Customer Reviews for Rent All Equipment Centre

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rent All Equipment Centre

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Christopher G. on

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Robert has got to be one of the most personable guys I’ve ever met. He’s always friendly & patient and never frustrated when dealing with angry customers. He’s not the most organized fellow and gets a bit overwhelmed when dealing with computers, but he gets the job done as quickly as he can.

Kimberly K. on

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This is the second time I have used a Uhahul From this location. While the owner means well he can not multi task and we had to wait 1.5 hours to get our rental!

Sahees P. on

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We had booked the truck for 4.30 as we had to pick up furniture from a store, but the person who was helping everyone was extreme slow and he was so confused as to what he was doing and then keeps searching for things which he forgot where he kept, becoz of that we were not able to pick up our stuff as the store got closed and it was just a waste of time and money. Really very dissapointed.

MARTIN J D. on

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Dropped off after hours.

shawn w. on

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He "went" for lunch for almost 3 hours causing my entire move to be screwed up!! Very disappointed as a returning customer! Will not use uhaul in courtenay ever again.

Calum C. on

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Excellent help from this location

Kimberley K. on

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Very unorganized. Payment machines don’t work. People running the individual locations know it’s not worth trying to help me because of all the red tape of corporate. I was charged over 200 dollars for a computer algorithm mistake on YOUR END!!

Ryan G. on

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Truck was in mechanically unsound condition. Poorly managed business.

Ryan G. on

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Super nice guy. Very helpful.

Amy L. on

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Customer did not leave a comment.

Janet S. on

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The man at the front counter needs help. He is confused and it appears he can use a hand. The check out was not easy it took 95mins to get a van even though I booked it online had paperwork ready. He was painful. He couldn’t do one task at a time. He started my booking but then another person came he stopped what he was doing to help the other people and then lost what he was doing for me and had to start again. He lost something and again stopped my paperwork to find it. Lost my booking again. Bringing van back was a shit show. I don’t think he is trained. Either way. It cost more because of delays etc. save yourself grief rent from someone else. Not worth the headache!

Cory L. on

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Teach the proprietor how to use a computer

Emma L. on

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Whatever you do, avoid this location unless you have the patience’s of a god. There was a line up around the corner, a guy before us had been waiting for three hours to get his truck. The dude running the shop, has no idea what he was doing. You feel bad but honestly U-Haul needs to do something about this location. I would rather drive 1.3 hours to Nanaimo than deal with this location ever again.

Thomas K. on

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Live the adventure! Patience definitely required. Just know that operator is trying his best. Best to bring along some reading material in case several clients show up first thing in the morning. Better then driving down to Nanaimo to pick up a rental vehicle.

jim h. on

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Please provide Robert,,, McPhee courtenay BC , with up to date computer printer and card scanner to allow for far faster processing. Currently it is ridiculously slow and arduous to rent anything. Robert is a great rep for you. You would do well to step up and give him a hand.

JOHN C. on

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The owner/operator has a tremendous personality. Customers need to have patience and understanding as he dutifully processes your rental. The rental process may be lengthy but the thorough, sincere attitude of the owner overrides these issues. Renting here is a return to an earlier, caring time. Most memorable. John

William H. on

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Customer did not leave a comment.

CORBIN G. on

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There is one little Chinese dude running the whole place and one random older guy helping him, he's awesome for running the place on his own but needs more staff to ensure equipment is properly maintained. Trailer we rented had a flat tire and no lights worked till we replaced two plugs then half the lights worked.

LEO M. on

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Nothing Robert is an great guy doing the best he can excellent job

RANDY P. on

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This the worst experience I have ever had at uhaul waited 45min to pick up trailer and 30min to return the guy behind the counter was dirty need I say more

Heather G. on

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Sara S. on

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TERRY R. on

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Glen B. on

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It was very slow to get the trailer. I had to operate his system to speed up the rental process

Dorien B. on

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The location was extent messy and the attendant had poor customer service. I had a reservation for 9 am and did not get out until 945, I was the only customer. I had specifically reserved my truck at a different location because of the poor reviews but was changed to this location. I was very in pleased with the service.

Keith A. on

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Very accommodating, friendly and funny. Good man.

Kirk U. on

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Nice fellow!

LEO M. on

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Customer did not leave a comment.

Treasure D. on

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We dropped off the dolly at a different location that where the truck was towed. The end Uhaul dealer was empathetic towards our constant breakdowns of the truck. The 1-800 Phoenix call centre road side assistance people were unable to dispatch anyone for our assistance in constantly breaking down. The service providers available in rural B.C. needs to be reviewed and updated. We were very unhappy with the quality of the truck. The starter would not start. The trucks need to be maintained for thoroughly. A new starter was put into the truck we were given evidently but was installed incorrectly. We want full reimbursement of our costs. It was a horrific and very stressful experience.

Monique S. on

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I would not go back to this location, I would drive 100km out of my way to avoid renting from here again. The service was absolutely atrocious. I cannot even believe U-HAUL allows this business is to represent them. Terrible terrible terrible. We were charged double for a trailer rental but the owner is so difficult to deal with that we won’t even go back there to try to get our money back. My sanity is not worth the $22 we were overcharged for the trailer rental.

Kimberly L. on

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Michael G. on

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RON H. on

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Woody F. on

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Proprietor is a very friendly and interesting character but one of his idiosyncrasies is a tendency toward disorganization. If you’re not in a hurry he’ll take good care of you.

KATHY F. on

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Customer did not leave a comment.

Robert G. on

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The only thing I would say is it takes a long time to check in at this location, but there is just about always trucks and trailers to there.

Stephen P. on

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ADAM P. on

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Robert is awesome...

Alison S. on

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BRENT H. on

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The owner is a super nice guy. He is very friendly and extremely caring. He does need more training or someone to assist him with the computer work. He finds it frustrating. I was more than 90 minutes picking up my rental and I was more than 90 minutes when I dropped it off.

Michael W. on

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Customer did not leave a comment.

Brian C. on

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Robert was extremely busy at the counter, but is very accommodating and offers very friendly service!

SARA K. on

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Although the place is cluttered to the hilt, and the owner is quirky, his customer service was great.

Calum C. on

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Excellent help from the person here, much appreciated.

TIM M. on

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Worst service ever! Will never get our business again!

Shane D. on

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The manager is atrocious he was yelling at me that he works to much and stated that he might aswell put a gun to his head !!!! he does not have a grasp on this business the store looks like he is hoarding, things piled up everywhere you can’t look at ANY of the merchandise because it’s all buried he can’t see he an inch from the screen while wearing glasses he does not know how to use a computer at all I had to turn his Tablet and find his camera so he can do his job and take a pic of my hitch ....... you need to get someone down to see this place or something it is falling apart i waited 3 hours to get a trailer there was only one other customer I don’t know what else to say it’s terrible

Del L. on

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Staff had no idea how to work the computer system, and could not figure out how to get it to work. Consistently imputed something then lost it repeatedly. Had no idea how to take a picture using the tablet. Tried to give me a trailer that was not checked in or so I was told by head iffice.. Took 1 1/2 hrs to get the trailer and only reason I got it was by talking to head office and having them do it. I did all the check in on line and was hoping for a quick check in and out, didn't happen. Store was a pig sty. Would recommend to my friends or anyone else to go anyplace else.

JAKE S. on

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Customer did not leave a comment.

Janithra A. on

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10AM reservation. All the counter person had to do was process the reservation and hand me the keys. He had no idea how to use the software. Did not get the truck until 1140AM. Missed my appointment and ended up costing me more money. The person behind the counter is not trained! Couldn't provide a printed copy of contract because the printer is broken. Could not fix the price matching to cargo van rate of 19.95 and instead offered to give me $10 back when I returned the truck.. The kilometric rate of 0.49/km that I was initially given changed to 0.59 because he cancelled my reservation. then it changed to 0.99/km when he finally figured out (by me talking to a uhaul rep that he called) and doing his job for him on the computer. I was not told this and I only noticed when I returned the truck, that the price has changed. Also when I was trying to figure out what to do he yelled at me that I shouldn't have come to his location...I was not the one who chose his location; Uhaul told me to pick up the truck at this location since it's the only place open on Saturday. The mobile pickup feature does not work in the area but when I went to his location I still had to take pictures of my license and again he has no clue how to do this so I had to use my phone on his computer to get it done. At the end of the day I paid about $50 more than my reservation estimate and was 1.5hrs late to my appointment which cost me about another $100. So this experience has cost me about $200 than anticipated. Will not be recommending this location and frankly completely disappointed in the lack of support from uhaul during the approximately 5 times I spoke with them on the phone today. It was clear that the phone reps were equally frustrated and apologized but this is simply not enough. I would only be satisfied if I got a complete refund of my costs and 2+hrs of time wasted at this location. PS: I also witnessed how inept he was at dealing with the other customers coming to this location. Nobody left satisfied, and definitely not in a reasonable amount of time. PSS: I am also extremely concerned about my driver's license details and credit card details at this location. Absolutely no sense of security about my private information at this location. He just has a tablet that he takes pictures of DL/credit cards with, which ends up staying on the device for anyone to access. I will be following up regarding this concern as well.

Heather h. on

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It was fine

Kris M. on

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took for ever to get picked up had to hook up myself

NATASHA L. on

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Customer did not leave a comment.

Michael L. on

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tia c. on

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The truck was not ready to go when we arrived at our 10 am pre-booked pick up time. The employee had A LOT of trouble using the computer to check us out. We wanted to add a 2nd driver and the employee could not figure out how to add the drivers info so he just said it didn't matter. I did not feel good about that since I didn't think the insurance would cover him if his info was not on file. However I had little choice as I didn't want to wait around forever and the employee didn't even have a way to take a photo of his license which was needed to put into the computer. It took us about 25 minutes to get on our way when it should have only taken 5. On the plus side the employee was pretty easy going regarding doing the truck damage inspection. He didn't give it a look at all, either before or after we dropped it off. Also we drove 16 miles and he didn't charge us anything for gas!! I kinda think that was due to him not being able to figure out what would be the right amount to charge us. Overall f you are not in a hurry to check out, dont get easily frustrated and don't care to do things by the book then this place is ok. The guy was nice but is definitely in the wrong line of work!

Merissa M. on

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we reserved a uhaul it was given away so we had to do more load in turn costing us more money for gas and paying per km

Robert H. on

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Where do I start. Robert is so inefficient it’s comical. This guy deserves a Darwin Award. Stupidest dude on the planet. Gives uhaul a bad name. I’ll never rent there again. And I’ll tell others about him as well.

Salvatore C. on

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The gentlemen behind the counter was the only person there. at least 3 people waiting. Grandma was trying to clean up and was not help. The place was a mess and should be cleaned up. Grateful that you have a location in Courtney.

Katherine S. on

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I was not impressed I had to wait 35 mins and the person who looks after the place was rude and screamed at me. I will never rent from u haul again what a horrific experience

Denis D. on

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Booked a 20 ft truck paid deposit and when I got there none available Thank god I didn’t have far to move as I Could us a 15 ft truck which worked Just more trips

Dennis K. on

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This is an old-fashion shop, and I love it for that reason! However, you need to have a sense of humour when doing business here, as you could have a very long wait! I'm not criticising, merely commenting.

JORGEN O. on

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emil t. on

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Paul B. on

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Chris P. on

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Scott B. on

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Naomi V. on

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The gentleman was as kind and courteous. He is a bit slow but is very thurough:)

Norm G. on

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That one man can’t handle the business, I would go elsewhere but there doesn’t seem to be another dealer in town.

JEFF C. on

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Robert c. on

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This is the worst experience ever that I have ever had with a rental!! It took over 1.5 hours to rent on the initial day with a pre arranged online. Then when I went back the next day to pick up more blankets he had not even showed up for work. I waited another hour before leaving and buying blankets and renting a dolly from Home Depot. This is UNACCEPTABLE and compensation should be given!!

Catherine O. on

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Obtaining my 20' moving van from the McPhee Ave. UHaul location was a shitshow. No one was there for my 10am pick-up and didn't arrive till closer to 11am. At least a dozen people were waiting outside for someone to show up. A desperate phone call to UHaul's central office sent me on a wild goose chase to a different location which apparently was open ...I had friends and family on hold waiting to help me move so NEEDED any truck asap. My car was already down in Victoria so I was on my bike. I must have ridden for nearly an hour trying to find this new UHaul location. Ultimately, I got a text saying I could pick up a van back at the McPhee location and they were open ... by now it was 11:45. I arrived shortly after noon. The gentleman in charge was stumbling his way through helping a couple find a trailer to tow behind their truck. Between his extremely poor computer skills and then losing the keys to a van which needed to be moved to access this trailer, all only added to the wait time. The customer wound up dragging the trailer by himself and hooked it up to his truck in order to get on his way. By now, it was well past 1:30pm and I was only just now getting served. He had the audacity to CHARGE me for a $7 furniture dolly!! The condition of the rental establishment can only be described as that of a hoarder..... unspeakably messy, unorganized, piles of dusty old products and mountains of shipping blankets with only one narrow path leading from the front door to the service counter. UHaul would do well to inspect this facility and how their product is being promoted.

Cory L. on

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The person working the computer needs to be better trained sat there for 2 hours trying to get my car hauler

Shannon M. on

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Horrible customer service. Robert did not know how to use his computer/U-Haul platform and was asking me. I was in March 5th at 9:30 am to inquire about a 20 foot truck to be picked up by 4:30pm that day. He said no problem and we could rent it when we came in. I called around noon and talked to Robert to ask for a larger 26' truck instead. He said he would have to change the order but we can do that when I came in at after 4pm. I showed up just after 4pm and there were other people that had been waiting well over an hour for service before me. I waited about 1 1/2 hours before he served me. He couldn't figure out how to rent the truck. He kept asking me how to use the computer to do basic things like open a new tab. There were other people that had been waiting well over an hour for service before me. I waited about 1 1/2 hours before he served me. He was extremely slow and unprofessional. We were supposed to pick up the truck that evening and load it. We had a crew of 3 guys waiting for it. I was there until well after 6pm before I just gave up and said forget it, I'll be back in the morning. He said he would be open at 10am the next day. I sent the guys home. I went online and registered to rent one online for 10am the next morning. It took me all of 10 minutes to do it online. I have no idea why he couldn't figure it out. We showed up at 10:15am and he was still closed. After waiting around I called U-haul support from my cell to complain that he wasn't there. Again we had guys waiting to load the truck since we couldn't the night before. Robert finally showed up and was ranting about the complaint that he wasn't there. Going off about how he is there every day and he has his own problems. As a customer, I dont care about his personal issues. I just want to rent a damn truck. It took well over an hour to get it finally rented. He insisted on sweeping out the truck, cleaning it before it went out. We told him we were already late, we would clean it out, there was people waiting. His reply was simply "Well they can wait." I'm sorry but this guy needs to get out of the business. I'm sure U-Haul is a great company but he is running this location into the ground. Did I mention the building is absolutely filthy??? It was freeing cold, no heat at all. Mountains of garbage behind the desk and outside. You cant navigate the store at all. There is to much stuff all over the place. He rented us the truck and put done 1/4 tank of gas. When we jumped in it was just under 1/4 tank. We were so fed up by that time I didn't bother to correct him. dropped it off with the same amount of gas but the accepting location charged me another $47 for gas??? WTF They wouldn't even let me put more gas in it or take it to the gas station. I know the gas level was the same as when we left.

RHONDA B. on

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Very nice guy, really needs a hand.

Floyd D. on

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Make sure that all personal are prepared to complete the hook up which should include hooking towed vehicle to the dolly.

GILLES C. on

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Have been charge for 2 days extra... I just rent a trailer for 24H Really bad service at all Take 3h to rent something

RYAN G. on

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Customer did not leave a comment.

Chris S. on

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I arrived at 10am as per my reservation. I did not receive any help until 11:30 and did not leave with the truck until 12:24pm. This was completely unacceptable. The uhaul rental location was a complete mess. Walked in the building and there was no heat on in here and garbage and equipment everywhere. When I finally did get help it took him well over 45 minutes just to get the truck out. It was dirty and full of mould inside of the cab. I did email someone at uhaul but they weren’t able to help me and told me to call in direct which I had no time for. I use uhaul quite a bit for rental trucks but this experience has made me think twice about that. I was still charged full price for this terrible experience.

Barbara N. on

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The parking lot is too tight..small driveway..

anthony g. on

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I paid just over 600 dollars to take the uhaul across to Powell river. It was less then a 50 km trip all together. You can rent a uhaul for 39 dollars a Day, I am truly disgusted that this is how you guys do business. On top of that, I waited over two hours for my truck at uhaul, even with a reservation.

Scott W. on

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Alain R. on

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DEBRA A. on

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As much as the operator of this location is friendly and chatty, he is scatterbrained and lacks computer skills to quickly process a rental unit. The lot was full of snow and we as clients had to help dig out our rental truck so we could get it out of the lot. On our drop off we observed another rental truck getting stuck in the snow.

Corey B. on

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The Little Asian guy was super positive, polite and had a weird charm to him but was painfully slow. The outside of the building looks like a place children go and never return and the inside looks as though it should be condemned. The parking lot was covered in snow and a layer of ice, as were all the trucks. I had to shovel out my own path just to bring the truck home on moving day. After the experience of just picking up the truck I was extremely frustrated and wanting to Wicker man all of my possessions in the back yard and hi dive off the roof into the embers. Again, Robert was a doll but he inspires horribly dark thoughts.

tom w. on

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Hannah M. on

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ROBIN R. on

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Robin C. on

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MARTY G. on

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No problems at all. In and out quickly. Would rent from this location again.

THOMAS B. on

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WAYNE T. on

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Michelle K. on

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Late opening. Drop off was for 10am, and store was posted to be open at 10:00. We had to wait over 15 minutes After calling U-Haul for directions, the staff showed up with no apologies, and said they were sick. When I expressed my frustration, since having somewhere else to be now also, He yelled at me before running out to the truck. I followed and waited by the truck asking if anything more was required. Staff ignored me and then disappeared. I received no ticket or receipt and left. I will never use this store again.

GLEN C. on

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There was only one employee on duty when I went to this location and one customer ahead of me. It was very time consuming to wait and complete my transaction with the employee who did his best but there really should be at least 2 employees at this busy location; or perhaps rentals booked by appointment only so there won't be a line up for service. Also, FYI there was at least 2 customers who gave up and left the location when the employee was helping me with my rental as there was another 2 customers waiting behind me.

James B. on

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Customer did not leave a comment.

TIM M. on

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when there are multiple customers- there is only one person there to serve-process them and it can take some time- so a bit of office help would go along way- nice guy

Sean M. on

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Customer did not leave a comment.

Robert E. on

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Robert is a very nice person and really seems to be doing his best but the process of renting and returning is painfully slow. I've rented from this location before and it's always the same. Extremely inefficient. He is not competent with the computer system and is easily distracted. Took an hour to rent the truck (I was the only person there) and over an hour to return it (one couple in front). People in front of me were almost in tears as they need to get a small trailer and drive a long way but were continually delayed due to the inputting of data and having to repeat steps over and over again. Robert somehow was able to get me a lower rate so I appreciate that and am giving it 2 stars instead of 1.

Jennie G. on

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The man that helped me rent a truck was wonderful. He was patient, intelligent and efficient. Thank you so much. Jennie Graham.

JOEY M. on

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You did everything right....plus the lady that helped me on the phone due to a change that haul had to make with the vehicle change was.. Was absolutely amazing very professional and pleasant to say the least thank you very much

TREVOR B. on

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Customer did not leave a comment.

Chris H. on

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The employee is not someone who should be in this job. He is far too challenged to manage the workload and process information in any kind of logical way. He is scattered, unorganized, and should not work in customer service.