Customer Reviews for Renton Esso
(U-Haul Neighborhood Dealer)

85 reviews

4717 Hwy 3 E   Simcoe, ON N3Y4K4

(519) 428-9944

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(519) 428-9944

4717 Hwy 3 E
Simcoe, ON N3Y4K4

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat-Sun: 8 am - 12 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Renton location is always excellent

Bradley H. 
Rating:
5.0

N/A - excellent service!

BENJAMINR L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
4.0

Keep the tank full instead of 1/4 full. Makes it easier to add the proper amount of fuel at return.

WilliamGlen K. 
Rating:
5.0

Very enjoyable experience. The gentleman who served us was friendly and knowledgeable.

Gary K. 
Rating:
4.0

Uhaul rep knowledgeable and helpful.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
4.0

We did the on-line drop off, which was very easy and convenient

HANNAH V. 
Rating:
5.0

I was impressed with the friendly helpful service which I experienced at this location in Renton

Terry W. 
Rating:
4.0

Nice staff, quick service.

David B. 
Rating:
3.0

Although the pick-up coincided with the Roger's network outage, the agent was of minimal help in processing the release to me. After speaking to 7 people and 90 minutes, completing an online process I was finally on my way. The agent did nothing to assist except hand me over the key once I provided a confirmation number Further the truck had less than 1/4 of fuel and the speedometer was both erratic and totally incorrect. I returned the truck with the tank 1/2 full (approx $80 more fuel). I also returned the truck in the late afternoon over 12 hours early. There was no agent available for check-in, and all the store attendant did was take the key. The next morning despite having returned it with twice as much fuel as when I picked it up (not that I was looking for a refund or credit), but I was charged $20 to drop it off early. Not a very good experience at all. Very disappointing. Sincerely; Terry Young 905-236-2900 jterry.young@gmail.com Uhaul Reservation # 13847148

Terry Y. 
Rating:
4.0

Communication with the Uhaul rental location owner would be very helpful. As he was not aware of the rental, as I used uhaul telephone booking. So I had to wait at the location as a result. When I could have waited before going to pick up the rental. Other than that. It was the easiest and quickest rental I have ever experienced.

Steven W. 
Rating:
5.0

Nothing. This location is filled with very friendly people. U-Haul should be honored to have these people.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Leasa B. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Yes the attendant was very very helpful and knew who I was, as I entered the store , never seeing him before !

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

nino S. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

GERRY M. 
Rating:
5.0

Great service

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Kirk K. 
Rating:
3.0

Customer did not leave a comment.

Kit O. 
Rating:
5.0

Customer did not leave a comment.

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

abdul R. 
Rating:
3.0

I just dropped Off the trailer and left.

johnn B. 
Rating:
5.0

Customer did not leave a comment.

Darryl L. 
Rating:
1.0

We were very disappointed when our truck we booked 3 week in advance wasn't even there for pick up and the guy at the uhaul said oh I guess you can go to Brant fuels and get one. We then got to Brant fuels and had nothing for us to rent. Then sent us to simcoe to get a 15 ft to rent (we had prebooked and needed a 26ft) so then they said we could pick up a trailer that was available at the first place we were supposed to get the truck. When my husband got back there 3 hours later after running all over. The 26 ft truck was there. So they told him he could now take that and he needs to return the 15 ft back to simcoe first. This was the most awful experience we have ever had and they told us we would only pay half the price then charges us full. I will never use them again. Not to mention when my husband finally got back from returning the 15ft to get the 26 ft the guy left the office and didn't come back for and hour………. Our planned move that was supposed to start at 9 am didn't even start till 1pm and cost us about 100$ in gas running all over to get our scheduled truck…..

Nick H. 
Rating:
5.0

We were supposed to get the 26 foot truck but when we got there our truck wasn't there the person before us didn't return the truck on time we were told we had to go to tillsonburg to get another truck while associate was speaking on the phone to uhaul he was informed that someone just took it only thing left available was a 15 ft truck we were offered to have it from May 30th to June 1st with extra kilometers that we didn't have to pay for the associate that we were dealing with was great with us I feel bad for him that he has to deal with this because of other people's stupidity

Melissa B. 
Rating:
5.0

He was so very helpful and I would definitely go there again and recommend this location. Thank you for your help. Carrol

Carrol J. 
Rating:
5.0

Absolutely nothing, very friendly. Great place to rent from.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Rented for 24 hours but upon pickup was told it had to be returned by 7:39 am. So only received it for 20 hours. Returned it at around 7:00 pm same day instead as we live 39 minutes from pickup abs was not going to be up at 6 to drop off. Why advertise for 24 hour rentals and then tell customers the day of pick up that you altered the contractual agreement.

Jim S. 
Rating:
5.0

Great quick efficient service

Joanne P. 
Rating:
5.0

The staff were very friendly and the vehicle was very clean.

Brad H. 
Rating:
3.0

Customer did not leave a comment.

diane M. 
Rating:
5.0

The truck had serious issues. Was going to return it just after pickup for fear it wouldn't make the trip. Speedo was broken. Was making all kinds of drive line noise. Shaking and shuddering. Tranny or differential issues possible.

daryl D. 
Rating:
5.0

Very friendly and helpful!

Ralph V. 
Rating:
1.0

This place is sketchy they do not take debit and the guy does not have a clue what he was doing. Further more he could not figure out how to give my deposit back 60.00 is funds and then I get 47.44 refund back on my card , which is bs as it was paid in is dollars. So they only take cash or credit cards and they have a bitcoin machine in there. I would never set foot in there again.

Douglas G. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Drop off was quick and simple. Helpful person.

murray C. 
Rating:
5.0

I got an email that was supposed to link to my receipt. It was a link to the order with no charge. I would like to see a copy of my receipt for what I was charged for please.

Denise D. 
Rating:
5.0

My complaint is with customer service ..I was told I could pick up a 15' truck in London ..prebooked in advance .. and Friday night I was told to pick it up in Chatham ..3 hours out of my way . Why pre-book... never recommend u haul again. Asked to speak to management in head office.. employee would not allow me to. Employee said he was at head office.

NANCY D. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
3.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Nice people. I was in and out very quickly. Excellent representation of uhaul.

DAVID V. 
Rating:
4.0

They charge you for so many kms then when you drive less they don't adjust also send you how much fuel you need to replace and it was a whole lot different but again you don't get compensated no way around it uhaul is a scam but people at location are very professional maybe Trudeau is the owner bend over and take it in the ass

SEAN C. 
Rating:
5.0

The staff at Renton are extremely efficient. Once I placed a call to them inquiring about the size trailer I needed they were quick in having all the documentation ready for when I came to pick up. Very courteous and professional and I would highly recommend them to anybody

GARTHSHAWN D. 
Rating:
5.0

It was all good. No issues. Thank you.

ALICE L. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ F. 
Rating:
5.0

Customer did not leave a comment.

SMIT C. 
Rating:
5.0

Customer did not leave a comment.

ANNAM I. 
Rating:
3.0

For some reason you charge me 148 extra for deposit never had to pay that much and I have to wait to get it back because your System won't load to give it back

Bradley D. 
Rating:
5.0

Truck was clean . The Operator was helpful . I'll be back

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

RICHARDD S. 
Rating:
5.0

Customer did not leave a comment.

GLENNWILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JOHNM K. 
Rating:
3.0

Web site was slow at pick up Location. Service was good ,but it took 20 mins waiting for Data to come through.

CHRISTOPHERJOHN G. 
Rating:
5.0

Proprietor Rodney made the whole experience great. Helpful, friendly .... the best!

RANDALLS D. 
Rating:
5.0

Customer did not leave a comment.

JOHNM K. 
Rating:
1.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

BENJAMINR L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Carol F. 
Rating:
4.0

Customer did not leave a comment.

FREDERICKE S. 
Rating:
3.0

Customer did not leave a comment.

JORDAN K. 
Rating:
5.0

Only issue he was trying to process a reimbursement of a deposit, but the guy was great and helped to figure it out.

Nicholas P. 
Rating:
5.0

Pick me up and return me as does Enterprise.

JUNIORCARLYLE S. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
3.0

Customer did not leave a comment.

MATTHEWSTEWART G. 
Rating:
4.0

Insure that the front wheels are aligned as the truck steering was all over

LAWRENCEA S. 
Rating:
5.0

Customer did not leave a comment.

HILTON R. 
Rating:
3.0

Trailer needs a jack

DOUGLASO D. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Customer did not leave a comment.

BRIANL D. 
Rating:
4.0

Haven't had time to talk with Renton uhaul but there is an issue with drivers door .excessive wind noise a0nd couldn't open door from inside, had to put window down to open door from outside

JULIAA H. 
Rating:
4.0

Customer did not leave a comment.

JOHNH B. 
No reviews have been submitted for this location.

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