Customer Reviews for Rent A Wreck of South Burlington
(U-Haul Neighborhood Dealer)

377 reviews

2071 Williston Rd Ste 1   South Burlington, VT 05403

(802) 860-7226

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/18/2021: Closed

Services at this Location:

Contact Us

(802) 860-7226

2071 Williston Rd Ste 1
South Burlington, VT 05403

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/18/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very professional.

DONALD B. 
Rating:
5.0

It was a great experience, and I'd return anytime.

Grace N. 
Rating:
4.0

A bit dirty and pretty bad shock absorbers. Otherwise it worked fine.

jane B. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Very helpful! Went out their way to find a solution for us!

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

This location is amazing. The operator was extremely friendly and nice. If you give bonuses based on customer input sign her up!

Adam W. 
Rating:
3.0

Customer did not leave a comment.

Kathleen T. 
Rating:
5.0

Customer did not leave a comment.

Gerry C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Online check in and drop off was very frustrating. Couldn't take pics to complete process. Had to call in and wait on hold for more than 20 minutes, which made us late for our next commitment 🤔

Christine G. 
Rating:
5.0

Very courteous. Will rent UHAUL equipment again from this location in the future.

Randy I. 
Rating:
5.0

Customer did not leave a comment.

Theodore M. 
Rating:
5.0

My whole experience was outstanding.

David E. 
Rating:
4.0

Customer did not leave a comment.

Stefan F. 
Rating:
1.0

First, I had to wait to pick up the vehicle because the only person in the office had an appointment at the DMV. I left the facility around 11 am. I returned 2 days later in the middle of the day (approx. 12:00 in the afternoon) to drop off the vehicle and the owner told me to "GO BACK OUTSIDE AND LEAVE THE KEY IN THE DROPBOX." When they finalized my order, they said I dropped the keys off in the evening in stead of noon (12 pm), so they charge me for another 24 hours. When I called about it he played the victim, yelled at me, and said I was being mean to him because he's Asian. Go figure...

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Judy S. 
Rating:
5.0

Everything was excellent. The woman who I met with to sign the truck was very nice and personable.

Sean D. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Fredy V. 
Rating:
4.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

I really loved how easy it was. Lady at the counter was reassuring and helpful. I will be using again this summer as my move from apartments approaches. The office pup honestly made my day. Returning the van was made easy - I felt very safe as a woman being at the facility after closing. Thank you!!

Brynlee L. 
Rating:
4.0

the attendant was superb!

Edward T. 
Rating:
4.0

Customer did not leave a comment.

Josie R. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Ruth T. 
Rating:
5.0

They are great friendly and efficient!

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Kris H. 
Rating:
5.0

The front desk lady was friendly and helpful. It only took a minute to check in and pick up my rental truck. Quick and easy, which is just what you need when you're moving!

Christin S. 
Rating:
5.0

She was amazing!

Mike M. 
Rating:
5.0

The person that helped me was professional and made sure the vehicle was ready to go.

michael M. 
Rating:
5.0

Quick and smooth. Remote return was a nice feature but your app could not recognize my location, so I had to send a text and use chat to notify my after hours return

Rick F. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
3.0

No obvious place to park or leave a vehicle while renting in town. Van had poor all season tires which made for very nerve-wracking drive in Vermont winter. The self checkout worked well, but now I am getting tons of spam messages to my cellphone and this is the only new place I've given my cell number to in months. Not sure if coincidence or not, but I will be keeping a close eye on the credit card I used.

John G. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

nice

Harry W. 
Rating:
5.0

As far as I'm concerned everything was in order and Sara at Rent a Wreck in Williston Vt was very accommodating very friendly and would recommend her 100% Drop off in Conway sc was awesome also

lonnie M. 
Rating:
5.0

Fab service!

melissa S. 
Rating:
4.0

Great staff

Allison B. 
Rating:
3.0

Only issues I had were one the dolly I ordered was not all ready in the van... it rode like a donkey down the road for some reason and I went over the milage even though my pickup point start point destination and drop off were recorded... I took a less then quarter mile detour to pick up a stove... seems a bit much but oh well

Scott D. 
Rating:
4.0

We dropped the vehicle off when it was dark and rainy out and had a very difficult time finding the location with limited lighting on signs.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Patricio M. 
Rating:
4.0

Truck's shocks were spongy. Ride was bouncy.

Stephen F. 
Rating:
5.0

Manager was awesome.

James S. 
Rating:
5.0

The representative was very courteous, friendly and knowledgeable. The experience was smooth, she hooked up the trailer checking all of the lights, and I was off with the trailer within 15 minutes.

Kenneth R. 
Rating:
5.0

Also very easy to use!

Mary M. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
4.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Henry D. 
Rating:
4.0

Customer did not leave a comment.

CAROLSUE S. 
Rating:
3.0

Customer did not leave a comment.

Bernard D. 
Rating:
5.0

Customer did not leave a comment.

Carrie G. 
Rating:
1.0

The Uhaul itself was in great shape. We chose to do online/contact free pickup to keep it simple, but made sure to select pickup and drop off hours that the place was open just in case. Between bad cell service and some technical difficulties we did need assistance, but nobody was at the place during their supposed hours of operation. We were able to get some assistance on the phone but it took nearly 30min in total just to pick up the truck. Certainly not ideal!

Heather T. 
Rating:
3.0

Customer did not leave a comment.

Cynthia M. 
Rating:
4.0

Customer did not leave a comment.

Grant Lowensohn T. 
Rating:
5.0

Customer did not leave a comment.

Mario H. 
Rating:
5.0

The woman that checked the truck out to us was fantastic! She was friendly, helpful, and cleaned the truck out before giving it to us. Five stars easily for her!

Cari C. 
Rating:
5.0

The person at this location is very nice and helpful. The website, however, did not clearly state all that was necessary to do to rent the vehicle. Luckily, the person was at this location so I did not suffer any delays or frustration.

Marie T. 
Rating:
5.0

Great customer service

Mery M. 
Rating:
5.0

The woman working at this location is amazing. She was helpful, friendly and willing to help in any way possible.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
2.0

Difficult to tell if parking somewhere would be blocking a car or vehicle in.

Christopher M. 
Rating:
5.0

The lady working today was very helpful, pleasant and an outstanding personality! Thank you!!

Julie B. 
Rating:
5.0

In contrast to our experience in Rutland with people who don't care enough to maintain COVID-19 precautions and hostility from "Erica A." in "traffic," Rent a Wreck of South Burlington's staff person (Sara? I'm sorry I did not get your name!) was a consummate professional, very friendly and helpful. She knew the right person to call to straighten out the so-called "wrong drop-off location" fee and late fees U-Haul charged ME because U-HAUL had no open space in Burlington for us to drop off the truck, tried to divert us to Waterbury, and we refused to take the time, energy, and gas money to drop off the truck there. We only had to explain the situation to Rent A Wreck's professional once. She immediately called a person who authorized her to waive these ridiculous charges--almost $250.00 on a $118.00 rental. Although this location is great, I am going to think twice about using U-Haul again following their attempts to strong-arm us into agreeing to last minute moving day changes to our contracted-for drop off location. If I were you I would insist that U-Haul give you a drop off location when you pick up the truck and hold them to it.

Melissa T. 
Rating:
4.0

They recommend that I rent from the Milton office and bring it back to them in So. Burlington to save money. That worked out pretty good!

Ruel E. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Check in was fast and felt safe (during Covid). The UHaul staff member was professional and helpful.

Sylvie V. 
Rating:
4.0

The woman at Rent-A-Wreck was great. She was patient while I made multiple trips to the local walmart to buy all the towing accessories needed to tow the 5x8 trailer, including adapters, hitch pins, etc. that weren't available at the rental location.

Patrick F. 
Rating:
3.0

Customer did not leave a comment.

Kenna C. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

I live in South Burlington Vt I hen I called to check it in He wanted me to return it to Waterbury Vt I told him NO I was dropping it at 2071 Had I listened I would have been over my miles It was not my problem the u haul places in Burlington were full This drop off Location was for my Convienance not u hauls It's about customer service people

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

carla B. 
Rating:
5.0

Reserved a 15' truck with a car dolly - the traffic dept confirmed that the dolly and truck would be in two locations. When we picked up the truck there was a dolly right next to it but we weren't allowed to take it. Once we were able to pick up the car dolly the 2nd location wouldn't guarantee it would be there for us as we were approx 1 hr late. Ended up not renting the dolly and cancelling it.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
4.0

Uhaul parking spots could have been a bit more clearly marked; there is a auto shop next door with shared parking it seemed. Hope I parked it in the correct location in that lot. Thanks

Tobias S. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
5.0

I dropped the truck off in the evening on Sunday night. Used the drop box. Spoke with the office on the phone, they were nice and very helpful.

Greg B. 
Rating:
5.0

The manager was great. She was really helpful.

Albert F. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
3.0

Customer did not leave a comment.

Kyle C. 
Rating:
3.0

The truck was not ready for the guaranteed pick up time. The response was basically to just sit and wait until one comes in.

Donald V. 
Rating:
5.0

Get rid of all the ashtrays in these trucks! The left over smoke smell is disgusting and renters "cannot" get truck aired out enough to rid ein it long distances. The old smoke smell does "not" come out of the interior- regardless of how well the trucks are cleaned. This was a very clean truck too - Many non smokers are very sensitive to odors and the old smoke was nauseating. Excellent Uhaul owners and experience!

Donna G. 
Rating:
4.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

A very nice person helped me. It was great.

Christopher H. 
Rating:
5.0

Customer service was excellent. Staff on site was friendly, helpful, and accommodating. Couldn't have asked for an easier and more pleasant experience - especially under current circumstances.

George K. 
Rating:
5.0

Super convenient and great place to what U needed. Sarah even helped me with the return making it as easy as possible.

Wil L. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Everything was great!

Phillip E. 
Rating:
3.0

Customer did not leave a comment.

Marvin E. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Excellent customer service and equipment

Dennis W. 
Rating:
1.0

Have keys available for confirmed sunday rental pickup

Jeffrey H. 
Rating:
5.0

Customer parking while using equiptment

Wil L. 
Rating:
5.0

Attendant was extremely helpful and turned a task into a pleasure.

Calvin P. 
Rating:
4.0

I dropped off after hours so I did not interact with anyone

Philip S. 
No reviews have been submitted for this location.

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