Customer Reviews for Rent All Equipment Centre
(U-Haul Neighborhood Dealer)

1,258 reviews

1049 McPhee Ave   Courtenay, BC V9N3A1

(250) 334-9797

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(250) 334-9797

1049 McPhee Ave
Courtenay, BC V9N3A1

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Maybe your rental vans should be serviced more often. This 15' van broke down during my trip because the battery was dead when I looked at the battery it had a lot of corrosive purple like foam over the connector. I spent most of my time unable to drive the vehicle waiting for Road star who once he started the rental vehicle told me not to turn it off for 1/2 hour (keep running for half hour at least ) today we are having a wind warning stormy day. I had just driven to Cumberland during this time the battery should have charged sufficiently and stopped while my son got food at Gas'n'go then I was going to put gas in the car but it wouldn't start leaving us looking under the hood in lightning and hail. I was not going to risk shutting down this vehicle that clearly has a faulty engine. So I'm really annoyed that I'm getting charged for gas. I believe that it should be complimentary considering these circumstances.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Moses D. 
Rating:
1.0

The gentlemen that runs this place seems to be struggling. Not sure what is going on but it took us 1 hour 45 minutes to get checked out. His attention is all over the place. He would help us then switch and leave to help someone else. When we dropped off the truck today, he didn't even remember that he left us standing in the hard rain yesterday holding moving blankets. Weird!

Lisa T. 
Rating:
1.0

The owner is beyond absent minded. He made the poor couple in front of us wait for over an hour. We waited ourselves for about 50 minutes to finalize the rental. His computer is outdated and slow, as is he. I use uhaul regularly now for work and would not return to this location EVER!

Jami C. 
Rating:
4.0

Well I thought that the end billing was somewhat expensive regarding the cost of the mileage charges. It was the only vehicle around that we could find and it was an old vehicle. Yes it did the job with no breakdowns but $1.59 per mile. Have a nice day.

ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

Elliott H. 
Rating:
3.0

Customer did not leave a comment.

Bonnie L. 
Rating:
3.0

Customer did not leave a comment.

Bonnie L. 
Rating:
3.0

On the subject of trailers, please provide a larger supply of these as they tend to be in short supply. I have recommended UHAUL to our clients so that they can safely move their prized possessions which include traditional pianos. When one rents a dolly they can move a piano themselves if they take their time using the right equipment. The best trailers are the cargo trailers , which in bad weather offer good protection from the elements. Also, I would pre registering and advance payment to speed up the check in / out process. This is especially helpful when their are local technical issues affecting dealer's connectivity to UHAUL servers.

Steve R. 
Rating:
4.0

Robert did an excellent job of setting up the rental for us. Thanks uhaul!

BILL A. 
Rating:
1.0

This is the most painful location to rent from. It is unfortunate that customers are still forced to spend hours of their time waiting for Robert when the online pick-up, or pickup from another location is so much easier.

Kayla S. 
Rating:
4.0

Customer did not leave a comment.

Heather S. 
Rating:
3.0

The van was in good condition, clean, and easy to use. Easy to drive with good rear view mirrors. The ramp is very useful.

ALAN B. 
Rating:
5.0

Robert was very friendly, professional and helpful. The pick up and drop off was made easy and we felt well taken care of.

Spencer S. 
Rating:
5.0

The app wasn't working when I went to drop off the rental so I called the support number, no one was available to talk to. Very frustrating.

Neil O. 
Rating:
5.0

Location owner was very careful to go over equipment and safety with us. Unfortunately we missed going over tow down straps on auto hauler and found the right one was short from fraying, and the left one was seized, not able to be used.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
3.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Franchisee was very cheerful and helpful with a positive attitude and great laugh.

CORY F. 
Rating:
3.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Robert Leung was excellent.

Mark R. 
Rating:
4.0

Service was fast, friendly and courteous.

Kerry P. 
Rating:
3.0

The agent was friendly and helpful. However could have better computer skills.

Craig F. 
Rating:
2.0

Customer did not leave a comment.

Nina D. 
Rating:
1.0

It took the guy at the counter an hour to do the rental. I ended up doing it for him cause he didn't know how. Never was able to add an additional driver. This older man should not be doing rentals.

Pamela M. 
Rating:
1.0

It took almost an entire hour with no customers to hook up a trailer and fill out a single piece of paper. Unless you have a vast amount of time to waste I would avoid renting from this location. The staff member was friendly and polite but completely unorganized.

Donald B. 
Rating:
4.0

Very pleasant person to deal with

MATTHEW G. 
Rating:
5.0

The representative was very helpful, friendly, and thorough. He explained all details of the rental and was happy to answer questions.

Timothy P. 
Rating:
5.0

Bob is so friendly and caring

Al S. 
Rating:
4.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

tracy S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Robert was very helpful and friendly. Both checking in and out was a pleasant experience. The equipment was clean and ready when I arrived. No waiting at either time.

Don S. 
Rating:
5.0

We had some initial gliches of uncertainty 1 week prior to the rental if the van would be available although i booked it a month in advance

Caitlin A. 
Rating:
5.0

Love Robert and Rent-All. Keep sending me to him as my uhaul rental location!!!

Shaun J. 
Rating:
3.0

U-Haul rep didn't seem to know how to use a computer, doing the rental was a slow and painful process

STEVE Y. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
1.0

Took over an hour and a half to rent the truck and there were only two customers ahead of me.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Desiree L. 
Rating:
5.0

Worked great truck was great to drive great on gas

William T. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
1.0

The gentleman was very friendly , however he was super scrambled. I checked in on line and did all the pre rental stuff on line over all it took just over an hour to get the trailer we rented as the gentleman was scrambled and the building and filing of papers looks like a hoarding burried alive episode.

Vanessa S. 
Rating:
1.0

The gentleman providing the service was pleasant but everything seemed completely beyond him. He didn't know how to increase size of computer dialogue box, take a photo using a tablet, repeatedly asked the same questions, didn't know the phone number of the other Uhaul rep in town, was an hour late getting my reserved vehicle and was very disorganized.

LESLIE K. 
Rating:
2.0

Better customer service, better training for staff, VERY slow , NOT knowledgeable on pickup-form filling procedures Had to input information myself, again & again and it was all pre-booked & filled out on-line previously

Patrick P. 
Rating:
1.0

Total Khaos...Very disorganized and unprofessional.

peter R. 
Rating:
3.0

Speed up service

Steven W. 
Rating:
4.0

Cut down on the paper work involved with the rental. The owner had difficult time getting the uhaul site to recognize the type of utility trailer that we wish to rent. Maybe for trailers there could be a simpler system.

CARROLL C. 
Rating:
1.0

Going forward I'll deal Budget.

Sheila J. 
Rating:
4.0

The car was very dirty , the guy who worked there clean as much as he could but it was still dirty. Both neck and the front.

OSHRAT Z. 
Rating:
1.0

Drive to Campbell River. It would be faster!

Deborah R. 
Rating:
2.0

Waiting an hour and a half past my pick-up time is getting too far into the weeds not to disappointed. The operator of this location needs help from u-haul in how to be organized.

DOUG F. 
Rating:
5.0

The owner was great really nice guy.I think he could use some help being buy him self. I wish people were less haters and took the time to realize this guy is trying his best to make a living. This is my 4th time renting this year and I'll be renting agian from this location. Contact me any time at 250-650-7722 for further info. Thanks Brian

Brian S. 
Rating:
1.0

The poor fellow who operates this location is nearly blind and extraordinary slow. I rarely get out of here in less than 90 minutes. Unfortunately it's often the only gale in town.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Michaud S. 
Rating:
1.0

the store is a pig sty. I was not able to check in on line and the check in process had to be completed in store. the fellow working is courteous and does his best. he did make sure I was hooked up and safe. I have a U-haul within one km of my home and had to drive 30 minutes to this one.

David H. 
Rating:
1.0

Waited over an hour to be helped. Battery of truck was dead and I needed to jump start it. Truck had no gas in it. Battery died again while using truck.

Megan F. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
2.0

The gentleman at this location,as nice as he was,seemed very disorganized and not really understanding the operation. I tried to go through online booking with him but he didn't really know much about it. Thankfully I wasn't in a huge hurry.

Thomas J. 
Rating:
1.0

The entire booking process was a fiasco. At the suggestion of the local agent, I created an account so I could book online and get my rental earlier than opening hours... they never sent me details about how to get the key so I waited two hours until opening— and then another 40 minutes for them to do the whole registration process again in person. Total waste of time—- good thing I did not have a deadline!

Lori K. 
Rating:
5.0

The person running this location was polite and helpful, unfortunately the place is disorganized, he had computer concerns and his business is in need of a clean up and an up date.

sylvia B. 
Rating:
1.0

You would need to contact me as my story is too long for a web message.

Michael B. 
Rating:
1.0

The owner/operator of the location isn't doing alright, he is clearly suffering from some kind of degenerating mental issue - it took a half hour of me helping him through his own booking system to book out a pre-booked trailer. I'm empathetic but someone should look into this.

BRIAN B. 
Rating:
1.0

The vehicle was filthy, cigarette butts in the box, half smoked cigarette in passenger door handle, trash under the seats. Inside of window filthy, pass. side wiper not working. Smelled bad in cab. All instruments in imperial not metric. Location employee nice but the place is a pigsty. Yard is a muddy mess, trucks in disarray. Horrible experience.

Brian S. 
Rating:
2.0

This location is not run well. The owner is disorganized and slow to respond. It took 45 minutes to get my truck after reserving it days before. I was there 10 minutes early, and finally got the truck out of there 55 minutes later. I was the second customer he saved that day. He constantly was stalled because he could not find things he needed to make the transaction for rentals. He was constantly making small talk while me and other customers were patiently waiting. Other customers just left because of the going show of service. The place was a mess. He had great difficulty managing the computer program to process transactions. Sorry I used this service. The end cost was much more then expected. I will avoid this business in the future.

CHRIS G. 
Rating:
1.0

I know the clerk was doing his best, however we waited for 3 hours to get the truck, the store is a filthy, disorganized mess, and now we have to wait 4 to 6 weeks for an overpayment refund cheque, when I'm sure it is possible to just put it back on the card that was used. I will not be using this service again. Thank you.

Stephanie M. 
Rating:
4.0

Customer did not leave a comment.

DAN T. 
Rating:
2.0

Incredibly pleasant and best of intentions are there but he clearly needs additional help. I waited an hour and 45 minutes to get my truck. He was out helping someone else but there was no one in the office to take his place or give me any idea of when he might return. The on line booking was for a 10-foot which was not available so I was given a 15-foot for same price. However the cost of the ferry trip was significantly more than if I had the smaller size truck so the overall cost to me was still higher.

Hugh M. 
Rating:
1.0

Rent All is an extremely poorly managed operation. It is disorganized, very unclean and manager is lacking in computer/payment skills. Hugely frustrating. Definitely would not recommend this location. Sorry, but it is the truth!

Donald S. 
Rating:
1.0

This location would benefit from extra staff to support with organization and doing things on time. I waited 3.5 hours to pick up my truck after self check in. Pads and dolly were missing. The staff was very helpful and friendly but help is needed.

Renee V. 
Rating:
1.0

This was the worst experience I've ever had and this was my first move on my own, but my tenth move overall. The owner was rude, didn't wear a mask or have covid precautions, didn't know how to run the program and required customers to help by pointing on the screen and risking other customers information. He was absolutely terrible at customer service and even yelled at us. It took me two and a half hours to rent my truck and he charged me for the time I wasn't even able to use it for. On top of that I was given a quote based on km and was charged in miles so it was twice as much as previously quoted. I will never return and I plan on forwarding his lack of covid precautions to those who need to know. By the time we were done there was a line up of six customers.

Carmen W. 
Rating:
1.0

Read the online reviews of the place. It's all that times ten. Took three hours from the time I arrived to tow away my ramp trailer. I could of taken it done my job I needed it for and returned it in less time and I guarantee he wouldn't of even noticed. Guy knows what he's doin just missing quite a few marbles and oblivious to the line up and people waiting to go get there job done

Lucas G. 
Rating:
3.0

The truck has a gas leak somewhere. The engine light came on. There was something growing on the inside bottom of the windshield, maybe mould. Take better care of the trucks. Where is the mechanic?

Wayne M. 
Rating:
1.0

Book your rental for week day pick up from one of the other locations in Courtenay. Unless you are ok with a 2.5 hour wait while the clerk helps 2 other people.

Tamsin S. 
Rating:
1.0

You already must know you have a big big problem at your UHaul on McFee in Courtenay BC. It took me 2.5 HOURS to get my truck, which I had already reserved! Others were waiting in line as well, and had the same experience. The agent is a sadly unprepared, disorganized person, who was overwhelmed. Everything was disorganized in the office, which was also filled to the top with piles of paper and crap. DO SOMETHING! I had two men, who I was paying to help me move, and I had to pay their wages while we waited, which cost me over $100. Our day was so much more difficult because of the delay caused by your agent.

Kyle R. 
Rating:
1.0

The truck was fine but I had to wait over 2 hours to get the truck I had reserved for 10 am. The person running the place was incompotent, didnt wear a mask, and the store was filthy on the inside. The only reason I used this place was that it was the only option

Milo B. 
Rating:
1.0

To improve for the next customer...use a different dealer cuz this one is really difficult. I was registered for auto pick up, and I called the day before to make sure the key would be in the drop box. It wasnt. And it took 1,5 hours waiting for only 2 customers ahead of me to just get my key...and I had asked for it 3 times. My friend was getting a truck too, she was next in line after me (without auto pick up) and waited over 3 hours! This waiting was standing outside in the cold. Also $18 of gas for 35 kms? The passenger side mirror wouldn't stay in position. The engine was revving really high with very little power.

Laura A. 
Rating:
1.0

I asked for drop location at north Vancouver.However u haul guy from courtenay (Mcphee ave) gave me south Vancouver location .. costing me 100 dollars to travel in between as I was relocating to Squamish

Amandeep M. 
Rating:
1.0

Explain to customer about fees like xtra insurance is 15+ PER DAY. YOUR PRICES ARE UNCONCIOUSLY OVER PRICED

Lois B. 
Rating:
2.0

Customer did not leave a comment.

dan H. 
Rating:
1.0

This place is terrible. I reserved a truck for contactless pickup at 8:30. When I arrived there was no way to get into the lockbox to get my keys. I had to wait until they opened at 10. I had 8 people at my house at 9:30 waiting to help. They guy was so slow. I didn't get a truck until 10:30. Do not rent from this location. It would be faster to drive to Nanaimo for pickup.

Troy D. 
Rating:
5.0

Due to Covid Protocols picking up and dropping off rental took a considerable amount of time, but that is expected. Our rental was awesome and only makes me want to purchase an F-150 even more! Lol I will definitely use your UHaul location if I need the use of a truck in the future. Thank you, Danielle

Danielle W. 
Rating:
1.0

90 min Wait With 2 customers ahead of me Unacceptable the guy is nice

JAMES L. 
Rating:
1.0

Richard was late opening the office. Vehicle was buried behind 2 other trucks, when I was booked for 10:00 pickup. (apparent opening time. not 10:20 with five rentals waiting in line at the door) Returned truck around 1:00, office door locked, knocked on the door a few times, but no answer. Terrible agency, and a black mark on U-Haul overall. Perhaps he needs some responsible staff instead of his one man show?

Paul W. 
Rating:
1.0

Choose a different location. The current location cannot handle even a small number of customers.

MIKE A. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
1.0

Robert is nice enough but no computer skills, no understanding of time and the place is a mess. Angry and frustrated customers and he is oblivious. He needs help badly. Glad I have other choices, looks like I'll be using National or Budget for my next truck rental.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Bong J. 
Rating:
4.0

Customer did not leave a comment.

ROSS T. 
Rating:
5.0

Robert's service was prompt and efficient, interlaced with friendly chatter. My pickup and drop off were in early morning, avoiding peak hours.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
3.0

Actually rented through Kean Auto location. Were switched to McPhee location. Appreciated someone being there but he was a little disorganized......Was a little miffed that we still owed some $$$. Not sure why I couldn't have paid, in full, at the time of our on line booking. Truck was in good shape, overall, and just the right size for our needs.

Robert W. 
Rating:
2.0

Did COVID start here?...looks like a bomb went off in the office! It took nearly two hours to pick up a truck that I already had all the info on including the truck number...truck was somewhat clean but I'd suspect that it wasn't disinfected based on the overall cleanliness of the facility. The attendant was very friendly and cordial but wasn't wearing a mask when he served me. From speaking with others in the line up, the slow service was the norm and after many complaints uhaul has done nothing. The other locations do not typically carry the larger vehicles so customers are forced to use this location. A rep from uhaul called me during my long wait to ask if I wanted to cancel my reservation and I said I was still waiting in line, she said you must be at the McPhee location and I laughed out loud...too funny. Just my two cents...

RODNEY C. 
Rating:
5.0

Robert need help he gets to busy and people donot want to wait he really needs help

LEO M. 
Rating:
1.0

Waited for 3 hours to pick-up the truck, even though we had checked-in online the night before.

Michael C. 
Rating:
1.0

Get someone who is computer literate, well organized and cares about the customer. I was scheduled to pick up the truck at 10am. I got it at 11AM. I saw 2 men walk away due to extreme poor service. One lady got her van after waiting 2 hrs. The office looks like a garbage dump.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

deidre L. 
Rating:
2.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
1.0

Standard 2 hour wait in the rain. Not kidding. Rented the same truck to two of us and we had an altercation. OMG worst rental experience in my life.

Steve M. 
No reviews have been submitted for this location.

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