Very friendly and welcoming. All U-Haul locations should be like this shop. I recommend them. I will be using them in the future.
Robert L
Customer Reviews for Rethink Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent! Great Experience !
Regina SWonderful customer service and I love their shop. Would highly recommend.
Loreen AThe owners were cordial and easily corrected a misunderstanding... also I believe they are Republicans , which made it even better ! If I discover a business is democratic owned, I never do business there and tell other Republican friends. There are many Republicans who adhere to this practice. NOBODY should support a democratic who believes in destroying a nation with stupid.
Floyd WI used the app for self check in and check out, the app didn’t work smoothly at check out. That’s the only complaint
Dale SI drove only 10 miles and when I went to refill the fuel, it cost me $14.42! And then, Michael said, "oh, well; you have to call Corporate; I just input the numbers. If he only inputs the numbers, he should be able to tell when its been filled up. I want my money back for having to refill other people's fuel!l
Teresa LThank you
HEIDI SA great store and great service
Adeline KThe van was completely snowed in, 2+ feet of snow covering the whole thing. Plus, a plow truck plowed a 4ft berm behind it and I had to borrow a shovel from a neighboring business to use because no one was at the store I picked up from. The U-Haul was clean and ran great, but I was verry disappointed that I had to spend over 30 minutes digging it out myself.
Amber Mway easier than the midtown location
evan rRefund customers for the remaining “estimated” miles not used that was charged in the beginning.
Conrad SThe app did not work on return. Why do you need my location if I'm where it's supposed to be dropped off anyway. Just take your truck back and let me go. I felt like a hostage stuck with your truck looking to be fee'd because yall can't find my phone.
michael fGet the passenger seat belt fixed.
Vivien NThe interior of the van was a bit dirty. It didn't affect the overall experience, but maybe just something to note for the future.
Amber MDuring my check out I was told to leave the Word Lock in the cup holder, but I hadn't received a Word Lock upon pick-up. I was unable to contact the business owner during business hours to discuss this, but I did leave a message 15 minutes before they closed and am hoping to hear back from them tomorrow.
Corina TClean the interior of the truck. It was disgusting.
Dana AA great crew. They were very friendly and helpful.
glen oThis store is in the middle of moving down the street. Signs were posted on the door they are moving and no one answering. No instructions when booking you will need to do everything online and get a code to get the keys for vehicle out of the lot. Wasted a whole hour of trying to vehicle out of lot.
PUALANI TVery easy, great staff, amazing store inside
Karla GThe team at this store does a great job! Highly recommend.
jodi cThe people were very nice the truck was clean and in great working condition even though it had several documented dings. The person that checked me in didn’t even scold me for being 25 minutes late because my gps took me to the wrong return location my only regret about this experience is that the truck was already rented out to someone else and I was not able to rent it for two more days
scott aVery friendly folks and great customer service!
Norman JA fantastic location, and a beautiful furniture store.
Mark MA great friendly team. A nice store as well.
Manuel Treally nice store, no wait time, good service.
robert pEasy and such a cute store!
Katherine AAmazing crew, excellent customer service. I will be renting there again!
Katherine AI want to know why I was charged an additional 5.21 when the mileage I put was a few cents over my charged /pre authorized amount.
Shayna DThere was a cargo van (which I reserved) on the lot, but what I got was a 15’ truck.
Jessica HThe woman running this location was super nice and helpful, I will definitely rent from her again.
Walter MPleasant customer service, flexible and convenient. My only suggestion would be that they have a little bit later hours in the evening for working people.
Julie CGood experience
Nail BOver charged me by over $200 couldn’t tell me why made me call cooperate.
kaylynn hI didn’t realize I had to pick up and drop off online. It seemed safe enough but it was kind of Trashy around there.
Valerie TFriendly service and easily accessible Uhaul process. I recommend
Amber LWay easier going and getting a uhaul from there
Vicki HThank you
Kebum KGot me in and out very fast, great customer service!
RODNEY SExcellent experience, thank you!
Austin LThe check in process took way too long.
Caleb LWhen I arrived at this location to pick up my U-Haul all I could remember was some lady talking to police about a discrepancy with her bill. Whether valid or not I don't know.
RONALD AThe staff of Rethink Home are great and the truck was clean but not well maintained. I’m glad my move was local, I wouldn’t have trusted the truck to make it very far. There was some pretty horrid sounds the brake system made, the driveline howled and the steering box leaked fluid wherever it was parked.
Kevin RI was never told about a after hour service fee, I was told I can return the vehicle at anytime, but never disclosed a after hour fee. I then was charged for something that was never brought to my attention. Even in the contract it never states a after hour fee. When I clicked the email to write a email about my issue, the email was invalid.
Brittney GMost of the truck was clean but the cargo box floor was dirty and had obviously not been cleaned after the last use. The rental location was fine and handled most all of my questions though they did not explain the return procedure and/or after hours drop off. The U-Haul website does not work very well. It implies you may complete your rental WITHOUT creating a login but it will not let you do so. It also did not provide cost information for the optional insurance coverage.
Mark TI showed up on time to pick up my rental spent and hour trying to send photos of myself and my ID while chatting with support who was being kind of helpful. The whole process was not as easy as I thought it was going to be and should have been. Next time i need to move I'm going to avoid U-Haul.
Bret LThey were so nice! I will be back!
cole mShout-out to Traci and the Henry that was working Saturday morning, 4/2: Two people doing the work of four, acknowledging all customers and apologizing for the wait (to be expected everywhere these days!), smiling through it - and still going above-and-beyond to grab perfect-sized moving boxes from an incoming shipment still in a truck. Thank you for making our company’s moving day easier.
Christine MGood store, I would rent from them again. The prices were very fair and the equipment was available.
Steven PGreat Job and great staff
JODI CNice truck, friendly staff. Very easy pickup and drop off.
CHESTER WEverything was fine until I received the final bill. I was told I wouldn’t be charged mileage as I using the van locally then they hit me with a $500.00 mileage bill. Won’t be going here again.
CLIFTON DIt was an excellent place, keep doing what they do!!!
Jodi CI was having issues getting through all the steps for the self serve sign in but luckily the folks who run this location were in office and they were super helpful.
EMILY RMike was super helpful!
ROBERT PDropped off after hours which was very convenient with my midnight flight out of Anchorage
Keith KI really liked the customer service at Rethink Home. Family owned and operated, owners very personable, helpful, and accomodating. Would definitely recommend this location to others.
Kelly NThe people were very helpful and kind.
ELLEN Ckeep up the great work :)
John KGood customer service
RANDALL SHard to figure out where to go since it's within another company.
Laura WI always rent my uhaul at this location. I trust this staff.
HARRY PThe staff was amazing! The store is awesome.
MIRANDA MMichael helped me with trailering into a difficult space, Thank you again! He made returning the trailer super easy when it came to paperwork as well.
Aaron JThe husband/wife team really care about their business and they gave excellent customer service. I will be coming back again and not just to rent a uhaul. The store is just amazing and so unique.
ROSANNA MThe owners went above and beyond to help me. I am an old man and I needed some special accommodations and they were on it.
Jodi CThe staff were quick and attentive. They answered my questions and made me feel valued. I will be renting from them again.
Jodi CFor Alaska it was in good shape
Roger MGreat personality by the front desk lady(maybe the owner), very warm welcome.
Ludwig W