Customer Reviews for Rent A Wreck of South Burlington
(U-Haul Neighborhood Dealer)

448 reviews

2071 Williston Rd Ste 1   South Burlington, VT 05403

(802) 860-7226

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022 - 5/31/2022: Closed

Services at this Location:

Contact Us

(802) 860-7226

2071 Williston Rd Ste 1
South Burlington, VT 05403

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022 - 5/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Sarah - was super friendly, and professional at an extremely busy time of year for any van rental facility. Would highly recommend.

Olivia P. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
3.0

Dropped off after hours; can't evaluate.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

I love this location they are always friendly, professional and offer speedy service!

Amanda H. 
Rating:
4.0

Customer did not leave a comment.

Nathan R. 
Rating:
4.0

Customer did not leave a comment.

Jeanne G. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

Briana D. 
Rating:
5.0

Friendly,efficient staff person.

Betty M. 
Rating:
5.0

Customer did not leave a comment.

haakon N. 
Rating:
5.0

Friendly service, fast check-out, great experience. Thank you!

Heidi M. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Such a pleasurable experience with this location! My rental was ready for pickup upon my arrival, fast and friendly service. Would use this location again when needed! Thank you

Seth G. 
Rating:
5.0

Everything was so easy it was great to deal with this location.

PAULINE O. 
Rating:
3.0

The cab of the van was dirty, as if it hadn't been cleaned for a few bookings. They did not have the appliance dolly I reserved, but the attendant was helpful and allowed me to substitute a utility dolly.

ROBERT M. 
Rating:
5.0

The man was patient helpful and honest. Highly recommend.

Gilles G. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

David at the U-Haul location was an absolute joy to deal with. His customer service makes me want to use U-Haul exclusively whenever I'm in the need for the kinds of products, rentals, and services available from U-Haul, and I never want to rent or buy from U-Haul except from the location where David works. If not for David, my U-Haul experience would have been horrible. Three different times I reserved a 26' truck only to be called by U-Haul later telling me that truck isn't available. David was able to deliver exactly what I needed.

Mitch K. 
Rating:
5.0

Sarah, was great to work with. The online check in was going slow she allowed me to come in out of the rain and she checked me in. The drop off couldn't have been easier. Will rent from here again if and when the need arises. Thank you!

Jason O. 
Rating:
5.0

All good👍🏻

Curtis L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

I did after hours drop off

Michael A. 
Rating:
1.0

Customer did not leave a comment.

ronald W. 
Rating:
5.0

Driver side door didn't easily shut properly and couldn't find the ramp forgot to tell agent who is super fast delightful and wonderful she met me curbside and backed truck into parking space 4 me upon return so smart and pleasure to deal with real sweetie even had broom ready!!

JEFF L. 
Rating:
5.0

Customer did not leave a comment.

Francis M. 
Rating:
5.0

No improvement necessary. From the friendliness of the agent to the vehicle itself, all was efficient and easy.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Emma G. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Sarah, at Rent a Wreck, was wonderful. She provided all the information and help I needed to use the equipment I rented. I have no suggestions to improve service by Rent a Wreck, but the guidance on truck size provided by U-Haul needs to be improved. I rented the truck size for a "3 bedroom apartment or 2 bedroom house"--I had a 2 bedroom apartment--and it was not large enough. I did not have appliances or much extra stuff.

Lacey S. 
Rating:
4.0

The staff person Sarah was very helpful and supportive. I've rented from this location and Sarah, before and she always provides top notch customer care!

Lacey S. 
Rating:
5.0

Customer did not leave a comment.

brian C. 
Rating:
4.0

Customer did not leave a comment.

Erika M. 
Rating:
3.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Judith E. 
Rating:
3.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
1.0

The truck was dirty and it had tires on it that were not for around Vermont dirt roads let alone the snow. It was wet and rainy, the truck slipped on the dirt roads going 25mph . I was going to do a second load but could not because we were going to get snow and I didn't trust the truck with the tires it had on it. So the 113.00 that I spent on the truck was not worth the money!

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Julia H. 
Rating:
5.0

Sarah, at Rent-A-Wreck, was very helpful and responsive. Excellent!

Leonard G. 
Rating:
5.0

The U Haul representative Dave was a professional in every respect, kind,courteous and efficient.

Jess M. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
4.0

I used the after hours drop off, which worked very well.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
2.0

The van we rented was dirty inside and out, we were pushed to “use the app” which I luckily did not since there is a $20 fee for doing so. The van had dings, dents and scratches that were not on the “online check in” which I was instructed “not to worry about”. I turned on the van to find a “low tire pressure” lamp illuminated. I was told to just check the tires. I asked that they fill them before we leave which with hesitation the man did but he said to check them every morning and proceeded to give me a post it note with the 1800 road side assistance number. Talk about renting a vehicle with no confidence. We did in fact have low tire pressure throughout the trip and spent some of our miles and time searching out gas stations with air and filling them. The tires were road slicks, the key fob didn't work which resulted in every time my partner or I would unlock the van, we would have to use the key to unlock the door, put the key in the ignition and turn on accessories mode then we could unlock the other doors. Needless to say it was really annoying to have to do every single time we entered the vehicle. Overall, I feel like the van we received was not well maintained or cleaned, we found a dirty dish rag behind the front seats as well as someone's key chain with key fob and keys which tells me that this location didn't even look the vehicle over before renting it out again. I would not suggest this location.

Amanda M. 
Rating:
4.0

The owner was super friendly and nice. The truck was in good shape, though the inside needs a cleaning - typical work truck though.

Torsten D. 
Rating:
2.0

The appliance dolly and furniture dolly were not in truck and I had to drive 3 miles road trip to pick it up

Tyler O. 
Rating:
2.0

We ordered a UHaul on august 29th for a September 25th move. 3 days before we called to confirm our reservation. I was told we did not have a truck ready for that day. We called and our pick up site was changed. We were told we would have a dolly. Upon arrival we were informed that if we wanted a dolly we needed to go 20 minutes to a different facility and get it from them. During inspection of the vehicle the person walked right by a 20 foot gash in the side of the uhaul. Luckily my wife caught it or I feel we would have been held responsible for it.

Avery S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

I made an arrangement to pick up a Uhaul van from the Riverside avenue, Burlington, Vermont location, but instead had to go to a different location to get the van that put me behind schedule

Matthew D. 
Rating:
4.0

All good Thank you

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Ethan R. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
4.0

Vehicle was clean. Personnel were very nice. But vehicle had non working rear directional signal and was out of washer fluid. I've rented here before with no problems. I really like this place. I hope this was an aberration. I will be checking directional signals and washer fluid before I leave the parking lot. You should have the renter check all lights and signals before they leave the lot. I will from now on.

Marie T. 
Rating:
5.0

Customer did not leave a comment.

Arnold B. 
Rating:
5.0

The return was disjointed as the UHAUL app, not the Rental Location, was difficult to use.

David M. 
Rating:
5.0

smooth process, quick and very helpful

Muthuswamy V. 
Rating:
5.0

Thank you!

John H. 
Rating:
3.0

Customer did not leave a comment.

james P. 
Rating:
5.0

When someone smokes in the vehicle, clean it before the next person rents it. Otherwise the woman who took care of me was especially nice.

Marcy K. 
Rating:
3.0

The van had peanuts on the floor. It worked fine, but could have been better cleaned. There was only one person working each time but I guess that is normal since it is a small place.

Laurie F. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Was charged for a dolly which was not included.

Dylan C. 
Rating:
5.0

Customer did not leave a comment.

brittney S. 
Rating:
5.0

Everything was perfect..

Steve L. 
Rating:
5.0

The experience at this location was wonderful!

Marion W. 
Rating:
3.0

The place was closed on Sunday when we dropped it off.

KENNETH M. 
Rating:
5.0

Very professional.

DONALD B. 
Rating:
5.0

It was a great experience, and I'd return anytime.

Grace N. 
Rating:
4.0

A bit dirty and pretty bad shock absorbers. Otherwise it worked fine.

jane B. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Very helpful! Went out their way to find a solution for us!

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

This location is amazing. The operator was extremely friendly and nice. If you give bonuses based on customer input sign her up!

Adam W. 
Rating:
3.0

Customer did not leave a comment.

Kathleen T. 
Rating:
5.0

Customer did not leave a comment.

Gerry C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Online check in and drop off was very frustrating. Couldn't take pics to complete process. Had to call in and wait on hold for more than 20 minutes, which made us late for our next commitment 🤔

Christine G. 
Rating:
5.0

Very courteous. Will rent UHAUL equipment again from this location in the future.

Randy I. 
Rating:
5.0

Customer did not leave a comment.

Theodore M. 
Rating:
5.0

My whole experience was outstanding.

David E. 
Rating:
4.0

Customer did not leave a comment.

Stefan F. 
Rating:
1.0

First, I had to wait to pick up the vehicle because the only person in the office had an appointment at the DMV. I left the facility around 11 am. I returned 2 days later in the middle of the day (approx. 12:00 in the afternoon) to drop off the vehicle and the owner told me to "GO BACK OUTSIDE AND LEAVE THE KEY IN THE DROPBOX." When they finalized my order, they said I dropped the keys off in the evening in stead of noon (12 pm), so they charge me for another 24 hours. When I called about it he played the victim, yelled at me, and said I was being mean to him because he's Asian. Go figure...

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Judy S. 
Rating:
5.0

Everything was excellent. The woman who I met with to sign the truck was very nice and personable.

Sean D. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Fredy V. 
Rating:
4.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

I really loved how easy it was. Lady at the counter was reassuring and helpful. I will be using again this summer as my move from apartments approaches. The office pup honestly made my day. Returning the van was made easy - I felt very safe as a woman being at the facility after closing. Thank you!!

Brynlee L. 
Rating:
4.0

the attendant was superb!

Edward T. 
Rating:
4.0

Customer did not leave a comment.

Josie R. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Ruth T. 
Rating:
5.0

They are great friendly and efficient!

Amanda H. 
No reviews have been submitted for this location.

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