Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole rental experience was great. Donald hooked me up and offered good advice about loading the trailer. The next time I need a U-Haul vehicle Rentz is where I'll go.
The location is great and I have used this before, but the App is so bad I would give it zero stars. I could not check in or return the vehicle because the app was so terrible. Had a difficult time during my divorce for the pick up and drop off of this vehicle and even the location manager was frustrated with the app and process.
I did not receive the dolly or furniture mover I requested in the back of my truck.
Check the maintenance on the trucks more closely so what happened to us won't happen to anyone else.
everything good, drop off no longer open so had to go someplace else. i would like my 100 deposit back. 2060eckles rd americus ga31719
There's an elderly gentlemen there who clearly was not the best person to deal with anyone who does not bare the same skin tone as him. Clearly, he was not trying to help me by any means ... thankfully, his co-worker handled business like a true professional.
Bill is awesome, accommodated special circumstances, long turnaround day trip. Fourth time have used this location to move two homes
Kind and professional service.
Very professional, very nice. Fast! A+ experience. Will definitely rent from this location again
Great customer service and easy check out/in process!
great people. Friendly, helpful.
We were moving our daughter from Stetson and were unsure if we needed a 5x8 or 4x8 trailer. We communicated our concern to the Rentz, and were told that if we only needed the 4x8 trailer to bring it back before 5 and we could switch it out. In part based upon that, we decided to go with the larger trailer and then once we saw that we only needed a 4x8.we called Bill Rentz at around 4:15 pm on our way back to him to tell him that we would like to switch out the trailers. He was very emphatic that it was too late and he could not switch it out. I told him that it was not about the cost but the safety as the 4x8 was much more manageable on the road. He only reluctantly agreed to switch out the trailers when i told him that i would pay the cost of the 5x8 as opposed to the 4x8 trailer.. It was clearly all about the money to him and that he did not want to e-do the paperwork (which he did not change out), than his clients needs or saffety. In addition, we made it back to his lot at 4:30pm and switched out the trailers and left his lot at 4:50 pm. Clearly if was not too late. I would not recommend Mr. Rentz to anyone as he clearly has his best interest in mind and not his customers.
Great operation. Everything was perfect. Would definitely recommend this location.
While I rated the overall location as excellent what I was referring to was the parking lot, it was wide and it's nice to see U-Haul trucks parked at that wide parking lot that has a white soil and little grass combination. But I did not get the chance to go inside the store and becoz Inreally did not have to besides was already pass 5:00 PM and twas closed but Mr Renz the owner of the store was still there and I appreciate that he spoke with me. He was asking for some paper works but it's in my email and I did not know that I should print it out but Mr Renz told me that I don't have to and that he'll just take care of it. I informed him that there's a check engine light.
Great service and great deal.
N/A
No thing the management is awesome
Best location to rent from. Best customer service experience!
Location and staff was super friendly and knowledgable. However, not relevant to location, pricing is outrageous. A dollar per mile is unbelievable and absolutely unfair to the average American. Will not be using U-Haul again.
Don't lie to people. I was told the extra few miles wouldn't be an issues since I had to bring it from a location that was full which is not my fault. Then charged for those miles.
The truck was dirty, I didn't get the furniture dolly I paid for and it took 30 minutes to get verified through the app to get my truck, awful awful experience!
everything was perfect
I was screwed because i paid at the rental place and again when i dropped the trailor off. The trailer was dropped off 2 days early and i still was over charged. I will make sure i tell EVERYONE what crooks U-Hall is !!!
Super friendly service and prices were good! Thank you!
This wasn't me who rented the truck they put it on my account
While your facility had many nice looking and visually well maintained vans, trucks and trailers. The trailer I was given was old looking, with cracked and peeling logos, battered fenders and the latch was jammed and difficult to open.. (I took photographs) Also the website says a 5 x 8 trailer was sufficient to move a queen size bed, we had difficulty and had to tie the frame to the room rack of my van.
The workers there were really nice! Yes, I would recommend them.
It was dirty
Everything was great. Quick, friendly and professional
No improvements needed
Clean the U hauls out before use. Have WiFi available at location.
Fix your on line system, it's broken at so many levels. I had set to return the truck to this location and at the last minute they wanted me to return it to a different location in my city. I didn't find that out until I loaded the app back up. Also the extra miles wasn't documented on my account since I had to pick it up from a different location. The man at Rentz was very nice and he was helping me to resolve the issue. He was great.
I like this place it is convenient and the people are very friendly
Very professional and friendly. Great conversation. Nice guys, really nice guys.
The person at the 800 number did not know of This Location Had night drop off.
True customer service. Helpful, very helpful.
I don't think any changes are needed.
Everything was great
Nothing needs to change
This was a second location. My original pick up and confirmation was for a different location and a larger trailer. When we arrived to pick up the trailer there wasn't one available. They did then send me to Rentz Upholstery, but they also did not have the larger 5x8 trailer. Rentz was very helpful and we were able to get a trailer but not of the size we really required.
I'm manage a storage facility and this location is the only location I recommend. Bill is super nice to seal with.
The truck share 24/7 is extremely convenient. Especially for a quick after hours rental :)
The old man behind the counter was rude and more or less berated me for not taking an extra "free" day on the uhaul even after I explained to him I just didnt need an extra day and my itinerary was already planned out. He was pushy and impatient.
Friendliness
a Friendly business owner.
Uhaul rental isn't the primary function of this location, and the location reflects that. That said, the older gentleman that helped me was very helpful
