Customer Reviews for Rethink Home
(U-Haul Neighborhood Dealer)

71 reviews

927 W Fireweed Ln Unit A   Anchorage, AK 99503

(907) 885-0922

Location Hours

  • Mon: Closed
  • Tue-Fri: 12 pm - 6 pm
  • Sat-Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(907) 885-0922

927 W Fireweed Ln Unit A
Anchorage, AK 99503

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 12 pm - 6 pm
  • Sat-Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Thank you

Kebum K. 
Rating:
5.0

Got me in and out very fast, great customer service!

RODNEY S. 
Rating:
5.0

Excellent experience, thank you!

Austin L. 
Rating:
2.0

The check in process took way too long.

Caleb L. 
Rating:
5.0

Customer did not leave a comment.

Soliemon G. 
Rating:
3.0

When I arrived at this location to pick up my U-Haul all I could remember was some lady talking to police about a discrepancy with her bill. Whether valid or not I don't know.

RONALD A. 
Rating:
3.0

Customer did not leave a comment.

Nick F. 
Rating:
4.0

The staff of Rethink Home are great and the truck was clean but not well maintained. I'm glad my move was local, I wouldn't have trusted the truck to make it very far. There was some pretty horrid sounds the brake system made, the driveline howled and the steering box leaked fluid wherever it was parked.

Kevin R. 
Rating:
1.0

I was never told about a after hour service fee, I was told I can return the vehicle at anytime, but never disclosed a after hour fee. I then was charged for something that was never brought to my attention. Even in the contract it never states a after hour fee. When I clicked the email to write a email about my issue, the email was invalid.

Brittney G. 
Rating:
5.0

Customer did not leave a comment.

Jackie S. 
Rating:
4.0

Most of the truck was clean but the cargo box floor was dirty and had obviously not been cleaned after the last use. The rental location was fine and handled most all of my questions though they did not explain the return procedure and/or after hours drop off. The U-Haul website does not work very well. It implies you may complete your rental WITHOUT creating a login but it will not let you do so. It also did not provide cost information for the optional insurance coverage.

Mark T. 
Rating:
1.0

I showed up on time to pick up my rental spent and hour trying to send photos of myself and my ID while chatting with support who was being kind of helpful. The whole process was not as easy as I thought it was going to be and should have been. Next time i need to move I'm going to avoid U-Haul.

Bret L. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

They were so nice! I will be back!

cole M. 
Rating:
5.0

Shout-out to Traci and the Henry that was working Saturday morning, 4/2: Two people doing the work of four, acknowledging all customers and apologizing for the wait (to be expected everywhere these days!), smiling through it - and still going above-and-beyond to grab perfect-sized moving boxes from an incoming shipment still in a truck. Thank you for making our company's moving day easier.

Christine M. 
Rating:
5.0

Good store, I would rent from them again. The prices were very fair and the equipment was available.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Kathrine S. 
Rating:
5.0

Great Job and great staff

JODI C. 
Rating:
5.0

Nice truck, friendly staff. Very easy pickup and drop off.

CHESTER W. 
Rating:
5.0

Customer did not leave a comment.

JORDAN M. 
Rating:
5.0

Everything was fine until I received the final bill. I was told I wouldn't be charged mileage as I using the van locally then they hit me with a $500.00 mileage bill. Won't be going here again.

CLIFTON D. 
Rating:
5.0

It was an excellent place, keep doing what they do!!!

Jodi C. 
Rating:
5.0

I was having issues getting through all the steps for the self serve sign in but luckily the folks who run this location were in office and they were super helpful.

EMILY R. 
Rating:
5.0

Mike was super helpful!

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Jasmine T. 
Rating:
5.0

Dropped off after hours which was very convenient with my midnight flight out of Anchorage

Keith K. 
Rating:
5.0

I really liked the customer service at Rethink Home. Family owned and operated, owners very personable, helpful, and accomodating. Would definitely recommend this location to others.

Kelly N. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

The people were very helpful and kind.

ELLEN C. 
Rating:
5.0

keep up the great work :)

John K. 
Rating:
4.0

Good customer service

RANDALL S. 
Rating:
3.0

Hard to figure out where to go since it's within another company.

Laura W. 
Rating:
5.0

I always rent my uhaul at this location. I trust this staff.

HARRY P. 
Rating:
5.0

The staff was amazing! The store is awesome.

MIRANDA M. 
Rating:
5.0

Michael helped me with trailering into a difficult space, Thank you again! He made returning the trailer super easy when it came to paperwork as well.

Aaron J. 
Rating:
5.0

The husband/wife team really care about their business and they gave excellent customer service. I will be coming back again and not just to rent a uhaul. The store is just amazing and so unique.

ROSANNA M. 
Rating:
5.0

The owners went above and beyond to help me. I am an old man and I needed some special accommodations and they were on it.

Jodi C. 
Rating:
5.0

The staff were quick and attentive. They answered my questions and made me feel valued. I will be renting from them again.

Jodi C. 
Rating:
4.0

For Alaska it was in good shape

Roger M. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Great personality by the front desk lady(maybe the owner), very warm welcome.

Ludwig W. 
Rating:
5.0

Thank you! Super helpful!

Leon D. 
Rating:
5.0

The staff went above and beyond. Their store is worth the rental alone! Come check out the scores inside!

JODI C. 
Rating:
1.0

The absolute worst experience I've ever had with Uhaul I was told to go to the Fireweed location. My reservations ended up being canceled , I pre paid credit card on file. When I went to pick it up there was nobody there which was fine however since my reservations were canceled I had to call customer service and they told me I was at the wrong location. I was told to pick up at Fireweed. The customer service representative told me to go to South location… I live 1 mile from the south location but they told me they had no vehicle so I had to go to the Fireweed location. Customer service representative said she could not help me so I left the firewood location and asked the customer service representative to call South to make sure I could pick up my U-Haul. She then told me she could change my reservations back to the Fireweed location after I was already on the highway. Then opening up the lockbox was a complete disaster.

Stacey L. 
Rating:
5.0

Same Gold Standard Excellent Service just like all of the other times I have rented from this store!

MICHAEL C. 
Rating:
5.0

All went smoothly. Impressive!

Patricia D. 
Rating:
1.0

Customer did not leave a comment.

CLIVE B. 
Rating:
4.0

Make sure key is in lock box for after hours pickup. Luckily for us, the owner showed up and took care of us.

JUANITA W. 
Rating:
5.0

Smooth and easy process from start to finish.

MICHAEL C. 
Rating:
5.0

Super Awesome! Staff was more than helpful and made the whole bit easy from start to finish. Looking forward to my next rental.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

NILA F. 
Rating:
5.0

Customer did not leave a comment.

Tamara E. 
Rating:
5.0

Great communication, staff was flexible and friendly. Will happily rent from again.

CHRISTOPHER C. 
Rating:
2.0

It was fine I guess. Kinda hard to see from the street. Our vehicle was not clean but the reservation was changed at the last minute so maybe that was the result.

Justin L. 
Rating:
4.0

Customer did not leave a comment.

richard H. 
Rating:
2.0

There needs to be a sheltered area to stand under while completing the 24/7 process. Even an overhang from a roof would be acceptable. There was no lighting. There is NONE, so when you are having problems you're standing outside in the pouring rain in the dark with nowhere to go.

MIchelle L. 
Rating:
5.0

Excellent customer service and a really cute store!

jodi C. 
Rating:
3.0

The store owner seemed to struggle with the check out process while operating the computer.

Joshua M. 
Rating:
5.0

I've rented a few times from uhaul- this by far was the friendliest and most helpful of the rental locations. 10/10 would rent again.

Cassandra S. 
Rating:
5.0

Michael and Jody were very efficient and kind.

Kathleen W. 
Rating:
5.0

Customer did not leave a comment.

MIANA T. 
Rating:
5.0

Customer did not leave a comment.

VALERIE D. 
Rating:
5.0

The process to pick up the equipment from your phone should be streamlined a little better and the app should get its bugs fixed. Also, better staffing at the call center to ensure that when you call there is someone to answer, and not spend 20+ minutes on hold only to have the call drop.

Edwin T. 
Rating:
5.0

Customer did not leave a comment.

EMILY S. 
Rating:
5.0

It was a great a great place to pickup - a neighborhood store. The owner was friendly and made sure we had everything we needed.

Nancy R. 
Rating:
3.0

Better organization of staff hours so that future customers can use assistance unhooking trailers if needed.

WENDI S. 
Rating:
4.0

Great customer service! Would definitely recommend this location

Shawnee P. 
Rating:
5.0

Very friendly people and helpful, my uhaul was very clean. No issues even when I had difficulty using the phone to turn back in.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
4.0

Uhaul should disclose the charge of gas if we bring it back empty. It's a hassle.

Danielle S. 
No reviews have been submitted for this location.

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