needed to go 20 minutes to a different facility and get it from them. During inspection of the vehicle the person walked right by a 20 foot gash in the side of the uhaul. Luckily my wife caught it or I feel we would have been held responsible for it.
Avery S.I made an arrangement to pick up a Uhaul van from the Riverside avenue, Burlington, Vermont location, but instead had to go to a different location to get the van that put me behind schedule
Matthew D.All good Thank you
JOSEPH B.Vehicle was clean. Personnel were very nice. But vehicle had non working rear directional signal and was out of washer fluid. I've rented here before with no problems. I really like this place. I hope this was an aberration. I will be checking directional signals and washer fluid before I leave the parking lot. You should have the renter check all lights and signals before they leave the lot. I will from now on.
Marie T.The return was disjointed as the UHAUL app, not the Rental Location, was difficult to use.
David M.smooth process, quick and very helpful
Muthuswamy V.Thank you!
John H.When someone smokes in the vehicle, clean it before the next person rents it. Otherwise the woman who took care of me was especially nice.
Marcy K.The van had peanuts on the floor. It worked fine, but could have been better cleaned. There was only one person working each time but I guess that is normal since it is a small place.
Laurie F.Was charged for a dolly which was not included.
Dylan C.Everything was perfect..
Steve L.The experience at this location was wonderful!
Marion W.The place was closed on Sunday when we dropped it off.
KENNETH M.Very professional.
DONALD B.It was a great experience, and I'd return anytime.
Grace N.A bit dirty and pretty bad shock absorbers. Otherwise it worked fine.
jane B.Very helpful! Went out their way to find a solution for us!
Peter B.This location is amazing. The operator was extremely friendly and nice. If you give bonuses based on customer input sign her up!
Adam W.Online check in and drop off was very frustrating. Couldn't take pics to complete process. Had to call in and wait on hold for more than 20 minutes, which made us late for our next commitment 🤔
Christine G.Very courteous. Will rent UHAUL equipment again from this location in the future.
Randy I.My whole experience was outstanding.
David E.First, I had to wait to pick up the vehicle because the only person in the office had an appointment at the DMV. I left the facility around 11 am. I returned 2 days later in the middle of the day (approx. 12:00 in the afternoon) to drop off the vehicle and the owner told me to "GO BACK OUTSIDE AND LEAVE THE KEY IN THE DROPBOX." When they finalized my order, they said I dropped the keys off in the evening in stead of noon (12 pm), so they charge me for another 24 hours. When I called about it he played the victim, yelled at me, and said I was being mean to him because he's Asian. Go figure...
Eric M.Everything was excellent. The woman who I met with to sign the truck was very nice and personable.
Sean D.I really loved how easy it was. Lady at the counter was reassuring and helpful. I will be using again this summer as my move from apartments approaches. The office pup honestly made my day. Returning the van was made easy - I felt very safe as a woman being at the facility after closing. Thank you!!
Brynlee L.the attendant was superb!
Edward T.They are great friendly and efficient!
Amanda H.The front desk lady was friendly and helpful. It only took a minute to check in and pick up my rental truck. Quick and easy, which is just what you need when you're moving!
Christin S.She was amazing!
Mike M.The person that helped me was professional and made sure the vehicle was ready to go.
michael M.Quick and smooth. Remote return was a nice feature but your app could not recognize my location, so I had to send a text and use chat to notify my after hours return
Rick F.No obvious place to park or leave a vehicle while renting in town. Van had poor all season tires which made for very nerve-wracking drive in Vermont winter. The self checkout worked well, but now I am getting tons of spam messages to my cellphone and this is the only new place I've given my cell number to in months. Not sure if coincidence or not, but I will be keeping a close eye on the credit card I used.
John G.nice
Harry W.As far as I'm concerned everything was in order and Sara at Rent a Wreck in Williston Vt was very accommodating very friendly and would recommend her 100% Drop off in Conway sc was awesome also
lonnie M.Fab service!
melissa S.Great staff
Allison B.Only issues I had were one the dolly I ordered was not all ready in the van... it rode like a donkey down the road for some reason and I went over the milage even though my pickup point start point destination and drop off were recorded... I took a less then quarter mile detour to pick up a stove... seems a bit much but oh well
Scott D.We dropped the vehicle off when it was dark and rainy out and had a very difficult time finding the location with limited lighting on signs.
Richard C.Truck's shocks were spongy. Ride was bouncy.
Stephen F.Manager was awesome.
James S.The representative was very courteous, friendly and knowledgeable. The experience was smooth, she hooked up the trailer checking all of the lights, and I was off with the trailer within 15 minutes.
Kenneth R.Also very easy to use!
Mary M.The Uhaul itself was in great shape. We chose to do online/contact free pickup to keep it simple, but made sure to select pickup and drop off hours that the place was open just in case. Between bad cell service and some technical difficulties we did need assistance, but nobody was at the place during their supposed hours of operation. We were able to get some assistance on the phone but it took nearly 30min in total just to pick up the truck. Certainly not ideal!
Heather T.