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Stephanie B
Customer Reviews for Reseda Wireless
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome location and service
SOROUSH SStaff is very helpful, quick service, no lines, safe, for sure recommend everyone to reserve at this location
Allison HVery friendly and helpful stuff
Tarell BService was excellent
REN FAwesome, quick and friendly staff
Hooman GAwesome service, Thank you
behfar mBest U-Haul location ever
Ashley DThank you guys for being so clear, honest and kind
Alan CEverything was really good
DANNEL AOwners were very helpful and kind.
Miles MQuick service, super and convenient
Valery BSuper nice people and super easy to get what I needed and to return it when I finished.
SOROUSH SVery kind and professional service.
Idalia FClean fast and very pleasant experience
Memorii LContinue providing great service as always.
SOROUSH SStaff is very helpful, quick service, no lines, safe, for sure recommend everyone to reserve at this location
Tonika FService was excellent
MEHRDAD AGreat location to rent Uhaul, fast and convenient.
Ricky RThe people in this place are awesome .
Hooman GGreat customer service, friendly, and very respectful.
Diana DFriendly staff. Excellent service.
sean oGreat customer service!
SOROUSH SNothing to improve on, very nice and easy to rent and everyone who helped me was very kind
JESUS NI am very proud of their service .
Leslie AI had amazing experience and %100 recommend this location to anyone,thank you so much for amazing customer service
Meytal BThe height of where the keys are located isn't short people friendly. When I arrived to the location, the gas gasket was open as if it was tampered with. There was an old Marijuana joint in the door of the van. The van was below E and I stalled in the road trying to get to the gas station. Communicating with the office to speak to someone about difficulty getting the keys out of the lock box and how the truck was found was very inconvenient. Someone should be on the premises during operating hours so that things can be taken care of immediately and not over an hour to get assistance.
Delphine BI did mobile pick up and everything was fast and easy! I was a little upset the gas light was on when I turned on the truck, but luckily I made it to the gas station.
Bumthao MFound roaches in the truck bed. Had no choice but to kill them and use the truck. Needed to move out within a few hours and was referred to this location after the previous didn’t honor my reservation.
Jesus GThe lock on the truck was broken. After being the phone with uhaul for over an hour I finally got a person who approved to break the lock off to get the truck ignition key. Upon return multiple problems with online check in.
Jonathan DJust keep doing what you are doing. The customer service is very good and I will definitely be back again and recommend friends.
Russell HBEWARE !! IMO I found this GUY to be A THEIF & a LIAR! He made FALSE CLAIMS in an attempt to steal from me. SEE PICS!! I assert will do same to you. PROTECT YOURSELF. TAKE EXTENSIVE PICTURES. A SHYSTER (Shyster - someone who acts in a disreputable, unethical, or unscrupulous way!) UHAUL SHOULD BAN THIS GUY & THIS LOCATION from representing their COMPANY. He was NOT OPEN ON TIME. He THEN TRIED TO OVER CHARGE me AT PICK UP & change my terms. He slammed his door in my face . UHAUL reps had to call HIM, force him GIVE ME the KEY to the truck. I WAS an hour LATE GETTING the TRUCK due to this guys unscrupulous motives. One worker quit while waiting because it was turning into a FISACO just to get the key. A horrendous stressful experience. This location & guy already has complaints against him plus reviews he has cheated others.I am not the first. IMO - He is not friendly or professional and I found him creepy. I was so put on guard by this guy’s action/behavior at pick up, when I dropped off the truck at 3 o’clock a day early, I took pictures for documentation. YOU MUST DO this to PROTECT YOUR SELF!. I took pictures of all sides of the truck plus the inside of the truck, both the cab and the moving space. Perfectly clean. I also TOOK PICS of mileage & gas because I felt this guy was going to try to steal from me. AND SURE enough a couple hours after dropping off, I get a BOGUS BILL for $45. $25for cleaning / $20 after hours! AFTER HOURS I dropped off at 3pm (his business hours are 10 - 6). And the truck was in perfect clean condition. UHAUL refunded still THIS GUY (IMO) IS A LIAR, A THEIF and according to other complaints and reviews CONSISTENCY attempts to STEAl & RIP OFF UHAUL CUSTOMERS!!! HE SHOULD BE BANNED FROM BEING A UHAUL REPRESENTATIVE. These type of issues have never occurred, at least to me, at any uhaul stores. I like uhaul but this GUY this LOCATION is some one who you need to protect yourself from. FYI before I rented here there were other reviews posted about this guy over charging them for gas. One for $60.BEWARE and PROTECT YOURSELF it’s to bad UHAUL knows of these issues yet allow him to continue to REP their name and steal from there unsuspecting customers! Btw u haul most likely won’t post this TRUTHFUL REVIEW
Lori BThank you so much for your services Definitely I recommend this location To everyone need a U-haul services very friendly and professional Super Fast again thank you so much.
Jeff GVery friendly and helpful stuff. Very appreciated!
Shahin SEasy , good service, clean car 5 stars
Tonika FNeed to send final invoice for review
Desiree BVery friendly and helpful stuff. Very appreciated!
Gina Iawesome location and service
Cyrus EExcellent experience and customer service!
jamshid aThese guys are great, always friendly and provide excellent customer service!
SOROUSH SFriendly staff. Excellent service.
SOROUSH SGreat customer service!
SOROUSH SClean the inside of the windshield better So many streaks hard to see at night
ERIK NI hope next time fuel tank will not be empty
Oleg SVery nice and professional staff
Lisa VI was charged for furniture pads but there were none when I got the truck. I reported that at the time of pick up and included pictures of the empty cargo area. Could they please be removed from my bill?
ROBBIE MCar phone mount for navigation
Vitalii KEasier communication on how to get a ride share vehicle
Maurice MThanks
MEHRDAD AVery Friendly and very professional staff
Justin DEverything was excellent
ELIZABETH GMake improvements on your website. After I reserved the truck it told me I had no reservation and no rental. Yet I had obtained a reservation number. The retailer couldn’t use the website either to check me out. It took over an hour and when I returned the truck it couldn’t find my rental. When I picked up the truck it was on empty. I had less than 1 mile to find a gas station. There was no instruction manual to find out how much gas I needed or how to operate certain features. I had no receipt for insurance,etc. All in all the worst experience from u haul ever.
Vicki GThere is no visible lock box to drop off the keys. No signs on instructions easily visible.
Syed ZThe location was not easy to find but the person there was very helpful. He went out of his way to accommodate me.
Ronald BDirty and unsafe location
Daun HKey drop box was difficult to find. A simple sign on the door would greatly help. Overall experience was great.
Caleb GSomeone need to be there
Lisa BNo one was there to help. We had to do everything on line. The truck was left in a very bad spot. Ket replacement box was filthy.
ERNIE SClean the damn trucks and answer the phones.
Ameinah TThe truck cab smelled a bit like cigarette smoke. During the mobile pickup process I could not get past the screen where I had to approve the pictures of the outside condition. I had to call the support number and email pictures in order to have them help complete the rental process.
Martin GEasy, hassle free pick up and return. Great customer service.
pourang BGreat customer service thank you so much for your service
BEHRAD SThe lock box is right next to all the homeless RVs and smells.
David SThis is my favorite location thank you for your service
JUAN VGreat customer service thank you so much for your service
eduard sExcellent customer service, quick, clean
Deborah WGreat and professional service
nir gVery good service great work
Michael MVery nice and helpful staff
MAZIYAR LAlways friendly and professional
Shayan SCustomer service Absolutely fantastic, respectful and friendly
RICKY GExcellent customer service always friendly and helpful
LAURA NEmployees was friendly and professional Track was clean and Maintenance
dawn kAmazing service and friendly and professional staff
TANJIM CVery Friendly and Professional staff and truck was great as always
Jose PHighly recommend this location. Very nice and professional staff
Thuy NVery good customer service and helpful staff
ANA CExcellent customer service, as always! also car was very clean Make more vehicles available at this location
IVAN TVery nice and friendly staff and very good customer service also car was very clean
Joshua HVery helpful stuff
SIAVASH TVery nice and friendly staff And the cargo van was awesome clean as always
POURANG BExcellent service
Omar RVery nice location and professional staff
Bijan FBest service from U-haul location
Clinton CThe staff are so friendly and helpful, I will definitely use this location again.
Jerrod BExcellent customer service, as always!
Nariman AEverything was great thank you for all your help today
Hooman GQuick and convenient. Friendly staff
robert uThanks for the good service and ease of picking up and dropping off truck.
Alan OGood service and nice staff.
Netanel zExcellent customer service, as always!
Nariman AVery nice and professional staff
Reginald Ceasy and quick, very friendly staff, very convenient
Nariman AVery nice and professional
Michael G