Customer Reviews for Rent It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rent It

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Angela D. on

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Matt D. on

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LeAnne D. on

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Two things that I can think that would make my next experience with you better. One, is that when I make a reservation for which u-Haul I want for that you have it and not get a last-minute text saying that I won’t have it to move. Secondly not so much to help me out next time but to help future customers is you need to tell them that prior to returning the truck and putting the keys in the U-Haul box. That they have to watch the video which I was not told anybody that I had to watch it or watch it prior to putting the key in and it almost cost me additional money because I didn’t watch it first. I put the key in the box when I dropped it off at a different location than the one I was told to. Secondly not so much to help me out next time but to help future customers is you need to tell them that prior to returning the truck and putting the keys in the U-Haul box that they watch the video which I was not told by anybody that I had to watch it or watch it prior. But other than that I do thank you for getting me at least a 10 foot and a 6 x 12 trailer I’m at ease some of my anxiety on a one-day move that I had to make.

phillip v. on

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Reduce price

Barbara M. on

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Thomas C. on

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I was in and out with my rental trailer in no time. Very helpful and courteous. I highly recommend.

steve d. on

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Katlyn H. on

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amy f. on

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Kurt j. on

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Brandon did a great job!

Derek T. on

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Fantastic service. Exact attention to detail. Great people to work with. Made me feel comfortable about pulling the trailer and gave me helpful advise. Will never go to another location to get my trailers. I travel 35 miles to this location to get what I need.

vint Q. on

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The trailer had not been cleaned when we picked it up. The associate told us that and marked our paperwork so we wouldn't get charged when we dropped it off. he was helpful enough, just kind of an older location.

Chris M. on

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Drop off went very smoothly and efficiently.

Derek T. on

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Excellent customer service. Great people to work with. First Class.

Gordon B. on

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mary b. on

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amber r. on

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Was great! Easy. And very knowledgeable.

DARRA P. on

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Helpful friendly kind and knowledgeable.

Nilesh C. on

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heather t. on

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Brandon was friendly, attentive, and efficient!

matt p. on

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James S. on

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I was really pissed that the first time I went to rent, a 15' truck was $0.39/ mile, this time the same truck was $0.99/mile. To make it worse, I rented a 27' truck for $0.69/mile about a week ago. I feel robbed.

James S. on

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Larger trucks need to be available. I was forced to make two trips because the next closest 26' truck was 40 miles away. I feel screwed by the mileage charge. This is no fault of the rental agent, there are NO large trucks in this part of southern Wisconsin.

Nicholas K. on

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Charles P. on

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Assisted in parking & unhitching from my truck. Very prompt & courteous.

John B. on

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Drop off was easy, just parked, locked and dropped off the contract and keys and that was that.

Daniel G. on

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Patricia J. on

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I communicated that the truck was dirty ON PICKUP and sent pictures per your instructions. When we dropped the truck off it was in the same condition. Because I honestly reported the dirt I WAS CHARGED $25 FOR CLEANING. That is very wrong!!! I will never rent from here using the automated system again.

james m. on

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I had to drive 47 miles to get a one way rental. It would have been easier if one of the closer places had one way rentals available.

Deryk M. on

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Patrick D. on

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Fantastic service truck was clean and ready to go will rent from there again when need to

mark b. on

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I reserved a truck for FRi. 2-2-18 at Janesville. When I showed up there was no truck the previous truck renter did not return truck and I was not notified. This is the second time this has happened to me with uhaul. I was directed to after hours uhaul with phone procedures. This did work well with a very helpful person. I went to Monroe to get another truck. The drop off at uhaul New London went well.

Michelle P. on

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frank g. on

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kim h. on

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Excellent customer service and quality product! Our dolly didn't work quite right but it was after hours when we noticed and it worked well enough to do what we needed it to. The truck was clean and well maintained and we had no issues with rental or return. Pick up was easy and fast. We returned the truck after hours and the service was quick and easy to use. Very pleased and would recommend and use again!

Jenni M. on

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Thank you again for saving me when I was in a bind. The La Crosse location gave a a refund for my troubles thanks to your efforts.

aryn w. on

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I used the online self check-in which was convenient since I could only pick up the truck after hours. However, I spent almost an hour at the pickup location trying to use the online self check-in. After being on hold for over 10 minutes, I hung up. Then called back and was abruptly put on hold again before I could say anything. The third time I called, I was finally able to talk to some. Since the self check-in service wasn't working on my browser after multiple attempts due to an error in finding my location, I was instructed to download the App. Once into the App, I was then able to get through the self check-in. I was very frustrated by what turned out to be a pretty big inconvenience which put me an hour behind with moving. I would suggest informing people to download the app if they are doing the self check-in. The ramp on the back of the truck was also dirty as it was full of dirt. Other than that, the rest of the move went smooth.

Bernard R. on

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thomas w. on

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Nothing, very nice people to work with. I was impressed that so close to closing on a Saturday they took the time to make me feel important. I normally do not answer these surveys, I feel that they deserved a minute of my time to thank them.

Alexander S. on

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ben d. on

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thomas e. on

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Ralph H. on

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tricia b. on

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lori f. on

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andrew b. on

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Customer service was good and truck was available on time even though they gave me slightly smaller truck than I reserved.

rick t. on

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